Ricoh Aficio MP C3500 Operating Instructions Manual
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Ricoh Aficio MP C3500 Operating Instructions Manual

Troubleshooting
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Download this manual See also: User Manual, Operating Instructions Manual
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the
Safety Information in "About This Machine" before using the machine.
When the Machine Does Not Operate As wanted
1
Troubleshooting When Using the Copy Function
2
Troubleshooting When Using the Facsimile Function
3
Troubleshooting When Using the Printer Function
4
Troubleshooting When Using the Scanner Function
5
Adding paper, Toner and Staples
6
Clearing Misfeeds
7
Remarks
8

Operating Instructions

Troubleshooting

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Summary of Contents for Ricoh Aficio MP C3500

  • Page 1: Operating Instructions

    Operating Instructions Troubleshooting When the Machine Does Not Operate As wanted Troubleshooting When Using the Copy Function Troubleshooting When Using the Facsimile Function Troubleshooting When Using the Printer Function Troubleshooting When Using the Scanner Function Adding paper, Toner and Staples Clearing Misfeeds Remarks Read this manual carefully before you use this machine and keep it handy for future reference.
  • Page 2 Adobe Systems, Incorporated. PCL is a registered trademark of Hewlett-Packard Company. Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh Company Limited. PictBridge is a trademark. Other product names used herein are for identification purposes only and might be trademarks of their respective companies.

  • Page 3: Manuals For This Machine

    Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. ❖ About This Machine Be sure to read the Safety Information in this manual before using the ma- chine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided.
  • Page 4 ❖ Other manuals • Information • PostScript3 Supplement • UNIX Supplement • Manuals for DeskTopBinder Lite Note ❒ Manuals provided are specific to machine types. ❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files. ❒...

  • Page 5: Table Of Contents

    TABLE OF CONTENTS Manuals for This Machine ..................i How to Read This Manual ..................1 Symbols ........................1 Names of Major Options ....................2 1. When the Machine Does Not Operate As wanted Indicators........................3 Panel Tone......................4 Checking Machine Status and Settings...............5 When an Indicator to the Right of a Function Key is Lit ........8 When You Have Problems Operating the Machine..........9 When a Job is Not Performed................14 2.
  • Page 6 When You Cannot Print..................54 Other Printing Problems ..................57 When PictBridge Printing Does Not Work............63 5. Troubleshooting When Using the Scanner Function When Scanning is Not Done as Expected ............65 When You Cannot Send Scanned Files .............66 When Stored Files Cannot be Accessed ..............66 When You Cannot Browse the Network to Send a Scan file ........
  • Page 7 7. Clearing Misfeeds Removing Jammed Paper .................103 Locating Jammed Paper ..................104 Removing Jammed Paper..................105 Removing Jammed Staples ................111 SR790 ........................111 Finisher SR3030 and Booklet Finisher SR3020.............112 Booklet Finisher SR3020 (Saddle Stitch)...............113 Removing Punch Waste ..................114 Finisher SR3030 and Booklet Finisher SR3020.............114 8.

  • Page 9: How To Read This Manual

    How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Ma- chine.

  • Page 10: Names Of Major Options

    Names of Major Options Major options of this machine are referred to as follows in this manual: • Auto Document Feeder → ADF • Booklet Finisher SR3020 → Booklet Finisher SR3020 • Finisher SR3030 → Finisher SR3030 • Finisher SR790 → SR790...

  • Page 11: Indicators

    1. When the Machine Does Not Operate As wanted This chapter explains basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section explains Indicators displayed when the machine requires the user to remove misfed paper, add paper, or other perform other procedures. x: Misfeed indicator Appears when a misfeed occurs.

  • Page 12: Panel Tone

    When the Machine Does Not Operate As wanted Panel Tone The following table explains the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine condi- tions. Beep pattern Meaning Cause Two long beeps.

  • Page 13: Checking Machine Status And Settings

    Checking Machine Status and Settings Checking Machine Status and Settings You can check the machine's system status. ❖ Maintenance Info You can check the following items under [Maintenance Info]: • [Remaining Toner] Displays the amount of remaining toner. • [No Staples] Displays whether there are staples remaining or not.
  • Page 14 When the Machine Does Not Operate As wanted ❖ Machine Address Info You can check the following items under [Machine Address Info]: • [Fax No.] Displays the machine's fax number. • [H.323 Own Fax No.] Displays the machine's alias telephone number. •...
  • Page 15 Checking Machine Status and Settings On the control panel, press [System Status] on the control panel. Press each tab and check the contents. After checking the information, press [Exit]. The previous screen returns. Note ❒ [No Staples], [Punch Receptacle Full], [Output Tray Full], [Original Misfeed], [Paper Misfeed], and [Cover Open] appear only when these errors occur.

  • Page 16: When An Indicator To The Right Of A Function Key Is Lit

    When the Machine Does Not Operate As wanted When an Indicator to the Right of a Function Key is Lit When an indicator to the right of a function key lights up, press the correspond- ing function key. Then, follow the instructions displayed on the control panel. AQE037S If an error occurs in the function you are using, check the message that appears on the control panel, and then refer to “When a Message is Displayed”...

  • Page 17: When You Have Problems Operating The Machine

    When You Have Problems Operating the Machine When You Have Problems Operating the Machine The following chart gives explanations of common problems and messages. If other messages appear, follow the instructions displayed. Important ❒ Check the contact address and Serial No. of Machine shown in the call service message (L), and then contact your service representative.
  • Page 18 When the Machine Does Not Operate As wanted Problem Cause Solution The scanned originals ex- • Press [Store File] to store pages that “ Memory is full. ceed the number of have been scanned. Delete unneces- Do you want to sheets/pages that can be sary files with [Delete File].
  • Page 19 When You Have Problems Operating the Machine Problem Cause Solution Misfeeds occur frequently. The tray's side fences • Remove the paper. See p.103 “Re- may not be locked. moving Jammed Paper”. • Check the side fences are locked. See p.83 “Changing the Paper Size”. Misfeeds occur frequently.

  • Page 20: Document Server

    When the Machine Does Not Operate As wanted ❖ Document Server Problem Cause Solution The number of scanned To store scanned pages as a file, press “ Exceeded max. pages exceeds the capaci- [Store File]. Scanned data is stored as a number of pages ty per file of the Docu- file in the Document Server.
  • Page 21 When You Have Problems Operating the Machine Problem Cause Solution You want to check print You can print a single Check print quality by printing out only the first set using the {Sample quality before making a copy without specifying large print run.

  • Page 22: When A Job Is Not Performed

    When the Machine Does Not Operate As wanted When a Job is Not Performed If you cannot execute a function, it may be that the machine is being held up by another function. If you cannot execute a function, terminate any other functions currently active, and then try executing the function again.
  • Page 23 When a Job is Not Performed Mode after you select Copy Facsimile Printer Mode before you select × × × Operations for Copying → → → × Stapling → → × Sort × × × × × × × × Operations for Copying ×...
  • Page 24 When the Machine Does Not Operate As wanted Mode after you select Copy Facsimile Printer Mode before you select → Memory Transmission × × × × × × × × × × × × → Immediate Transmission Memory Re- ception ×...
  • Page 25 When a Job is Not Performed Mode after you select Copy Facsimile Printer Mode before you select × × × × × × × × × × × × × × Scanning TWAIN × × × Operations for Docu- ment Server ×...
  • Page 26 When the Machine Does Not Operate As wanted Simultaneous operations are only possible after the preceding job documents are all scanned and [New Job] key appears. You can scan a document after the preceding job documents are all scanned. Operation is possible when extra lines are added. During stapling, printing automatically starts after the current job.

  • Page 27: Troubleshooting When Using The Copy Function

    2. Troubleshooting When Using the Copy Function This chapter explains likely causes of and possible solutions for copier function problems. When a Message Appears This section explains the machine's main messages. If other messages appear, follow the instructions they contain. Important ❒...
  • Page 28 Troubleshooting When Using the Copy Function Message Cause Solution The Punch function can- The following paper sizes are available Cannot punch this not be used with paper for Punch mode: paper size. size selected. • 2 holes: A3L, B4L, A4KL, B5KL, A5KL, 11”×17”L, Legal(8 ”×14”)L, ”×14”L, Letter(8...
  • Page 29 When a Message Appears Message Cause Solution The scanned originals Press [Exit], and then store again with File being stored have too many pages to an appropriate number of pages. exceeded max. store as one document. number of pages per file. Copying will be stopped.
  • Page 30 Troubleshooting When Using the Copy Function Message Cause Solution The destination list is be- Wait until the message disappears. Do Please wait. ing updated from the not switch off the power while this network using SmartDe- message is displayed. viceMonitor for Admin. Depending on the num- ber of destinations to be updated, there may be...

  • Page 31: When You Cannot Make Clear Copies

    When You Cannot Make Clear Copies When You Cannot Make Clear Copies This section explains likely causes of and possible solutions for unclear copies. Problem Cause Solution Copies appear dirty. Image density is too high. Adjust the image density. See “Adjust- ing Copy Image Density”, Copy/Docu- ment Server Reference.
  • Page 32 Troubleshooting When Using the Copy Function Problem Cause Solution Images appear only par- The paper is damp. Use paper that has been stored in the tially colored. recommended temperature and hu- midity condition. See “Copy Paper”, About This Machine. Colored lines appear. The exposure glass or Clean them.

  • Page 33: When You Cannot Make Copies As Wanted

    When You Cannot Make Copies As Wanted When You Cannot Make Copies As Wanted This section explains likely causes of and possible solutions for unclear copies. ❖ Basic Problem Cause Solution Misfeeds occur frequently. The number of sheets Load paper only as high as the upper loaded exceeds the capac- limit markings on the side fence of the ity of the machine.
  • Page 34 Troubleshooting When Using the Copy Function Problem Cause Solution Copies are not stapled. The number of copies ex- Check the stapler capacity. See “Sup- ceeds the capacity of the plementary Informations”, Copy/Doc- stapler. ument Server Reference. Copies are not stapled. Copy paper is curled.
  • Page 35 When You Cannot Make Copies As Wanted Problem Cause Solution In Margin Adjustment You set a wide erased Set a narrower margin with User Tools. mode, parts of the origi- margin. You can set the width between 0 - 30 nal image are not copied.
  • Page 36 Troubleshooting When Using the Copy Function ❖ Duplex Problem Cause Solution Cannot print in duplex You have loaded paper Remove paper loaded on the bypass mode. on the bypass tray. tray. Load paper in another tray. Cannot print in duplex You have loaded paper Change the paper.

  • Page 37: When Memory Is Full

    When You Cannot Make Copies As Wanted When Memory is Full This section explains likely causes of and possible solutions for problems related to full memory. Message Cause Solution The scanned originals ex- Press [Print] to copy scanned originals Memory is full. ceeds the number of pag- and cancel the scanning data.
  • Page 38 Troubleshooting When Using the Copy Function...

  • Page 39: Troubleshooting When Using The Facsimile Function

    3. Troubleshooting When Using the Facsimile Function This chapter explains likely causes of and possible solutions for facsimile func- tion problems. Adjusting the Volume The following describes how to adjust the volume. You can change the volume of the following sounds that the machine makes. ❖...
  • Page 40 Troubleshooting When Using the Facsimile Function Check that [General Settings] screen appears. Press [Adjust Sound Volume]. Press [Lower] or [Louder] to adjust the volume, and then press [OK]. Press the {User Tools / Counter} key. The standby display appears. Note ❒...

  • Page 41: When A Message Appears

    When a Message Appears When a Message Appears This section explains the machine's main messages. If other messages appear, follow their instructions. Message Cause Solution Original jammed during Place originals that have not been Put original Memory Transmission. scanned on the exposure glass or ADF back, check it again.
  • Page 42 Troubleshooting When Using the Facsimile Function Message Cause Solution The destination list is Wait until the message disappears. Do Updating the des- being updated from the not switch off the power while this tination list... network using SmartDe- message is displayed. Please wait.
  • Page 43 When a Message Appears Message Cause Solution A network error has oc- Try the operation once more. If the mes- Exceeded time curred and connection sage is still shown, the network may be limit for LDAP has failed. crowded. Check the information of server search.
  • Page 44 Troubleshooting When Using the Facsimile Function Message Cause Solution The alias telephone num- • Check the alias telephone number is Check whether ber you entered is al- correctly programmed using the there are any ready registered on the Web Image Monitor. See the Web network problems.
  • Page 45 When a Message Appears Message Cause Solution E-mail transmission was • Check that the machine e-mail ad- Check whether refused by SMTP authen- dress is correctly programmed from there are any tication, POP before File Transfer under System Settings. network problems. SMTP authentication or See “File Transfer”, General Settings 14-09...
  • Page 46 Troubleshooting When Using the Facsimile Function Message Cause Solution No machine e-mail ad- • Check that the machine e-mail ad- Check whether dress is programmed. dress is correctly programmed us- there are any ing File Transfer under System network problems. Settings.
  • Page 47 When a Message Appears Note ❒ If the “ ” message ap- Check whether there are any network problems. pears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect to a network, you can specify the setting so this message is not displayed, and then the {Facsim- ile} key no longer lights.

  • Page 48: When You Cannot Send Or Receive Fax Messages As Wanted

    Troubleshooting When Using the Facsimile Function When You Cannot Send or Receive Fax Messages as Wanted This section explains likely causes of and possible solutions for transmission and reception-related problems. ❖ Transmission/Reception Problem Cause Solution Both transmission and re- The modular cord may be Make sure that the modular cord is cor- ceiving are impossible.
  • Page 49 When You Cannot Send or Receive Fax Messages as Wanted Problem Cause Solution To cancel a Memory If the original is being sent or if it is in standby, press the {Clear/Stop} key or Transmission. [Check / Stop Transmission File]. See “Canceling a Transmission”, Facsimile Reference.
  • Page 50 Troubleshooting When Using the Facsimile Function Problem Cause Solution Misfeeds occur frequently. The paper is damp. Use paper that has been stored in the recommended temperature and hu- midity condition. See “Copy Paper”, About This Machine. Misfeeds occur frequently. The paper is too thick or Use recommended paper.

  • Page 51: When Memory Is Full

    When You Cannot Send or Receive Fax Messages as Wanted ❖ Others Problem Cause Solution All fax documents stored When about one hour If any documents have been lost for this in memory have been lost. passes after power to the reason, a Power Failure Report is auto- Those documents include machine is turned off, all...

  • Page 52: If An Error Report Is Printed

    Troubleshooting When Using the Facsimile Function If an Error Report is Printed An Error Report is printed if a document cannot be successfully sent or received. Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original. If an error occurs during reception, ask the sender to resend the document.

  • Page 53: Turning Off The Main Power / In The Event Of Power Failure

    Turning Off the Main Power / In the Event of Power Failure Turning Off the Main Power / In the Event of Power Failure This section explains the machine status when the power is turned off or if the power fails. R CAUTION: •...

  • Page 54: When An Error Occurs Using Internet Fax

    Troubleshooting When Using the Facsimile Function When an Error Occurs Using Internet Fax This section explains reports that the machine sends if an Internet Fax error occurs. Error Mail Notification The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message.

  • Page 55: Troubleshooting When Using The Printer Function

    4. Troubleshooting When Using the Printer Function This chapter explains likely causes of and possible solutions for printer function problems. When a Message Appears during Installation of the Printer Driver This section explains what to do if a message appears when installing the printer driver.

  • Page 56: Windows 2000

    Troubleshooting When Using the Printer Function Windows 2000 This section explains the procedure under Windows 2000. On the [Start] menu, point to [Settings], and then click [Printers]. Double-click the Add Printer icon. Follow the instructions in Add Printer Wizard. If the CD-ROM drive is D, the source files of the printer driver are stored in the following location: •...

  • Page 57: Windows Nt 4.0

    When a Message Appears during Installation of the Printer Driver Windows NT 4.0 This section explains the procedure under Windows NT 4.0. On the [Start] menu, point to [Settings], and then click [Printers]. Double-click the Add Printer icon. Follow the instructions in Add Printer Wizard. If the CD-ROM drive is D, the source files of the printer driver are stored in the following location: •...

  • Page 58: If Usb Connection Fails

    Troubleshooting When Using the Printer Function If USB Connection Fails This section explains how to troubleshoot a problem related to USB connection. Problem Cause Solution The machine is not auto- The USB cable is not con- Turn off the power of the machine, re- matically recognized.

  • Page 59: When A Message Appears

    When a Message Appears When a Message Appears This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message. Reference Before turning the main power off, see “Turning On/Off the Power”, About This Machine.

  • Page 60: Alert Messages

    Troubleshooting When Using the Printer Function Alert Messages This section describes the machine Alert messages. Message Cause Solution • IEEE 802.11b interface Turn off the machine and check the Cannot connect with unit was not inserted IEEE 802.11b interface unit is inserted the wireless card.

  • Page 61: Checking The Error Log

    When a Message Appears Message Cause Solution Maximum capacity of Reduce the value of [Resolution] in the Memory Overflow PCL 5c/6 or PostScript 3 printer driver. Alternatively, select list display has been ex- [Frame Priority] from [Memory Usage] in ceeded. [System].

  • Page 62: When You Cannot Print

    Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start even after performing [Print]. Problem Cause Solution Printing does not start. The power is off. Check the cable is securely plugged into the power outlet and the machine.
  • Page 63 When You Cannot Print Problem Cause Solution Printing does not start. If the machine is operat- Check access point settings when in the ing in an extended wire- infrastructure mode. Depending on the less LAN, the receiver's access point, client access may be limit- MAC address may be ed by MAC address.
  • Page 64 Troubleshooting When Using the Printer Function ❖ When the machine is connected to the computer using the interface cable The following shows how to check the print port when the data-in lamp does not light up or blink. Check if the print port setting is correct. When it is connected using a parallel interface, connect it to LPT1 or LPT2.

  • Page 65: Other Printing Problems

    Other Printing Problems Other Printing Problems This section explains likely causes of and possible solutions for problems that can occur when printing from a computer. Problem Cause Solution Print is smudges. Settings for thick pa- • PCL 5c/6 and PostScript 3 per have not been Select [Thick] in the [Type:] list on the [Paper] made when printing...
  • Page 66 Troubleshooting When Using the Printer Function Problem Cause Solution Images are printed at The tray's side fences Check the side fences are locked. See p.83 slant. might not be locked. “Changing the Paper Size”. Print is slanted. The paper is feeding Load the paper correctly.
  • Page 67 Other Printing Problems Problem Cause Solution There is considerable Processing time de- If the data-in lamp is blinking, data has been delay between the pends on data vol- received by the printer. Wait for a moment. print start instruction ume. High volume Making the following setting on the printer and actual printing.
  • Page 68 Troubleshooting When Using the Printer Function Problem Cause Solution Page layout is not as Print areas differ de- Adjust the [Printable area:] setting in the [Printer expected. pending on machine Configuration...] dialog box on the [Print Settings] used. Information tab in the RPCS printer driver. See the printer that fits on a single driver Help.
  • Page 69 Other Printing Problems Problem Cause Solution When using Windows The correct applica- Make sure the application's paper size and ori- 95 / 98 / Me / 2000 / tion or printer driver entation settings match those of the printer XP, Windows Server settings are not made.
  • Page 70 Troubleshooting When Using the Printer Function Problem Cause Solution PDF files do not print PDF files are pass- To print password-protected PDF files, enter out/cannot perform word-protected. the password in the [PDF Menu] or on Web Im- [PDF Direct Print]. age Monitor.

  • Page 71: When Pictbridge Printing Does Not Work

    When PictBridge Printing Does Not Work When PictBridge Printing Does Not Work This section explains likely causes and possible solutions for problems that can occur when PictBridge printing. Problem Cause Solution PictBridge is not avail- There is a problem with Use the following procedure to check able.
  • Page 72 Troubleshooting When Using the Printer Function...

  • Page 73: Troubleshooting When Using The Scanner Function

    5. Troubleshooting When Using the Scanner Function This chapter explains likely causes of and possible solutions for scanner function problems. When Scanning is Not Done as Expected This section explains causes and remedies when scan results are not as expected. Problem Cause Solution...

  • Page 74: When You Cannot Send Scanned Files

    Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files The following sections explain likely causes of and solutions for Network Delivery and E-mail Sending-related problems. When Stored Files Cannot be Accessed This section explains likely causes of and possible solutions for job access-related problems.

  • Page 75: When Stored Files Cannot Be Edited

    When You Cannot Send Scanned Files When Stored Files Cannot be Edited This section explains likely causes of and possible solutions for the TWAIN driver failing to operate. Problem Cause Solution Stored files cannot be Limits have been imposed using Contact the administrator.

  • Page 76: When A Message Is Displayed

    Troubleshooting When Using the Scanner Function When a Message is Displayed This section explains likely causes of and possible solutions for error messages that may appear on the machine's control panel. When a Message is Displayed on the Control Panel This section explains causes and remedies if an error message appears on the display of the control panel.
  • Page 77 When a Message is Displayed Message Cause Solution The number of files ex- Reduce the number of files and send Exceeded max. ceeded the maximum them again. number of files number possible. which can be sent at the same time. Reduce the number of the selected files.
  • Page 78 Troubleshooting When Using the Scanner Function Message Cause Solution The destination comput- Check whether the computer name and Cannot find the er name or folder name is the folder name for the destination are specified path. invalid. correct. Please check the settings.
  • Page 79 When a Message is Displayed Message Cause Solution The correct Network set- • Check the network settings of the Connection with tings are not made. client computer. the destination has failed. Check • Check that components such as the LAN cable are connected properly. the status and connection.
  • Page 80 Troubleshooting When Using the Scanner Function Message Cause Solution Too many jobs are in Retry sending after sending jobs in Output buffer is standby state, and send- standby state completes. full. Sending the ing was cancelled. data has been cancelled. Please try again later.
  • Page 81 When a Message is Displayed Message Cause Solution The entered path format Confirm the destination computer and The entered path is incorrect. the path, and then enter it again. is not correct. Please re-enter. The maximum number of Reduce the number of pages in the Captured file ex- pages per file has been transmitted file, and then resend the...
  • Page 82 Troubleshooting When Using the Scanner Function Message Cause Solution The scanned original ex- Specify the scan size and resolution Exceeded max. data ceeded maximum data again. Note that it may not be possible capacity.Check capacity. to scan very large originals at a high the scanning reso- resolution.

  • Page 83: When A Message Is Displayed On The Client Computer

    When a Message is Displayed When a Message is Displayed on the Client Computer This section explains likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver. Important ❒ If a message not described here appears, act according to the message. For information about how to turn off the main power switch, see About This Machine.
  • Page 84 Troubleshooting When Using the Scanner Function Message Cause Solution The TWAIN scanner Contact your service representative. Scanner is not function cannot be used available on the on this machine. specified device. • The machine's main • Set the main power switch to “On”. Scanner is not power switch is off.
  • Page 85 When a Message is Displayed Message Cause Solution Scanner memory is insuf- • Reset the scan size. Insufficient mem- ficient. ory. Reduce the • Lower the resolution. scanning area. • Set with no compression. See TWAIN Driver help. The problem may be due to the follow- ing cause: •...
  • Page 86 Troubleshooting When Using the Scanner Function Message Cause Solution A function of the machine Wait for a while and reconnect. Scanner is in use other than the scanner for other func- function is being used such tion. Please wait. as the copier function. Memory is insufficient.

  • Page 87: Adding Paper, Toner And Staples

    6. Adding paper, Toner and Staples This chapter explains troubleshooting procedures that are applicable to all the machine's functions. Loading paper This section explains what to do when paper runs out and needs reloading. R CAUTION: • When loading paper, take care not to trap or injure your fingers. ”...

  • Page 88: Loading Paper Into The Paper Trays

    Adding paper, Toner and Staples Loading Paper into the Paper Trays The following procedure explains loading paper (in paper tray 2 as an example). Important ” × 11”K). If you want to load A4K, ❒ Tray 1 uses only Letter- sized paper (8 contact your service representative.

  • Page 89: Loading Paper Into The Large Capacity Tray (Lct)

    Loading paper Loading Paper into the Large Capacity Tray (LCT) The following procedure explains loading paper into the large capacity tray (LCT). Important ” × 11”K) exclusively. Only ❒ LCT (optional) uses Letter- sized paper (8 ” × 11”K paper. If you want to load A4K, contact your service load 8 representative.
  • Page 90 Adding paper, Toner and Staples Orientation-Fixed Paper or Two-Sided Paper The following explains loading paper whose orientation and print side is speci- fied (letterhead paper). Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper, punched paper, or copied paper) might not print correctly, depending on how the originals and paper are placed.

  • Page 91: Changing The Paper Size

    Changing the Paper Size Changing the Paper Size This section explains how to change a paper size. Procedures for changing the paper size differ depending on the tray (tray 1 or other optional paper tray units). Make sure you are following the appropriate procedure before you begin.

  • Page 92: Changing The Paper Size In The Paper Tray

    Adding paper, Toner and Staples Changing the Paper Size in the Paper Tray The following procedure explains how to change a paper size in the paper tray. Important ❒ Do not stack paper over the limit mark. ❒ Check the top of the paper is aligned to the right side. Check that paper in the paper tray is not being used for copying, and then pull the tray carefully out until it stops.
  • Page 93 Changing the Paper Size Slide the end fence until it is aligned with the size of paper to you want to load. ZHXH760J Square the paper and load it print side up. AQD028S Re-lock the side fences again. AMJ055S Carefully slide the paper tray fully in. Check the size on the display.
  • Page 94 Adding paper, Toner and Staples Changing to a Size That is Not Automatically Detected If you load a paper size that is not selected automatically, you need to specify the paper size with the control panel. Important ❒ Following paper sizes that are not selected automatically. •...
  • Page 95 Changing the Paper Size Press [Tray Paper Settings] tab. Select the tray for which you want to change the paper settings. Press either of [Tray Paper Size: Tray 2] to [Tray Paper Size: Tray 4]. Select the loaded paper size and feed direction, and then press [OK]. The set paper size and feed direction is displayed.
  • Page 96 Adding paper, Toner and Staples Press the {User Tools / Counter} key. The initial display is shown. Note ❒ If you want to print on paper that is selected automatically after printing on a paper size that is not selected automatically, you must return the set- ting to “Auto Detect”.

  • Page 97: Adding Toner

    Adding Toner Adding Toner This section explains adding and storing toner. R WARNING: • Do not incinerate used toner or toner containers. Toner dust might ig- nite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations. R CAUTION: •...

  • Page 98: Inserting Toner

    Adding paper, Toner and Staples Important ❒ Fault may occur if you use toner other than the recommended type. ❒ When adding toner, do not turn off the operation switch. If you do, settings will be lost. ❒ Always add toner when the machine instructs you. ❒...

  • Page 99: When Toner Remains

    Adding Toner When Toner Remains Toner can remain inside the toner cartridge in certain environments. If this hap- pens, set the toner cartridge again. Toner will be supplied automatically, and you can then continue to use it. Sending Faxes or Scanned Documents When Toner Has Run Out When the machine has run out of toner, the indicator on the display lights.

  • Page 100: Maintenance

    Adding paper, Toner and Staples Maintenance This section explains how to adjust the color registration and gradation by spec- ifying the settings in [Maintenance]. Adjusting the Color Registration When the machine is moved, the Fusing Unit is replaced, or after printing re- peatedly for some time, registration shifting might occur.
  • Page 101 Maintenance Press [Color Registration]. Press [OK]. Auto color registration takes about fifty seconds. When it is completed, the display returns to the color registration menu. When you have made all the settings, press the {User Tools / Counter} key. The initial display is shown.

  • Page 102: Auto Color Calibration

    Adding paper, Toner and Staples Auto Color Calibration If a certain color is strong or the color of the copy differs from the original, adjust the yellow, magenta, cyan and black balance. Note ❒ If “DAdd Toner” is shown on the display panel, the test pattern cannot be printed.
  • Page 103 Maintenance Press [Auto Color Calibration]. Press [Start]. Press [Start Printing] and a test pattern will be printed. Place the test pattern on the exposure glass and press [Start Scanning]. The image will be corrected after “ ” disappears. Scanning...Please wait...
  • Page 104 Adding paper, Toner and Staples Note ❒ When performing the auto color calibration from the copy function, press [Start] under Copier Function. When performing from the printer function, press [Start] under Printer Function. ❒ The test pattern will not be read if it is set in the ADF. ❒...
  • Page 105 Maintenance Returning to the Previous Setting “Previous Setting” means to return to the previous status before any changes. Press [Previous Setting]. Press [Yes]. The settings return to the previous contents. Note ❒ When returning the auto color calibration of the copy function, press [Pre- vious Setting] of the Copier Function.

  • Page 106: Adding Staples

    Adding paper, Toner and Staples Adding Staples This section explains what to do when staples need replacing. R CAUTION: • Keep your hands clear of the booklet finisher tray when pulling out or push- ing in the finisher's staple unit. You can trap your fingers if you do not. Important ❒...

  • Page 107: Finisher Sr3030 And Booklet Finisher Sr3020

    Adding Staples Finisher SR3030 and Booklet Finisher SR3020 The following procedure explains how to add staples to the Finisher SR3030 and Booklet Finisher SR3020. AQE003S Note ❒ If you cannot pull out the upper unit, there are staples remaining inside the cartridge.

  • Page 108: Booklet Finisher Sr3020 (Saddle Stitch)

    Adding paper, Toner and Staples Booklet Finisher SR3020 (Saddle Stitch) The following procedure explains how to add staples to the Booklet Finisher SR3020. AQE004S Note ❒ If you cannot pull out the upper unit, there are staples remaining inside the cartridge.

  • Page 109: Replacing The Stamp Cartridge

    Replacing the Stamp Cartridge Replacing the Stamp Cartridge If the transmission stamp becomes faint, replace the cartridge. Important ❒ This stamp cartridge is used for facsimile and scanner functions. ❒ Do not add ink to the cartridge by yourself. Neglecting this can cause ink leakage.
  • Page 110 Adding paper, Toner and Staples Pull out the old stamp cartridge. AQD035S Insert the new stamp cartridge. Push in the cartridge until the metal parts are no longer visible. AQD036S Close cover P3, P2, and the ADF cover.

  • Page 111: Clearing Misfeeds

    7. Clearing Misfeeds This chapter explains what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper R CAUTION: • The fusing section of this machine might be very hot. Caution should be tak- en when removing misfed paper. R CAUTION: •...

  • Page 112: Locating Jammed Paper

    Clearing Misfeeds Locating Jammed Paper If a misfeed happens, remove the misfed paper or original following the proce- dures stated on the sticker on the rear of main unit front cover. A misfeed has occurred in the place corresponding to the letter displayed on the control panel.

  • Page 113: Removing Jammed Paper

    Removing Jammed Paper When all jammed paper are removed, restore the machine to the original state. Note ❒ More than one misfeed may be indicated. When this happens, check all the areas indicated. Removing Jammed Paper The following procedure explains how to remove jammed paper. Important ❒...
  • Page 114 Clearing Misfeeds • When C is lit AQE011S • When D is lit AQE012S...
  • Page 115 Removing Jammed Paper • When P is lit (when ADF is installed) AQE013S • When R is lit (when SR790 is installed) AQE014S...
  • Page 116 Clearing Misfeeds • When R1 - R8 is lit (when Finisher SR3030 is installed) AQE015S...
  • Page 117 Removing Jammed Paper • When R1 - R12 is lit (when Booklet Finisher SR3020 is installed) AQE016S...
  • Page 118 Clearing Misfeeds AQE017S • When Y is lit (when Wide Large Capacity Tray is installed) AQE018S • When Z1 is lit AQE020S Note ❒ Inside the finisher, or inside the front cover, there is a sticker explaining how to remove misfed paper. ❒...

  • Page 119: Removing Jammed Staples

    Removing Jammed Staples Removing Jammed Staples This section explains how to remove jammed staples. R CAUTION: • Keep your hands clear of the booklet finisher tray when pulling out or push- ing in the finisher's staple unit. You can trap your fingers if you do not. Important ❒...

  • Page 120: Finisher Sr3030 And Booklet Finisher Sr3020

    Clearing Misfeeds Finisher SR3030 and Booklet Finisher SR3020 The following procedure explains how to remove jammed staples from the Fin- isher SR3030 and Booklet Finisher SR3020. AQE007S...

  • Page 121: Booklet Finisher Sr3020 (Saddle Stitch)

    Removing Jammed Staples Booklet Finisher SR3020 (Saddle Stitch) The following procedure explains how to remove jammed staples from the Booklet Finisher SR3020. ANS062S...

  • Page 122: Removing Punch Waste

    Clearing Misfeeds Removing Punch Waste This section explains how to remove punch waste. Note ❒ While “ ” is displayed, you cannot use Hole Punch Receptacle is full. the Punch function. Finisher SR3030 and Booklet Finisher SR3020 The following procedure explains how to remove punch wastes from the Finish- er SR3030 and Booklet Finisher SR3020.
  • Page 123 Removing Punch Waste Reinstall the punch waste box. ADB034S Close the finisher front cover. “ ” disappears. Hole Punch Receptacle is full. Note ❒ If you do not reinstall the punch waste box in Step , the “ Hole Punch Re- ”...
  • Page 124 Clearing Misfeeds...

  • Page 125: Remarks

    8. Remarks This chapter describes how to maintain and operate the machine. Where to Put Your Machine This section provides precautions for installation, movement and disposal. Machine Environment Choose your machine's location carefully. Environmental conditions greatly affect its performance. Optimum environmental conditions The following describes precautions when moving the machine.
  • Page 126 Remarks Environments to avoid • Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside the machine.) •...

  • Page 127: Moving

    Where to Put Your Machine Moving The following describes precautions when moving the machine. R CAUTION: • Contact your service representative if you need to lift the machine (such as when relocating it to another floor). Do not attempt to lift the machine without the assistance of your service representative.

  • Page 128: Power Connection

    Remarks Power Connection The following explains power supply. R WARNING: • The supplied power cord is for use with this equipment only. Do not use with other appliances. Doing so may result in fire, electric shock, or injury. R WARNING: •...

  • Page 129: Access To The Machine

    Where to Put Your Machine Access to the Machine Place the machine near the power source, providing the clearance areas shown. AAE004S Rear: 10 cm (4”) or more Right: 55 cm (22”) or more Front: 75 cm (29.6”) or more Left: 10 cm (4”) or more Note ❒...

  • Page 130: Maintaining Your Machine

    Remarks Maintaining Your Machine If the exposure glass, exposure glass cover, or ADF belt is dirty, copy clarity may be reduced. Clean these parts if they are dirty. Important ❒ Do not use chemical cleaners or organic solvents, such as thinner or benzene. If such substances get inside the machine or melt plastic parts, a failure might occur.

  • Page 131: Cleaning The Exposure Glass Cover

    Maintaining Your Machine Cleaning the Exposure Glass Cover The following procedure explains how to clean the exposure glass cover. Cleaning the Auto Document Feeder The following procedure explains how to clean the ADF. AMJ031S Clean 1 and 2.

  • Page 132: Cleaning The Dustproof Glass

    Remarks Cleaning the Dustproof Glass The dustproof glass may require cleaning if white lines appear on the print side of the document. Important ❒ Do not insert the brush forcefully, or the machine might be damaged. AQE031S Note ❒ Insert the cleaning stick so that its rubber surface is pointing down.

  • Page 133: Index

    INDEX Access to the Machine Data Storage Adding Document Server Paper Duplex Staples Dustproof Glass Toner Adding Staples Booklet Finisher SR3020 Edit Finisher SR3030 End fence Finisher SR790 Enquiry Adjusting the Color Registration Environment Adjusting the Volume Environments to avoid Alert Messages Error Log Auto Color Calibration...
  • Page 134 Machine Address Info Scanner Function Machine environment Scanning Glass Maintaining Your Machine Scanning is Not Done as Expected Maintenance Sending Faxes or Scanned Documents When Toner Has Run Out Maintenance Info Server-Generated Error E-mail Manuals for This Machine Side fences Memory is Full Stamp Moving...
  • Page 135 In accordance with IEC 60417, this machine uses the following symbols for the main power switch: a means POWER ON. b means POWER OFF. c means STAND BY. Copyright © 2006...
  • Page 136 Type for C3535/DSc535/LD435c/Aficio MP 3500 Type for C4540/DSc545/LD445c/Aficio MP 4500 Type for C4540g/DSc545g/Aficio MP C4500G EN USA B222-7757...

This manual is also suitable for:

Aficio mp c4500Aficio mp c4500 spfAficio mp c3500 spfAficio mp c4500gC3535C4540 ... Show all

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