Cisco 7931G Administration Manual
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Cisco 7931G Administration Manual

For cisco unified communications manager 8.0 (sccp and sip)
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Cisco Unified IP Phone 7931G
Administration Guide for Cisco

Unified Communications Manager 8.0

(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-20798-01

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Summary of Contents for Cisco 7931G

  • Page 1: Unified Communications Manager

    Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-20798-01...
  • Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...

  • Page 3: Table Of Contents

    Configuring Cisco Unified IP Phones in Cisco Unified CM 1-20 Checklist for Configuring the Cisco Unified IP Phone 7931G in Cisco Unified CM 1-21 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 4 Understanding the Cisco Unified IP Phone 7931G Components Network and Access Ports Handset Speakerphone Headset Audio Quality Subjective to the User Connecting a Headset Disabling a Headset Using External Devices Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 5 Network Configuration Menu 4-32 Security Configuration Menu 4-35 CTL File Submenu 4-36 ITL File Submenu 4-37 Trust List Menu 4-39 802.1X Authentication and Status 4-40 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 6 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone C H A P T E R Model Information Screen Status Menu Status Messages Screen Network Statistics Screen Firmware Versions Screen 7-11 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 7 Verifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Checking Power Connection Troubleshooting Cisco Unified IP Phone Security Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 8 Technical Specifications A P P E N D I X Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) viii OL-20798-01...
  • Page 9 Adding a User From an External LDAP Directory Adding a User Directly to Cisco Unified Communications Manager Configuring the Phone Performing Final End User Configuration Steps N D E X Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 10 Contents Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 11: Preface

    Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified CM, many of the tasks in this manual require familiarity with Cisco Unified CM.

  • Page 12: Related Documentation

    Regulatory Compliance and Safety Information for Cisco Unified IP Phones Open Source License Notices for the Cisco Unified IP Phones 7900 Series • Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 13: Obtaining Documentation, Obtaining Support, And Security Guidelines

    A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) xiii OL-20798-01...
  • Page 14 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 15: Chapter 1 An Overview Of The Cisco Unified Ip Phone

    Overview of Configuring and Installing Cisco Unified IP Phones, page 1-19 • Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone may cause interference. For more information, refer to the manufacturer's documentation of the interfering device.

  • Page 16: Understanding The Cisco Unified Ip Phone 7931G

    Understanding the Cisco Unified IP Phone 7931G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7931G. Figure 1-1 Cisco Unified IP Phone 7931G Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 17 Toggles the microphone on or off. When the microphone is muted, the button is lit. Volume Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). button Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 18: Accessing Phone Menus And Local Features

    Modifying Phone Button Templates, page 5-18. By default, when a phone is starting up and before it registers with Cisco Unified CM, the last softkey on the right becomes the Settings softkey. By pressing this key, you can access the phone configuration menus.

  • Page 19: What Networking Protocols Are Used

    HTTPS support have two URLs configured. secure identification of servers. Cisco Unified IP Phones that support HTTPS choose the HTTPS URL out of the two URLs. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 20 Power management • • Inventory management For more information about LLDP-MED support, see the LLDP-MED and Cisco Discovery Protocol white paper: http://www.cisco.com/en/US/tech/tk652/tk 701/technologies_white_paper0900aecd80 4cd46d.shtml Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 21 Unified IP Phones use the TLS protocol when securely registering with Cisco Unified CM. For more information, see the Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 22: Ipv6 Support On Cisco Unified Ip Phones

    Cisco Unified IP Phones support both IPv4 and an IPv6 address transparently, so users can handle all calls on the phone to which they are accustomed. Cisco Unified IP Phones support the use of IPv6 only with Cisco Unified CM 7.1 and only with the Skinny Call Control Protocol (SCCP).

  • Page 23: What Features Are Supported On The Cisco Unified Ip Phone 7931G

    As with other network devices, you must configure Cisco Unified IP Phones to prepare them to access Cisco Unified CM and the rest of the IP network. By using DHCP, you have fewer settings to configure on a phone, but if your network requires it, you can manually configure an IP address, TFTP server, subnet information, etc.

  • Page 24: Configuring Telephony Features

    You can access the Cisco Unified CM documentation suite at this location: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-10 OL-20798-01...

  • Page 25: Configuring Network Parameters Using The Cisco Unified Ip Phone

    Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, you can familiarize yourself with Cisco Unified IP Phone documentation.
  • Page 26 Supporting 802.1X Authentication on Cisco Unified • IP Phones, page 1-18 802.1X Authentication and Status, page 4-40 • Troubleshooting Cisco Unified IP Phone Security, • page 9-8 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-12 OL-20798-01...

  • Page 27: Overview Of Supported Security Features

    Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-13 OL-20798-01...

  • Page 28: Understanding Security Profiles

    • Understanding Security Profiles Cisco Unified IP Phones that support Cisco Unified CM 7.0 use a security profile, which defines whether the phone is nonsecure, authenticated, or encrypted. For information about configuring the security profile and applying the profile to the phone, see the Cisco Unified Communications Manager Security Guide.

  • Page 29: Identifying Authenticated, Encrypted, And Protected Phone Calls

    You can initiate a secure conference call and monitor the security level of participants. A secure conference call is established using this process: A user initiates the conference from a secure phone (encrypted or authenticated security mode). Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-15 OL-20798-01...

  • Page 30: Establishing And Identifying Protected Calls

    A protected call is established when your phone, and the phone on the other end, is configured for protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Protected calls can only be made between two phones. Conference calls and other multiple-line calls are not supported.
  • Page 31 Conference accepts encrypted and authenticated calls Secure (encrypted) MeetMe Minimum security level is Only secure conference bridge available non-secure and used Conference accepts all calls Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-17 OL-20798-01...

  • Page 32: Supporting 802.1X Authentication On Cisco Unified Ip Phones

    VLAN allocation and inline power requirements. However, because CDP is not used to identify any locally attached PCs, Cisco Unified IP Phones provide an EAPOL pass-through mechanism, whereby a PC locally attached to the IP phone may pass through EAPOL messages to the 802.1X authenticator in the LAN switch.

  • Page 33: Security Restrictions

    Enabled—If you are using a switch that supports multi-domain authentication, you can enable – the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC.

  • Page 34: Configuring Cisco Unified Ip Phones In Cisco Unified Cm

    For general information about configuring phones in Cisco Unified CM, see the Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones, and the Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-20 OL-20798-01...

  • Page 35: Checklist For Configuring The Cisco Unified Ip Phone 7931G In Cisco Unified Cm

    Cisco Unified IP Phone 7931G in Cisco Unified CM Administration. The list presents a suggested order to guide you through the phone configuration process. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.
  • Page 36 Adds user information to the global directory for Cisco Unified CM. Cisco Unified Communications to use your existing LDAP directory, see Configuring Corporate Directories, page 5-17. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-22 OL-20798-01...

  • Page 37: Installing Cisco Unified Ip Phones

    After you have added the phones to the Cisco Unified CM database, you can complete the phone installation. You (or the phone users) can install the phone at the users’s location. The Cisco Unified IP Phone Installation Guide, which is available on Cisco.com, provides directions for connecting the phone handset, cables, and other accessories.

  • Page 38: Checklist For Installing The Cisco Unified Ip Phone 7931G

    Cable Lock, page 3-7. Monitor the phone startup process. Verifying the Phone Startup Process, page 3-8. Verifies that phone is configured properly. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 1-24 OL-20798-01...
  • Page 39 Menu, page 4-6. an IP address to the Cisco Unified IP Phone and direct the phone to a TFTP server, choose Settings > Network Configuration> IPv4 Configuration and: To enable DHCP, set DHCP Enabled to Yes. DHCP is enabled by default.
  • Page 40 Menu, page 4-6. an IP address to the Cisco Unified IP Phone and direct the phone to a TFTP server, choose Settings > Network Configuration> IPv6 Configuration and: To enable DHCPv6,set DHCPv6 Enabled to Yes. DHCPv6 is enabled by default.

  • Page 41: Understanding Interactions With Other Cisco Unified Ip Communications Products

    Unified IP Communications Products To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.

  • Page 42: C H A P T E R 2 Preparing To Install The Cisco Unified Ip Phone On Your Network

    Security Features for Cisco Unified IP Phones” section on page 1-11. If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type Note drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...

  • Page 43: Providing Power To The Phone

    • Providing Power to the Phone The Cisco Unified IP Phones 7931G can be powered with external power or with Power over Ethernet (PoE). External power is provided through a separate power supply. PoE is provided by a switch through the Ethernet cable attached to a phone.

  • Page 44: Power Guidelines

    Topics Cisco Unified http://www.cisco.com/en/US/products/hw/phones/ps379/prod_installation_guides_list.html IP Phone Power Injector PoE Solutions http://www.cisco.com/en/US/netsol/ns340/ns394/ns147/ns412/networking_solutions_package.html Cisco Catalyst http://www.cisco.com/en/US/products/hw/switches/ps708/tsd_products_support_series_home.html Switches Integrated http://www.cisco.com/en/US/products/hw/routers/index.html Service Routers Cisco IOS http://www.cisco.com/en/US/products/sw/iosswrel/products_ios_cisco_ios_software_category_home.html Software Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 45: Understanding Phone Configuration Files

    Trust List file containing a certificate assigned to the Cisco Unified Communications Manager and TFTP. If auto registration is not enabled and you did not add the phone to the Cisco Unified Communications Manager database, the phone does not attempt to register with Cisco Unified Communications Manager.

  • Page 46: Understanding The Phone Startup Process

    Communications Manager secure connection between the phone and Cisco Security Guide, Configuring the Unified Communications Manager. Cisco CTL Client. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 47: Adding Phones To Cisco Unified Communications Manager

    Communications Manager database. Adding Phones to Cisco Unified Communications Manager Before installing the Cisco Unified IP Phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods: Adding Phones with Auto-Registration, page 2-8 •...

  • Page 48: Adding Phones With Auto-Registration

    Move auto-registered phones to new locations and assign them to different device pools without • affecting their directory numbers. Cisco recommends that you use auto-registration to add fewer than 100 phones to your network. To add Note more than 100 phones to your network, use the Bulk Administration Tool (BAT). See...

  • Page 49: Adding Phones With Auto-Registration And Taps

    Adding Phones with Auto-Registration, page 2-8 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-10 • Adding Phones with BAT, page 2-10 • Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 50: Adding Phones With Cisco Unified Communications Manager Administration

    For detailed instructions about using BAT and BAT phone templates, see the Cisco Unified Communications Manager Bulk Administration Guide and the Phone Template chapter. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 2-10 OL-20798-01...

  • Page 51: Using Cisco Unified Ip Phones With Different Protocols

    Save the configuration updates, click Apply Config, click OK when the Apply Configuration Step 3 Information dialog displays, then have the user power cycle the phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 2-11 OL-20798-01...

  • Page 52: Converting An In-Use Phone From One Protocol To The Other Protocol

    Several of the procedures that are described in this manual require you to determine the MAC address of a Cisco Unified IP Phone. You can determine the MAC address for a phone in any of these ways: If the phone is registered with Cisco Unified Communications Manager, press the Application Menu •...

  • Page 53: Before You Begin

    C H A P T E R Setting Up the Cisco Unified IP Phone This chapter includes the following topics, which help you install the Cisco Unified IP Phone 7931G on an IP telephony network: Before You Begin, page 3-1 •...

  • Page 54: Chapter 3 Setting Up The Cisco Unified Ip Phone

    Setting Up the Cisco Unified IP Phone Before You Begin Network Requirements For the Cisco Unified IP Phone 7931G to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet these requirements: • Working Voice over IP (VoIP) network: VoIP configured on your Cisco routers and gateways –...

  • Page 55: Understanding The Cisco Unified Ip Phone 7931G Components

    The handset is designed especially for use with the Cisco Unified IP Phone 7931G. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.

  • Page 56: Headset

    Connecting a Headset To connect a headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.

  • Page 57: Using External Devices

    In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. For a graphical representation of the connections, see Figure 3-1.
  • Page 58 Before You Begin, page 3-1 • Securing the Phone with a Cable Lock, page 3-7 • Configuring Startup Network Settings, page 3-9 • Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 59: Securing The Phone With A Cable Lock

    Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7931G to a desktop using a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop.

  • Page 60: Mounting The Phone To The Wall

    Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall using special brackets that are available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phones.) You can also attach the phone to the will without a wall mount kit.

  • Page 61: Configuring Startup Network Settings

    You can initiate the installation of an Locally Significant Certificate (LSC) from the Security Configuration menu on the phone. This menu also lets you update or remove an LSC. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 62 Settings > Model Information, and ensuring that the LSC setting shows Installed. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-11 • Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 3-10 OL-20798-01...

  • Page 63: Configuration Menus On The Cisco Unified Ip Phone 7931G

    Cisco Unified Communications Manager Administration Phone Configuration. Related Topics • Displaying a Configuration Menu, page 4-2 Unlocking and Locking Options, page 4-3 • Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 64: Displaying A Configuration Menu

    To exit a menu, press the Exit softkey. If you accessed the menus through the Application Menu button, you can press that button again to exit the Application menu. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 65: Unlocking And Locking Options

    Editing Values, page 4-4 • Overview of Options Configurable from a Phone, page 4-4 Network Configuration Menu, page 4-6 • Device Configuration Menu, page 4-17 • Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 66: Editing Values

    Press the Cancel softkey before pressing the Save softkey to discard any changes that you • have made. The Cisco Unified IP Phone provides several methods for to reset or restore option settings, if necessary. Note For more information, see Resetting or Restoring the Cisco Unified IP Phone, page 9-12.
  • Page 67 Unlocking and Locking Options, page 4-3 • • Editing Values, page 4-4 • Network Configuration Menu, page 4-6 • Device Configuration Menu, page 4-17 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 68: Network Configuration Menu

    Unique Media Access Control (MAC) address of the phone. Display only—Cannot configure. Host Name Unique host name that the DHCP server assigned to the phone. Display only—Cannot configure. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 69 ID option, press the Edit softkey, and then enter a new Admin VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 70 Edit softkey, and then enter a new PC VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 71 DNS Server 5 Press the Validate softkey. Repeat Steps 3 and 4 as needed to assign backup DNS servers. Press the Save softkey. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 72 Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the Save softkey. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-10 OL-20798-01...
  • Page 73 For information about the CTL file, see Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see Security Configuration Menu, page 4-35. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-11 OL-20798-01...
  • Page 74 Indicates whether the phone obtains its Display only—Cannot configure. configuration from a Bootstrap Protocol (BootP) server instead of from a DHCP server. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-12 OL-20798-01...
  • Page 75 IP address. Press the Validate softkey. Repeat Steps 3 and 4 as needed to assign the backup router. Press the Save softkey. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-13 OL-20798-01...
  • Page 76 Scroll to the IPv6 Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the Save softkey. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-14 OL-20798-01...
  • Page 77 Cisco Unified Communications Manager Security Guide. For information about unlocking CTL and ITL files, see Security Configuration Menu, page 4-35. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-15 OL-20798-01...

  • Page 78: Understanding Dhcpv6 And Autoconfiguation

    When DHCPv6 is disabled, the Auto IP Configuration setting is ignored. Note Enabled Disabled The DHCP server assigns the IP address and the other network settings to the phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-16 OL-20798-01...

  • Page 79: Device Configuration Menu

    Network Configuration Menu, page 4-32 For instructions about how to access the Device Configuration menu and its submenus, see Displaying a Configuration Menu, page 4-2. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-17 OL-20798-01...

  • Page 80: Callmanager Configuration Menu

    Indicates that the phone was unable to register with a Cisco Unified Communications Manager listed in its configuration file and that it registered with the TFTP server instead. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-18 OL-20798-01...

  • Page 81: Sip Configuration Menu (Sip Phones Only)

    Displays the amount of time, in seconds, after From Cisco Unified Communications Manager which a registration request expires. Administration, choose Device > Device Settings > SIP Profile. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-19 OL-20798-01...
  • Page 82 Administration, choose Device > Device Settings > SIP Profile. Related Topics Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-17 • Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-20 OL-20798-01...

  • Page 83: Line Settings Menu (Sip Phones Only)

    Displays if the line is part of a shared line (Yes) or not (No). Display only—Cannot configure. Related Topics Displaying a Configuration Menu, page 4-2 • Device Configuration Menu, page 4-17 • Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-21 OL-20798-01...

  • Page 84: Call Preferences Menu (Sip Phones Only)

    New Speed Dial or Device > Phone > Add/Update Speed Dials. Related Topics Displaying a Configuration Menu, page 4-2 • • Device Configuration Menu, page 4-17 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-22 OL-20798-01...

  • Page 85: Http Configuration Menu

    Device > Phone > Phone Configuration. the XML service specified in the Idle URL option is activated. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-23 OL-20798-01...

  • Page 86: Locale Configuration Menu

    NTP Mode 2 Secondary server mode. Supported modes are From Cisco Unified Communications Manager Directed Broadcast and Unicast. Administration, choose System > Phone NTP Reference. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-24 OL-20798-01...

  • Page 87: Ui Configuration Menu

    Device > Phone > Phone the initial softkeys. Configuration. Range: 5 to 30; 0 represents an infinite timer. Default: 5 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-25 OL-20798-01...

  • Page 88: Media Configuration Menu

    From Cisco Unified Communications Manager Capability calls when connected to an appropriately equipped Administration, choose Device > Phone > Enabled computer. Phone Configuration. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-26 OL-20798-01...
  • Page 89 Range: 0 percent to 100 percent. (0 percent is –66 dBM and 100 percent is –3 dBM.) Default: 84 percent (–10dBM) See also Recording Tone in this table. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-27 OL-20798-01...
  • Page 90 Administration, choose Device > Phone. The default is “Use System Default,” which means that the value configured for the Enterprise G.722 Codec parameter is used. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-28 OL-20798-01...

  • Page 91: Power Save Configuration Menu

    When forwarding delay is set to enabled, the internal switch waits 8 seconds before forwarding packets between the PC port and the switch port. Default is disabled. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-29 OL-20798-01...

  • Page 92: Security Configuration Menu

    PC. These applications include monitoring and recording applications and network monitoring software. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-30 OL-20798-01...

  • Page 93: Qos Configuration Menu

    Administration, choose System > Enterprise Parameters. DSCP For DSCP IP classification for phone-based services. From Cisco Unified Communications Manager Services Administration, choose System > Enterprise Parameters. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-31 OL-20798-01...

  • Page 94: Network Configuration Menu

    CDP on the PC port prevents CVTA from working. The current PC and switch port CDP values are shown on Note the Settings menu. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-32 OL-20798-01...
  • Page 95 Device > Phone > Phone Configuration. The remote logging setting does not affect the sharing Note log messages sent to the phone log. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-33 OL-20798-01...
  • Page 96 Device > Phone > Phone Configuration. Note The remote logging setting does not affect the sharing log messages sent to the phone log. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-34 OL-20798-01...

  • Page 97: Security Configuration Menu

    The Signed Configuration File submenu displays the SRST certificate that is installed via the authenticated digitally signed configuration file. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-35 OL-20798-01...

  • Page 98: Ctl File Submenu

    Cisco Unified Manager Security Guide, Security OS Administration and later downloaded into the phone’s Overview. CTL file. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-36 OL-20798-01...

  • Page 99: Itl File Submenu

    CAPF used by the phone. Also Manager Security Guide, Using the displays a certificate icon if a Certificate Authority Proxy Function. certificate is installed for this server. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-37 OL-20798-01...
  • Page 100 A phone-trust TVS certificate is used to authenticate TVS servers with which the phone communicates. There can be more than one entry for the TVS servers. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-38 OL-20798-01...

  • Page 101: Trust List Menu

    One Application Server menu item appears for each phone-trust store whose certificates have been uploaded into Cisco Unified OS Administration and later downloaded into the phone’s CTL file. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-39 OL-20798-01...

  • Page 102: 802.1X Authentication And Status

    Unified IP Phone Security, page 9-8. deleted. Realm—Indicates the user network domain, always set as Display only—Cannot configure. Network Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-40 OL-20798-01...
  • Page 103 Authenticating—Authentication in progress • Authenticated—Authentication successful or implicit • authentication due to timeouts Held—Authentication failed, waiting before next attempt • (approximately 60 seconds) Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-41 OL-20798-01...
  • Page 104 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 4-42 OL-20798-01...
  • Page 105 Adding Users to Cisco Unified Communications Manager, page 5-21 • Managing the Cisco Unified CM User Options Web Pages, page 5-22 • • Configuring Model-Specific Features, page 5-24 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 106: C H A P T E R 5 Configuring Features, Templates, Services, And Users

    Cisco Unified Communications Manager documentation that contain configuration procedures and related information. For information about using most of these features on the phone, see the Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP). For a comprehensive listing of features on the phone, see Cisco Unified IP Phone Features A–Z at this URL:...
  • Page 107 When the DN receives an Services Guide, Call Pickup. only) incoming call, the system alerts the monitoring user, who can then pick up the call. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 108 Forward All loop is detected, the Call Forward All Communications Manager System Guide, configuration is ignored and the call rings through Cisco Unified IP Phones. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 109 For more information, see the Cisco Unified that rings while on another call. Displays incoming call Communications System Guide, information on the phone screen. Understanding Directory Numbers. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 110 Extension Mobility (EM), it cannot be used with EMCC because the feature must be enabled with a real phone device. The Intercom feature cannot be enabled with EM profiles. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 111 Users can Unified Communications Manager Features customize up to six distinctive rings. and Services Guide, Custom Phone Rings. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 112 Communications Manager Features and Services Guide, Call Pickup. Help System Provides a comprehensive set of topics that appear on the Requires no configuration. phone screen. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 113 Remote In Use message. During these calls, a user can use the various features of the mobile phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 114 5-20. not prevent non-hunt group calls from ringing their phone. See the Cisco Unified Communications • Manager System Guide, Understanding Route Plans. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-10 OL-20798-01...
  • Page 115 The user can then either pick up the handset or press the Phone 7931G Phone Guide, “Basic Call Dial softkey. Handling.” Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-11 OL-20798-01...
  • Page 116 Features” section on page 5-24. Redial Allows users to call the most recently dialed phone Requires no configuration. number by pressing the Redial button. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-12 OL-20798-01...
  • Page 117 Remote in Use message. However, if the call fails to switch from the mobile phone, the mobile phone maydisplay a Cannot Move Conversation message. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-13 OL-20798-01...
  • Page 118 Unified Communications Manager Administration Guide, Date/Time Group Configuration. Transfer Allows users to redirect connected calls from their phones Requires no configuration. to another number. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-14 OL-20798-01...
  • Page 119 Cisco Unified Communications Manager Administration Guide, Cisco Voice-Mail Port Configuration. Cisco Unified Communications Manager • System Guide, Voice Mail Connectivity to Cisco Unified Communications Manager. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-15 OL-20798-01...

  • Page 120: Configuring Product-Specific Configuration Parameters

    Phone Configuration window • Common Phone Profile window • Enterprise Phone Configuration • window Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-16 OL-20798-01...

  • Page 121: Configuring Corporate And Personal Directories

    Configuring Corporate and Personal Directories Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Phone 7931G gives users access to several directories. By default, this button is line button 22 (the second-from-top line button on the left).

  • Page 122: Modifying Phone Button Templates

    Cisco Unified Communications Manager Administration Guide Cisco Unified Communications Manager System Guide. The default Cisco Unified IP Phone 7931G template that ships with the phone uses line buttons as follows: Buttons 1 through 8—Phone lines • Buttons 9 through 12—Speed dial buttons •...

  • Page 123: Modifying A Phone Button Template For Personal Address Book Or Fast Dials

    Update Subscriptions to update all currently subscribed users with the changes, or users must resubscribe to the service to rebuild the correct URL. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-19...

  • Page 124: Configuring Softkey Templates

    Cisco Unified Communications Manager System Guide. The Cisco Unified IP Phone 7931G supports all the softkeys that are configurable in Cisco Unified CM Note Administration. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)

  • Page 125: Setting Up Services

    • Set up speed dial and call forwarding numbers Subscribe to services that are accessible from a Cisco Unified IP Phone • Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-21 OL-20798-01...

  • Page 126: Managing The Cisco Unified Cm User Options Web Pages

    Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user.

  • Page 127: Specifying Options That Appear On The User Options Web Pages

    Show Line Text Label Settings • Show Call Forwarding • The settings apply to all User Options web pages at your site. Note Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 5-23 OL-20798-01...

  • Page 128: Configuring Model-Specific Features

    Availability of some call and design features that are specific to this phone model • Setting Up a Typical Phone Because the Cisco Unified IP Phone 7931G does not support multiple calls per line, you must configure the Directory Number settings appropriately for each line using Cisco Unified Communications Manager Administration: •...

  • Page 129: Assigning The Same Directory Number To Multiple Lines

    Assigning the Same Directory Number to Multiple Lines Although the Cisco Unified IP Phone 7931G does not support multiple calls per line, you can assign the same directory number to multiple lines. To do so, you must create multiple partitions (at least as many as the number of lines to share the directory number) and then add the directory number to each partition.

  • Page 130: Supporting Cti Applications

    Configuring Model-Specific Features Supporting CTI Applications The Cisco Unified IP Phone 7931G does not typically allow for multiple calls per line. However, some CTI applications, including WebDialer and QRT, require multiple calls per line. If your organization requires these or other CTI applications, you should set the Maximum Number of Calls setting to 2 (rather than the recommended 1).

  • Page 131: Chapter 6 Customizing The Cisco Unified Ip Phone

    TFTP directory in Cisco Unified Communications Operating System Administration, from the TFTP Server File Upload window. For information about how to upload files to the TFTP folder on a Cisco Unified Communications Manager server, see the Cisco IP Telephony Platform Administration Guide.

  • Page 132: Creating Custom Phone Rings

    50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.

  • Page 133: Pcm File Requirements For Custom Ring Types

    If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7931G) and if the far endpoint supports G.722, the call can connect using the G.722 codec in place of G.711. In this case, the user may notice greater audio sensitivity during the call.

  • Page 134: Configuring The Idle Display

    For multiple phones simultaneously—URL Idle Time field on the Cisco Unified Communications Manager Enterprise Parameters Configuration page, or the Idle Timer field in the Bulk Administration Tool (BAT) Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 135: Automatically Disabling The Cisco Unified Ip Phone Backlight

    7:00. To turn the backlight on at 2:00 p.m. (1400), enter 14:00. If this field is blank, the backlight automatically turns on at 0:00. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 136 For example, to turn the backlight off when the phone is idle for 1 hour and 30 minutes after an end-user turns the backlight on, enter 1:30. The default value is 0:30. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 137: Chapter 7 Viewing Model Information, Status, And Statistics On The Cisco Unified Ip Phone

    Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menu and screen on the Cisco Unified IP Phone 7931G to view model information, status messages, network statistics, and firmware information for the phone: •...

  • Page 138: Status Menu

    Status. This softkey appears only when the phone is not registered. To exit the Status menu, press the Exit softkey. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 139: Status Messages Screen

    Network Configuration Menu, page 4-6. CFG TFTP Size Error The configuration file is too large for file system Power cycle the phone. on the phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 140 Unified Communications Manager, which does not support security by default. For more information about CTL and ITL files, Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 141 802.1X Authentication is disabled on the phone. You can enable 802.1X authentication using the Settings > Security Configuration > 802.1X Authentication option on the phone. For more information, see 802.1X Authentication and Status, page 4-40. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 142 The shared secret configured in the phone and the authentication server do not match Phone has not been configured in the • authentication server Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 143 Cisco Unified Communications Manager, choose Device > Phone). Re-enter the load displayed on the phone. To verify the phone setting, see Firmware Versions Screen, page 7-11. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 144 Cisco Unified Communications Manager, choose Device > Phone). Verify that the TFTP directory contains a .bin file with this load ID as the name. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 145: Network Statistics Screen

    Number of packets received by the phone Tx Frames Number of packets sent by the phone Rx Broadcasts Number of broadcast packets received by the phone Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 146 Auto 100 Mb means that the PC port is in a link up state and has Full-Duplex auto-negotiated a full-duplex, 100-Mbps connection) Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-10 OL-20798-01...

  • Page 147: Firmware Versions Screen

    If the phone is not registered with Cisco Unified Communications Manager, press the Settings • softkey and then choose Status > Firmware Versions. This softkey appears only when the phone is not registered. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-11 OL-20798-01...

  • Page 148: Call Statistics Screen

    If the phone is not registered with Cisco Unified Communications Manager, press the Settings • softkey and then choose Status > Call Statistics. This softkey appears only when the phone is not registered. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-12 OL-20798-01...
  • Page 149 Average MOS LQK score observed for the entire voice stream. Min MOS LQK Lowest MOS LQK score observed from start of the voice stream. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-13 OL-20798-01...
  • Page 150 1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 7-14...

  • Page 151: Using Test Tone

    Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Using Test Tone The Cisco Unified IP Phone supports a “test tone,” which allows you to troubleshoot echo on a call as well as to test low volume levels. Procedure for Enabling the Tone Generator Verify that the phone is unlocked.
  • Page 152 When measuring echo, make sure you first set the input and output levels to 0 dB gain/attenuation on the trunk. This is set for the gateway (in Cisco Unified Communications Manager for MGCP) or under IOS CLI for H.323 or SIP.

  • Page 153: Monitoring The Cisco Unified Ip Phone Remotely

    C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...

  • Page 154: Accessing The Web Page For A Phone

    – Network—Displays information about network traffic to and from the network port on the phone. For more information, see Network Statistics, page 8-8. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 155: Disabling And Enabling Web Page Access

    For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the phone’s Cisco Unified CM User Options web pages.

  • Page 156: Configuring The Cisco Unified Ip Phone To Use Http/Https Protocols

    • The HTTP or HTTPS protocols • If your Cisco Unified IP Phone is configured to use HTTP or HTTPS protocols (the second case above), use http://<IP_address> or https://<IP_address> for the phone’s web access. Device Information The Device Information area on a phone’s web page displays device settings and related information for the phone.

  • Page 157: Network Configuration

    Name of the DNS domain in which the phone resides. IP Address IP address of the phone. Subnet Mask Subnet mask used by the phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 158 URL that the phone displays when the phone has not been used for the time specified by Idle URL Time, and no menu is open. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 159 Indicates whether the PC port on the phone is enabled or disabled. Speaker Enabled Indicates whether the speakerphone is enabled on the phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 160: Network Statistics

    Access area—Displays information about network traffic to and from the PC port on the phone. • Table 8-4 describes the items in this area. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 161 Rx size128to255 Total packets received, including bad packets, that are between 128 and 255 bytes in size Rx size256to511 Total packets received, including bad packets, that are between 256 and 511 bytes in size Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 162 Neighbor device port to which the phone is connected discovered by CDP protocol. Port LLDP Neighbor Identifier of a device connected to this port discovered by LLDP protocol. Device ID Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 8-10 OL-20798-01...

  • Page 163: Device Logs

    Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to five devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.
  • Page 164 Cumulative Conceal Total number of concealment frames divided by total number of speech frames received from start Ratio of the voice stream. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 8-12 OL-20798-01...
  • Page 165 Last time at which an RTCP Receiver Report was received. Received 1. When the RTP Control Protocol is disabled, no data generates for this field and it displays as 0. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 8-13 OL-20798-01...
  • Page 166 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 8-14 OL-20798-01...

  • Page 167: Resolving Startup Problems

    Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified Unified IP Phone 7931G or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, see the Using the 79xx Status Information For Troubleshooting tech note.

  • Page 168: Symptom: The Cisco Unified Ip Phone Does Not Go Through Its Normal Startup Process

    Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process as described in Verifying the Phone Startup Process, page 3-8, and the phone screen should display information.

  • Page 169: C H A P T E R 9 Troubleshooting And Maintenance

    IP Address, Subnet Mask, Default Router—If you have assigned a static IP address to the phone, • you must manually enter settings for these options. For instructions, see Network Configuration Menu, page 4-6. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 170: Verifying Dns Settings

    If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls will be affected. If the TFTP service is not running, many devices will not be able to start up successfully.

  • Page 171: Creating A New Configuration File

    Registering the Phone with Cisco Unified Communications Manager A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the phone has been added to the server or if auto-registration is enabled. Review the information and...

  • Page 172: Symptom: Cisco Unified Ip Phone Unable To Obtain Ip Address

    Verifying Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check whether the particular port or switch to which the phone is connected is down and that the switch is not rebooting.

  • Page 173: Verifying Dhcp Settings

    Reset-Reset—Phone closed due to receiving a Reset/Reset from Cisco Unified Communications • Manager Administration. Reset-Restart—Phone closed due to receiving a Reset/Restart from Cisco Unified Communications • Manager Administration. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 174: Eliminating Dns Or Other Connectivity Errors

    Phone cannot authenticate CTL file. The security token that signed the updated CTL file does not exist in the CTL file on the phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 175 Once the phone starts up normally in one of these conditions, you can access the 802.1X configuration menus and re-enter the shared secret. (See 802.1X Authentication and Status, page 4-40.) Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 176: General Troubleshooting Tips

    Cisco Unified IP Phone and the other device. The values of these statistics should match. For information about displaying these statistics, see Call Statistics Screen, page 7-12. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 9-10 OL-20798-01...
  • Page 177 Both phones are registered to the same Cisco Unified Communications Manager. • Audio server debug and capture logs are enabled for both phones. If needed, enable Java debug. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) 9-11 OL-20798-01...

  • Page 178: Resetting Or Restoring The Cisco Unified Ip Phone

    Performing a Factory Reset, page 9-13 Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.

  • Page 179: Performing A Factory Reset

    Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • CTL file—Erased LSC—Erased...

  • Page 180: Using The Quality Report Tool

    Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey. This softkey is available only when the Cisco Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, and/or OnHook states.

  • Page 181: Using Voice Quality Metrics

    Conceal Ratio changes should indicate greater than 3 percent frame loss. MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following codecs provide these maximum MOS LQK scores under normal conditions with zero frame loss: G.711 codec gives 4.5 score...

  • Page 182: Where To Go For More Troubleshooting Information

    Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP Phone, use a soft, dry cloth to wipe the phone and the screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.

  • Page 183: Appendix

    Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English, you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on each Cisco Unified Communications Manager server in the cluster. Installing the locale installer ensures that you have the latest translated text, user and network locales, and country-specific phone tones that are available for the Cisco Unified IP Phones.

  • Page 184: Support For International Call Logging

    In addition, while the call log or directory entry may display the full international number for the received call, the phone display may show the shortened local version of the number, without international or country codes. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 185: Appendix

    Line State” Call Back Supported Supported “Basic Call Handling—Placing a Call: Additional Options” Call Chaperone Supported Supported Call Display Restrictions Supported Supported Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 186 “Advanced Call Handling—Storing and Receiving Parked Calls” Disabling Enbloc Dialing Supported Not Supported Do Not Disturb (DND) Supported Supported “Basic Call Handling—Using Do Not Disturb” Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 187 Mute Supported Supported “Basic Call Handling—Using Mute” On-hook Dialing/Pre-Dial Supported Supported “Basic Call Handling—Placing a Call: Basic Options” Other Group Pickup Supported Supported Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 188 “Troubleshooting Your Phone—Viewing Phone Administrative Data” Services SDK Compliance 4.0(1) 4.0(1) Cisco IP Phone Service Application Development Notes for Release 4.1(3) or later Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 189 Cisco Unified IP Phone Expansion Module 7916 Expansion Module 7916 Phone Guide Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guide Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 190 Appendix B Feature Support by Protocol for the Cisco Unified IP Phone 7931G Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 191: Appendix

    Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.

  • Page 192: How Users Access The Online Help System On The Phone

    Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.

  • Page 193: How Users Subscribe To Services And Configure Phone Features

    • An overview the tasks that users can accomplish using the web page. You can also refer users to Cisco Unified IP Phone 7931G Guide, which is available at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html How Users Access a Voice Messaging System Cisco Unified Communications Manager lets you integrate with many different voice mail messaging systems, including the Cisco Unity voice messaging system.

  • Page 194: How Users Configure Personal Directory Entries

    Choose the directory in which you want to install the application and click Next. Step 6 The Ready to Install window displays. Click Install. Step 7 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 195 To configure Cisco Unified Communications Manager server information, click the Server button. Step 4 The Configure Cisco Unified CallManager Server Information window displays. Enter the IP address or host name and the port number of the Cisco Unified Communications Manager Step 5 server and click OK.
  • Page 196 Appendix C Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 197: Appendix

    As supported by the Ethernet Specification, it is assumed that most Cisco Unified IP Phones should be within 100m (330 feet) of a phone closet Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 198: Cable Specifications

    In this table, “BI” stands for bidirectional, and DA, DB, DC and DD stand for “Data A”, “Data B”, “Data C” and “Data D”, respectively. Table D-3 Access Port Connector Pinouts Pin Number Function BI_DB+ BI_DB- BI_DA+ BI_DD+ 5BI_DD- Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 199 Appendix D Technical Specifications Network and Access Port Pinouts Table D-3 Access Port Connector Pinouts (continued) Pin Number Function 6BI_DA- 7BI_DC+ BI_DC- Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 200 Appendix D Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 201: Appendix

    User ID: johndoe Phone model: 7961G • Protocol: SCCP • MAC address listed on phone: 00127F576611 • Five-digit internal telephone number: 26640 • Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 202: Adding A User To Cisco Unified Communications Manager

    Directory window determines when the next auto-synchronization is scheduled. However, the synchronization must occur before you can associate a new user to a device. Step 6 Proceed to Configuring the Phone, page E-3. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 203: Adding A User Directly To Cisco Unified Communications Manager

    Basic Phone Administration Steps Configuring the Phone Adding a User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications Manager Administration by following these steps: Procedure Choose User Management >...
  • Page 204 Common Phone Profile—From the drop-down list box, choose a common phone profile from – the list of available common phone profiles. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 205 This field should contain the same number that appears in the Telephone Number field on the User Configuration window. Example: 26640 is the directory number of user John Doe in the example above. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 206 Use the search boxes and the Find button to locate the user you have added (i.e. doe for the last – name). Click on the user ID (i.e. johndoe). The End User Configuration window appears. – Click Device Associations. – Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 207: Performing Final End User Configuration Steps

    “Standard CCM End User Group.” To view all configured user groups, choose User Management > User Group. Click Save. Step 4 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...
  • Page 208 Appendix E Basic Phone Administration Steps Performing Final End User Configuration Steps Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) OL-20798-01...

  • Page 209: I N D E X

    802.1X Authentication Status menu authenticated call 1-15 about 4-36 authentication 1-11, 3-9 states 4-41 authentication server, in 802.1X 1-18 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-1 OL-20798-01...
  • Page 210 5-5, B-2 call pickup 5-5, B-2 call recording call security restrictions using Barge 1-16 call statistics Call Statistics screen 7-1, 7-12 Call Waiting Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-2 OL-20798-01...
  • Page 211 1-19 installation requirements 1-19 personal directories 5-17 modifying phone button templates 5-18 phone button templates 5-18 mounting to wall Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-3 OL-20798-01...
  • Page 212 Device Configuration menu displaying editing values EAP-MD5 4-40 overview EAP-TLS submenus 4-17 EAP-MD5 Device Information web page editing, configuration values 8-2, 8-4 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-4 OL-20798-01...
  • Page 213 4-23 forced authorization codes (FACs) 5-8, B-3 Messages URL 4-23 Forwarding Delay 4-29 Proxy Server URL 4-23 Services URL 4-23 HTTPS, description Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-5 OL-20798-01...
  • Page 214 Installing the Cisco Unified Communications Manager IPv4 Configuration Locale Installer IPv6 Address 4-13 phone button overlays for IPv6 Alternate TFTP 4-14 Locally Significant Certificate (LSC) IPv6 Configuration Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-6 OL-20798-01...
  • Page 215 5-11, B-3 IPv6 Address 4-13 IPv6 Alternate TFTP 4-14 mobile phone interference IPv6 default routers 1-6 4-13 mobile voice access 5-11 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-7 OL-20798-01...
  • Page 216 5-12 networking protocols, supported plugging in Cisco Unified IP Phone Network Locale 4-24 Network Locale Version 4-24 network outages, identifying Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-8 OL-20798-01...
  • Page 217 Quality Reporting Tool (QRT) 5-12, 9-14, B-4 security CAPF (Certificate Authority Proxy Function) 1-14, 3-10 configuring on phone device authentication 1-13 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-9 OL-20798-01...
  • Page 218 1-13 streaming statistics 8-11 signaling encryption 1-14 Subnet Mask silent monitoring 5-14, B-4 supplicant, in 802.1X 1-18 single button barge Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-10 OL-20798-01...
  • Page 219 (DND) TFTP Server 2 4-12 fast dial service TFTP settings forced authorization codes (FACs) IPv6 4-15, 4-16 group call pickup Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-11 OL-20798-01...
  • Page 220 Unified CM Configuration Menu Voice VLAN Enabled 4-18 4-30 Unlock softkey volume control for ringer 4-37 5-13 URL dialing User Datagram Protocol (UDP) Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-12 OL-20798-01...
  • Page 221 8-3, 8-11 Stream 2 8-3, 8-11 Stream 3 8-3, 8-11 wideband codec, configuring Wideband Headset 4-28 Wideband Headset UI Control 4-26 XmlDefault.cnf.xml Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-13 OL-20798-01...
  • Page 222 Index Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) IN-14 OL-20798-01...

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