Troubleshooting For Your Viewstation - Polycom VIEWSTATION Training Manual

End-User Training Guide: ViewStation

TROUBLESHOOTING FOR YOUR VIEWSTATION

AUDIO PROBLEMS
Symptoms
Not enough volume during a
call.
ViewStation startup music plays
through the built-in ViewStation
speaker but not through monitor
speakers.
Volume of incoming call ringing
and other sound effects too
loud or too soft.
No audio in a call.
Audio clipping at Far end when
using an external wireless
microphone.
Local audio can be heard when
speaking into the microphone.
Near-end Mute icon is on all the
time.
Cause
Volume too low on
ViewStation.
Volume set too low on
monitor.
Monitor or audio amplifier
not properly connected.
Sound effects volume not
set to desired level.
Monitor audio input not
connected properly.
ViewStation connected to
the wrong audio input on
the monitor.
Far End is muted.
Too many line errors.
Audio input is overdriven
on the ViewStation.
The monitor or amplifier
is connected to the VCR
audio output.
Microphone is not
connected properly.
VSGi - Polycom ViewStation End-user Training Guide
Solution
Turn up the ViewStation
volume using the remote
control.
Turn up the volume on your
monitor or external
amplifier.
Check connections and
volume level on your
monitor.
Adjust the sound-effects
volume on the Setup Audio
screen. If you do not want
to hear sound effects, set
the volume to 0.
Check audio output by
selecting "Generate Tone"
under Diagnostics. You
should hear a 400 hz tone.
Check the far-end Mute
icon. Ask the Far End to
un-mute.
Check your ISDN line. If
you are on a PBX, you may
need to install an ISDN
terminating resistor
between the ViewStation
and the S/T interface of
your PBX.
Disconnect call & reconnect
later.
Turn down output of
wireless microphone. Put
the ViewStation in local
loop and adjust mike output
until you hear your audio
coming back clear and crisp
with no clipping.
Connect the monitor or
audio amplifier to the
monitor audio out of the
ViewStation.
Check that the microphone
is connected properly. If
you have extended your
mike cable, check that it is
not longer than 60 feet.
For more
information
call
408-402-9000
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