Refund - VeriFone Presto Smart e355 User Manual

6.4 Refund.

If a customer returns a purchase, or if an incorrect amount was charged, a Refund
can be processed as follows:
Note: Refunds may only be processed where there was an initial valid transaction
on the same card.
Step Terminal Display
1
MERCHANT
Enter password:
2
Total Amount
AUD
Insert/
Swipe card Tap card
26
Action
Once the Refund transaction has been
initiated from the POS, the terminal will
immediately change to the merchant
password prompt.
Key in the merchant password and press the
key.
Note: To obtain your Merchant Password,
please call the Merchant Helpdesk.
Insert, swipe or tap the customer's card
(See Section 3.0 Procedures).
20
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