Option tray controller card service check
Action
Step 1
Check all connections to the option tray controller card.
Are the properly connected?
Step 2
Check printer's firmware level.
Is it up to date?
Step 3
Replace the option tray.
Does the error remain?
Symptoms
Base printer symptoms
Symptom
Buttons on the control panel failed to
respond
No display
Printer not communicating with host
Machine does not POR (no power)
Toner starvation and 31.4x error code is
displayed
Print job not printing on network
attached printer
Network attached printer offline
Action
Go to
"Control panel button service check" on page
Go to
"Control panel service check" on page
Go to
"USB print service check" on page
1
Check the power cord for continuity. Replace if necessary.
2
Make sure the nominal voltage source is within specification. See
"Electrical specifications" on page
3
If the problem remains, go to
page
109.
Go to
"Toner starvation service check" on page
Go to
"Network service check" on page
Diagnostic information
108
Yes
No
Go to step 2.
Reseat the cables.
Go to step 3.
Update the firmware.
Contact the next level
The problem is solved.
of support.
110.
111.
112.
279.
"Dead machine service check" on
111.
113.
4514-630, -635, -636