Refund; Chip And Pin; Reports; Reconciliation Report - VeriFone VX 680 User Manual

Refund

Chip and PIN

From the idle screen, select 'Refund'.
Key in the Supervisor password and press Enter.
The terminal will prompt for the transaction value. Once the desired amount has
been keyed in, press the green Enter button.
If a mistake is made press the yellow back space key to delete the amount and try
again.
The terminal will now communicate with the Bank's Host system and obtain an AUTH
Code. Once complete, a receipt will be printed.
Tear off the receipt and hand to the customer to sign. Compare the signature on the
back of the card with the signature on the receipt.
If you are satisfied that the signatures match, select 'Yes' to complete the
transaction. If you are not satisfied, select 'No' and the transaction will be cancelled.
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Reports

Reconciliation Report

At the end of each trading day you need to perform a Reconciliation. This process is important and should be
completed every day that the terminal is used. If you have not used the terminal on any one particular trading
day you do not need to run this report. This procedure checks your terminal totals balance with the acquiring
banks Host system totals, the information is compared and the reconciliation report will highlight if all
transactions have been agreed upon or if there are any discrepancies. The terminal will also print out the totals
of the day's transactions. Please ensure that you have enough paper left required to complete this report before
starting.
From the idle screen, select 'Reports'. Depending on the set-up of your terminal, you
may need to press the downward arrow key first in order to locate this option.
Key in the Supervisor password and press the green Enter key.
The terminal will now display a list of the available reports. Select 'Reconciliation'.
The terminal will prompt if 'One' or 'All' acquirers are to be reconciled. If the terminal
has been configured with an AMEX or Diners Merchant ID, then it is recommended
that 'All' acquirers are reconciled.
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