Polycom VIEWSTATION Training Manual page 29

End-User Training Guide: ViewStation
VIDEO PROBLEMS
Symptoms
Camera voice tracking does not
work.
Blue screen in the PIP window.
Near-end camera does not pan
or tilt.
NETWORK AND COMMUNICATIONS PROBLEMS
Symptoms
Line Status icons do not go
away and video calls cannot be
made.
Cause
Camera tracking was
turned off by either Near
End or Far End.
The Far End is speaking.
The Far End is very
noisy.
The Near End is on
MUTE.
No video input.
The VCR input is
selected and the VCR is
idle or not running.
Most VCRs generate a
blue screen when the
tape is not playing.
You're attempting to
move Camera 2 or
Camera 3.
Cause
ISDN line is not present.
ISDN number(s) entered
incorrectly.
VSGi - Polycom ViewStation End-user Training Guide
Solution
Camera tracking is turned
off when the Near or Far
End moves your camera.
Press AUTO key to restore
tracking.
The camera stops tracking
when the Far End speaks
to prevent the camera from
pointing to your monitor
speaker.
The camera stops tracking
when the remote site has a
loud noise.
The near-end camera does
not track when the Near
End is on MUTE. Toggle
the mute function with the
MUTE button.
Check that there is a video
source present on the
selected input.
Select a different input on
the ViewStation or play a
tape on the VCR.
Camera 1 is the only
movable camera.
Solution
Check the ISDN line
connections. The
ViewStation has an S/T
interface and requires and
NT-1 [a network termination
device] to connect the
ViewStation and the ISDN
line unless the ViewStation
is connected to a PBX.
See below.
Check the ISDN numbers
with your service provider.
For more
information
call
408-402-9000
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