Cisco 7931G Phone Manual
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Cisco 7931G Phone Manual

Unified ip phone for cisco unified communications manager 6.0 (sccp)
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Cisco Unified IP Phone 7931G
Phone Guide for
Cisco Unified Communications
Manager 6.0
(SCCP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 527-0883
D i t d o c u me n t wo r d t u a a n g e b o d e n d o o r T e l e c o mH u n t e r . D é z a k e l i j k e T e l e c o m we b s h o p .
T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l

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Summary of Contents for Cisco 7931G

  • Page 1: Cisco Unified Communications Manager

    Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 6.0 (SCCP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 D i t d o c u me n t wo r d t u a a n g e b o d e n d o o r T e l e c o mH u n t e r . D é z a k e l i j k e T e l e c o m we b s h o p .
  • Page 2 D i t d o c u me n t wo r d t u a a n g e b o d e n d o o r T e l e c o mH u n t e r . D é z a k e l i j k e T e l e c o m we b s h o p . T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r .
  • Page 3 Return to the previous screen CFwdALL Setup/cancel call forwarding Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and GPickUp Answer a call ringing in another certain other countries.
  • Page 4 Phone Screen Icons MeetMe Host a Meet-Me conference call Speed dial button more Display additional softkeys Audio or Video Mode Call State Handset in use NewCall Make a new call On-hook line OPickUp Answer a call ringing in an Speakerphone in use Off-hook line associated group Connected call...

  • Page 5: Table Of Contents

    T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...
  • Page 6 Using BLF to Determine a Line State Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Using Cisco Extension Mobility Managing Business Calls Using a Single Phone Number Using a Handset, Headset, and Speakerphone Obtaining a Headset Using AutoAnswer...
  • Page 7 T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...
  • Page 8 D i t d o c u me n t wo r d t u a a n g e b o d e n d o o r T e l e c o mH u n t e r . D é z a k e l i j k e T e l e c o m we b s h o p . T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r .

  • Page 9: Getting Started

    T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 10: Finding Additional Information

    Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml...

  • Page 11: Cisco Product Security Overview

    This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S.

  • Page 12: Connecting Your Phone

    Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 10/100 SW...
  • Page 13 Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.
  • Page 14 Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well with Cisco Unified IP Phones.

  • Page 15: An Overview Of Your Phone

    An Overview of Your Phone An Overview of Your Phone The Cisco Unified IP Phone 7931G is a full-feature telephone that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
  • Page 16 Feature Description For more information, see... Programmable Depending on configuration, programmable • Understanding Phone buttons buttons (or line keys) provide access to: Screen Features, page 12 • Phone lines and intercom lines (line buttons) Basic Call Handling, • • Speed-dial numbers (speed-dial buttons, page 16 including the BLF speed-dial feature) Speed Dialing,...
  • Page 17 T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 18: Understanding Lines And Calls

    Feature Description For more information, see... 4-way Navigation button Understanding Phone navigation Screen Features, page 12 • Scroll up and down to see menus and highlight pad and Select items button • Scroll left to open the Details view and see (center) directory numbers and features assigned to each line button (when on call screen)

  • Page 19: Understanding Line And Call Icons

    T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 20: Understanding Phone Screen Features

    Icon Line or call state Description Services menu The Services menu is assigned to this line key. See Setting Up Phone Services on the Web, page Headset button You can use this option to use a headset with your phone. See Using a Handset, Headset, and Speakerphone, page Conference button Conference is assigned to this line key.
  • Page 21 T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 22: Accessing The Application Menu

    Accessing the Application Menu Use the Applications menu to access local phone features. If you want to... Then... Access the Application Press > to display a list of Applications: Messages, menu Directory, Settings, Services, and Help. (Typically, the Application menu is assigned to button 24, located at the top of the left column.) Scroll through a list or...
  • Page 23 T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 24: Basic Call Handling

    You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. For more information, If you want to...

  • Page 25: Placing A Call-Additional Options

    T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 26: Answering A Call

    If you want to... Then... see... Place a call using your Log in to the Extension Mobility service Using Cisco Extension Extension Mobility profile on a phone. Mobility, page 38 Make a call from a cellular 1. Dial your assigned Mobile Voice...

  • Page 27: Ending A Call

    T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 28: Using Hold And Resume

    Using Hold and Resume You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the line display on the phone screen, and the corresponding line button flashes green If another user put a shared line on hold, its associated line button displays (flashing).

  • Page 29: Using Mute

    T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 30: Transferring Calls

    Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call When you transfer a call, your phone uses a new line to initiate the transfer. If you want to... Then... Transfer a call without 1.

  • Page 31: Sending A Call To A Voice Message System

    T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 32: Forwarding All Calls To Another Number

    Forwarding All Calls to Another Number You can use the Call Forward All feature to redirect incoming calls from your phone to another number. If you want to... Then... Set up call forwarding on your Press CFwdALL and enter a target phone number. primary line Note Your phone might have additional line keys assigned to the same...

  • Page 33: Using Do Not Disturb

    T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 34: Making Conference Calls

    When you make a conference call using your Cisco Unified IP Phone 7931G, your phone uses a new line to initiate the conference. Depending on how your system administrator has configured your phone, this might be a line using the same directory number as the initial call or a different one.
  • Page 35 T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 36: Starting Or Joining A Meet-Me Conference Call

    Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start or join a conference by calling the conference number. If you want to... Then... Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator. 2.
  • Page 37 T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 38: Advanced Call Handling

    Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.

  • Page 39: Picking Up A Redirected Call On Your Phone

    T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 40: Storing And Retrieving Parked Calls

    You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a co-worker’s desk or in a conference room). You can park a call by using these methods: •...

  • Page 41: Logging Out Of Hunt Groups

    3. Press Transfer again to finish storing the call. Retrieve a parked call From any Cisco Unified IP Phone in your network, enter the park retrieval from a directed call prefix and dial the directed call park number. Or after entering the park...

  • Page 42: Using A Shared Line

    Privacy, page 34 for exceptions). If you are sharing a line with co-workers using a different model Cisco Unified IP Phone, they might be able to add (or barge) themselves to your active call on the shared line. Your phone does not typically support this feature.

  • Page 43: Using Blf To Determine A Line State

    T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 44: Making And Receiving Secure Calls

    • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. • Non-secure call—At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.

  • Page 45: Prioritizing Critical Calls

    T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 46: Using Cisco Extension Mobility

    – Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.

  • Page 47: Managing Business Calls Using A Single Phone Number

    T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...
  • Page 48 If you want to... Then... Turn on Mobile Connect 1. Dial your assigned Mobile Voice access number. from your cellular phone 2. Enter your cellular phone number (if requested) and PIN. 3. Press 2 to enable Mobile Connect. 4. Choose whether to turn Mobile Connect on for all configured phones or just one: All phones—Enter 2.

  • Page 49: Using A Handset, Headset, And Speakerphone

    T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 50: Obtaining A Headset

    Obtaining a Headset Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see Headset Information, page Using AutoAnswer When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You might use AutoAnswer if you receive a high volume of incoming calls.

  • Page 51: Changing Phone Settings

    Changing Phone Settings Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone, volume, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.

  • Page 52: Customizing The Phone Screen

    Customizing the Phone Screen You can adjust the characteristics of the phone screen. If you want to... Then... Change the phone 1. Choose ) > Settings > User Preferences > Brightness. screen brightness 2. To make adjustments, press the Volume button. 3.

  • Page 53: Using Call Logs And Directories

    T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...
  • Page 54 If you want to... Then... Dial from a call log Choose > Directories > Missed Calls, Placed Calls, or Received (while not on Calls. another call) Highlight a call record. Note If the Details softkey appears, the call is the primary entry of a multiparty call.

  • Page 55: Directory Dialing

    T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 56: Using Personal Directory On Your Phone

    > Directories > Personal Directory (exact name can Directory (for PAB vary). and Fast Dial codes) 2. Enter your Cisco Unified Communications Manager user ID and PIN, then press Submit. Search for a PAB 1. Access Personal Directory, then choose Personal Address Book.
  • Page 57 T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...
  • Page 58 If you want to... Then... Delete a Fast Dial 1. Search for a Fast Dial code. code 2. Highlight the listing you want and press Select. 3. Press Remove. Log out of Personal 1. Choose > Directories > Personal Directory (exact name can Directory vary).

  • Page 59: Accessing Voice Messages

    T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 60: Using The User Options Web Pages

    Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone.

  • Page 61: Configuring Features And Services On The Web

    T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 62: Configuring Fast Dials On The Web

    Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then do this after you log in... Assign a Fast Dial code 1. Create a PAB entry. See Using Your Personal Address Book on the to a PAB entry Web, page...

  • Page 63: Setting Up Speed Dials On The Web

    Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.

  • Page 64: Setting Up Phone Services On The Web

    Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to...

  • Page 65: Controlling User Settings On The Web

    T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 66: Controlling Line Settings On The Web

    Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.
  • Page 67 T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 68: Setting Up Phones And Access Lists For Mobile Connect

    Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.
  • Page 69 T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...
  • Page 70 If you want to... Then do this after you log in... Add a new remote 1. Choose User Options > Mobility Settings > Remote Destinations. destination 2. Select the device from the Name drop-down list box. 3. Click Remote Destinations. 4.

  • Page 71: Understanding Additional Configuration Options

    T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...
  • Page 72 Consider using Cisco Unified Video Contact your system calls Advantage, which enables you to make administrator for additional video calls using your Cisco Unified IP assistance and see the Phone, your personal computer, and Cisco Unified VT Advantage an external video camera.

  • Page 73: Troubleshooting Your Phone

    T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...

  • Page 74: Viewing Phone Administration Data

    Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network Choose ) > Settings > Network Configuration and select the configuration data network configuration item that you want to view.

  • Page 75: Cisco One-Year Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.
  • Page 76 One (1) Year Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.

  • Page 77: Index

    T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...
  • Page 78 Cisco Unified IP Phone troubleshooting 17, 65 web-based services for Fast Dials Cisco Unified Video Advantage configuring from web page Client Matter Code, see CMC using on phone 17, 65 Forced Authorization Code, see FAC conference forwarding calls, options for...
  • Page 79 T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r . n l | www. T e l e c o mH u n t e r . n l Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0...
  • Page 80 placing calls, options for placing calls with 16, 17 pre-dial using prioritizing calls speed dial privacy configuring 30, 55 and shared lines description of labels using using BLF with status data, locating received calls, records of subscriptions, for phone services redial suspicious calls, tracing remote-in-use icon for shared lines...
  • Page 81 D i t d o c u me n t wo r d t u a a n g e b o d e n d o o r T e l e c o mH u n t e r . D é z a k e l i j k e T e l e c o m we b s h o p . T 0 8 8 7 4 6 3 4 4 4 | @ s a l e s @T e l e c o mH u n t e r .
  • Page 82 Cisco Website at www.cisco.com/go/offices. CCVP, the Cisco Logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS,...

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