Action
Step 4
Try a different toner cartridge.
Did this fix the problem?
Step 5
Check the connections between the cartridge gearbox and the controller
board.
Is the cable properly connected to the cartridge gearbox and to the
controller board?
Step 6
Reconnect the cable to the cartridge gearbox and to the controller board.
Did this fix the problem?
Step 7
Replace the cartridge gearbox. See
page
175.
Did this fix the problem?
USB print service check
Action
Step 1
Enter Diagnostic mode and perform a print test to make sure the printer
prints correctly. Verify that the indicator light is on, then print the Menu
Settings Page, navigate to:
Reports > Menu Settings Page
Are the internal pages printing?
Step 2
Verify if the user's applications are setup correctly.
Are they setup correctly?
Step 3
Try a different application to run a print job.
Did the output print?
Step 4
Check the print driver.
Is the correct driver being used and properly setup?
"Cartridge gearbox removal" on
Diagnostic information
112
Yes
No
The problem is solved. Go to step 5.
Go to step 7.
Go to step 6.
The problem is solved. Go to step 7.
The problem is solved. Contact the next level
of support.
Yes
No
Go to step 2.
Go to step 7.
Go to step 4.
Go to step 3.
This is not a printer
Go to step 4.
issue.
Go to step 6.
Go to step 5.
4514-630, -635, -636