Ricoh C23535 Operating Instructions Manual page 482

Troubleshooting When Using the Scanner Function
Message
Scanner is not
available on the
specified device.
Scanner is not
available. Check
the scanner con-
nection status.
No response from
the scanner.
5
No response from
the scanner.
Error has occurred
in the scanner.
Fatal error has
occurred in the
scanner.
Cannot connect to
the scanner. Check
the network Access
Mask settings in
User Tools.
Scanner is not
ready. Check the
scanner and the
options.
76
Cause
The TWAIN scanner
function cannot be used
on this machine.
• The machine's main
power switch is off.
• The machine is not
connected to the net-
work correctly.
The machine or client
computer is not connected
to the network correctly.
The network is crowded.
The application-speci-
fied scan conditions have
exceeded the setting
range of the machine.
An unrecoverable error
has occurred on the ma-
chine.
An access mask is set.
The ADF cover is open.
Solution
Contact your service representative.
• Set the main power switch to "On".
• Check whether the machine is con-
nected to the network correctly.
• Deselect the personal firewall func-
tion of the client computer.
• Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine's protocol. See
"Network Settings", General Set-
tings Guide and "Using telnet",
Network Guide.
Check whether the machine or client
computer is connected to the network
correctly.
Wait for a while, and then try to recon-
nect.
• Check whether the scanning set-
tings made with the application ex-
ceed the setting range of the
machine.
• Disable the client computer's own
firewall.
An unrecoverable error has occurred in
the machine. Call your service repre-
sentative.
Contact the network or scanner admin-
istrator.
Check whether the ADF cover is closed.