Page 1: Unified Communications Manager
Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-12457-01...
Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
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Page 5: Table Of Contents
Understanding Security Features for Cisco Unified IP Phones 1-13 Overview of Supported Security Features 1-15 Understanding Security Profiles 1-19 Identifying Encrypted and Authenticated Phone Calls 1-19 Establishing and Identifying Secure Conference Calls 1-20 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 6 Understanding the Phone Startup Process Adding Phones to the Cisco Unified Communications Manager Database 2-11 Adding Phones with Auto-Registration 2-12 Adding Phones with Auto-Registration and TAPS 2-13 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 7 Configuring Settings on the Cisco Unified IP Phone C H A P T E R Configuration Menus on the Cisco Unified IP Phone 7931G Displaying a Configuration Menu Unlocking and Locking Options Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 8 Configuring Softkey Templates 5-21 Setting Up Services 5-22 Adding Users to Cisco Unified Communications Manager 5-23 Managing the Cisco Unified CM User Options Web Pages 5-24 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 viii OL-12457-01...
Page 9 C H A P T E R IP Phone Model Information Screen Status Menu Status Messages Screen Network Statistics Screen 7-13 Firmware Versions Screen 7-15 Call Statistics Screen 7-16 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 10 Registering the Phone with Cisco Unified Communications Manager Symptom: Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets Unexpectedly Verifying Physical Connection Identifying Intermittent Network Outages Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 11 How Users Subscribe to Services and Configure Phone Features How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 12 Technical Specifications A P P E N D I X Physical and Operating Environment Specifications Cable Specifications Network and Access Port Pinouts N D E X Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 13: Preface
Audience Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone 7931G on the network. The tasks described are administration-level tasks and are not intended for end-users of the phones.
Page 14: Organization
Chapter 9, “Troubleshooting and Maintenance” Provides tips for troubleshooting the Cisco Unified IP Phone Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 15: Related Documentation
Cisco Unified Communications Manager System Guide Cisco Unified Communications Manager Security Guide • Cisco Unified Communications Manager Serviceability Administration • Guide Cisco Unified Communications Manager Serviceability System Guide • Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 16: Obtaining Documentation, Obtaining Support, And Security Guidelines
A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 17: Document Conventions
Means reader be careful. In this situation, you might do something that could Caution result in equipment damage or loss of data. Warnings use the following conventions: Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 xvii OL-12457-01...
Page 18 Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 xviii OL-12457-01...
Page 19: Chapter 1 An Overview Of The Cisco Unified Ip Phone
In addition, because Cisco Unified IP Phones are connected to your data network, they offer enhanced IP telephony features, including access to network information and services, and customizeable features and services.
Page 20: Understanding The Cisco Unified Ip Phone 7931G
Understanding the Cisco Unified IP Phone 7931G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7931G. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 21 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7931G Figure 1-1 Cisco Unified IP Phone 7931G Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 22 Line button 24—Displays the Application menu • Line button 23—Activates an optional headset • Line button 22—Displays the Directories menu • Line button 21—Accesses a voice messaging system • Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 23: Accessing Phone Menus And Local Features
When the Cisco Unified IP Phone is registered with Cisco Unified Communications Manager, you access local features by pressing the line buttons that are configured for the features. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 24: What Networking Protocols Are Used
“Modifying Phone Button Templates” section on page 5-20. Be default, while a phone is starting up and before it registers with Cisco Unified Communications Manager, the last softkey on the right becomes the Settings softkey. By pressing this key, you can access the phone configuration menus. In...
Page 25 IP address as the option value. For additional information about DCHP configurations, refer to the “Cisco TFTP” chapter in Cisco Unified Communications Manager System Guide. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 26 Protocol (RTP) transporting real-time data, such as protocol to send and receive interactive voice and video, over data real-time voice traffic from other networks. phones and gateways. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 27 User Datagram Protocol UDP is a connectionless messaging Cisco Unified IP Phones transmit and (UDP) protocol for delivery of data packets. receive RTP streams, which utilize UDP. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 28: What Features Are Supported On The Cisco Unified Ip Phone 7931G
Cisco Unified IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing, speed dialing, conference calling, and voice messaging system access. Cisco Unified IP phones also provide a variety of other features. For an overview of the telephony features that the Cisco Unified IP Phone supports, see the “Telephony Features Available for the...
Page 29: Configuring Telephony Features
Chapter 4, “Configuring Settings on the Cisco Unified IP Phone.” The Cisco Unified IP Phone can interact with other services and devices on your IP network to provide enhanced functionality. For example, you can integrate the Cisco Unified IP Phones with the corporate Lightweight Directory Access Protocol 3 (LDAP3) standard directory to enable users to search for co-workers contact information directly from their IP phones.
Page 30: Configuring Network Parameters Using The Cisco Unified Ip Phone
Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
Page 31: Understanding Security Features For Cisco Unified Ip Phones
“Understanding Security Profiles” section on page 1-19 Identifying phone calls for which security is See the “Identifying Encrypted and Authenticated implemented Phone Calls” section on page 1-19 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 1-13 OL-12457-01...
Page 32 Security Guide, Troubleshooting chapter Deleting the CTL file from the phone See the “Resetting or Restoring the Cisco Unified IP Phone” section on page 9-19 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 1-14 OL-12457-01...
Page 33: Overview Of Supported Security Features
For more information about the CTL, refer to “Configuring the Cisco CTL Client” chapter in the Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 1-15 OL-12457-01...
Page 34 (MIC), which is used for device authentication. The MIC is a permanent unique proof of identity for the phone, and allows Cisco Unified Communications Manager to authenticate the phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 1-16 OL-12457-01...
Page 35 Optional disabling of the web You can prevent access to a phone’s web page, which displays a server functionality for a phone variety of operational statistics for the phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 1-17 OL-12457-01...
Page 36 Establishing and Identifying Secure Conference Calls, page 1-20 • Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-23 • Security Restrictions, page 1-25 • Device Configuration Menu, page 4-15 • Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 1-18 OL-12457-01...
Page 37: Understanding Security Profiles
When a call in progress is being encrypted, the call progress icon to the right of the call duration timer in the phone screen changes to this icon: Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 1-19 OL-12457-01...
Page 38: Establishing And Identifying Secure Conference Calls
See Table 1-4 Table 1-5 information about these interactions. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 1-20 OL-12457-01...
Page 39: Call Security Interactions And Restrictions
At least one Secure conference bridge or authenticated) member is Non-secure conference non-secure Secure (encrypted) Conference All participants are Secure conference bridge encrypted Secure encrypted level conference Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 1-21 OL-12457-01...
Page 40 Conference accepts encrypted and authenticated authenticated calls Secure (encrypted) MeetMe Minimum security Only secure conference bridge available level is non-secure and used Conference accepts all calls Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 1-22 OL-12457-01...
Page 41: Supporting 802.1X Authentication On Cisco Unified Ip Phones
Cisco Discovery Protocol (CDP) to identify each other and to determine parameters such as VLAN allocation and inline power requirements. However, CDP is not used to identify any locally attached PCs. Therefore, Cisco Unified IP Phones provide an EAPOL pass-through mechanism, whereby a PC locally attached to the IP phone may pass through EAPOL messages to the 802.1X...
Page 42: Required Network Components
Disabled—If the switch does not support multiple 802.1X-compliant – devices on the same port, you should disable the PC Port when 802.1X authentication is enabled. See the “Security Configuration Menu” section Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 1-24 OL-12457-01...
Page 43: Security Restrictions
A user can barge into an authenticated call, even if the phone that is used to barge is nonsecure. The authentication icon continues to appear on the authenticated devices in the call, even if the initiator phone does not support security. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 1-25 OL-12457-01...
Page 44: Overview Of Configuring And Installing Cisco Unified Ip Phones
Configuration Overview” chapter in Cisco Unified Communications Manager System Guide. After you have set up the IP telephony system and configured system-wide features in Cisco Unified Communications Manager, you can add IP phones to the system. The following topics provide an overview of procedures for adding...
Page 45: Unified Communications Manager
Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 1-27 OL-12457-01...
Page 46 Phone usage information • that affects phone button template, softkey template, phone features, IP Phone services, or phone applications Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 1-28 OL-12457-01...
Page 47 • MAC address • Device pool • Partition • Calling Search Space • • Button template Product Specific • Configuration Softkey template • (if customized) Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 1-29 OL-12457-01...
Page 48 Users can change Note Unified IP Phone speed-dial settings on Configuration” chapter, their phones by using “Configuring Speed-Dial Cisco Unified Buttons” section. Communications Manager User Options. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 1-30 OL-12457-01...
Page 49 Password (for Cisco Unified • Unified Communications CM User Options web Manager” section on page 5-23. pages) PIN (for use with Extension • Mobility and Personal Directory) Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 1-31 OL-12457-01...
Page 50: Installing Cisco Unified Ip Phones
You (or the phone users) can install the phone at the users’s location. The Cisco Unified IP Phone Installation Guide that ships in the box with each phone provides directions for connecting the phone handset, cables, and other accessories.
Page 51: Checklist For Installing The Cisco Unified Ip Phone 7931G
Table 1-7 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 7931G. The list presents a suggested order to guide you through the phone installation. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.
Page 52 Information to Users Via a phones and how to configure their Cisco Unified IP Phones. Website.” their phone options. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 1-34 OL-12457-01...
Page 53 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate using voice over a data network. To provide this capability, the phones depend upon and interact with several other key Cisco IP Telephony and network components, including Cisco Unified Communications Manager, DNS and DHCP servers, TFTP servers, media resources, Cisco prestandard PoE, and so on.
Page 54: Understanding Interactions With Other Cisco Unified Ip Communications Products
Understanding Interactions with Other Cisco Unified IP Communications Products To function in the IP telephony network, the Cisco Unified IP Phone must be connected to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phone with a Cisco Unified Communications Manager system before sending and receiving calls.
Page 55: C H A P T E R 2 Preparing To Install The Cisco Unified Ip Phone On Your Network
“Understanding Security Features for Cisco Unified IP Phones” section on page 1-13. If the Cisco Unified IP Phone model that you want to configure does not appear Note in the Phone Type drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...
Page 56: Products
You can resolve these issues by isolating the voice traffic onto a separate VLAN. The switch port that the phone is connected to would be configured to have separate VLANs for carrying: Voice traffic to and from the IP phone (auxiliary VLAN, on the Cisco Catalyst • 6000 series, for example) Data traffic to and from the PC connected to the switch through the access •...
Page 57: Power Outage
Make sure that the CatOS or IOS version running on your switch • supports your intended phone deployment. Refer to the documentation for your switch for operating system version information. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 58: Obtaining Additional Information About Power
Cisco Unified Communications Manager that requires the phone to be reset, a change is made to the phone configuration file automatically. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 59 The phone is registering for the first time • If auto registration is not enabled and the phone has not been added to the Cisco Unified Communications Manager Database, the phone registration request will be rejected. In this case, the phone resets and attempts to register repeatedly.
Page 60: Understanding The Phone Startup Process
Cisco Unified Communications Manager System Guide, “Cisco TFTP” chapter. Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phone goes through a standard startup process, as described in Table 2-3. Depending on your network configuration, not all of these process steps may occur on your Cisco Unified IP Phone.
Page 61 It also contains the certificates necessary for Guide, “Configuring the establishing a secure connection between the Cisco CTL Client” phone and Cisco Unified Communications chapter. Manager. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 62: Understanding The Phone Startup Process
Note security is enabled on Cisco Unified Communications Manager. In this case, the phone must be manually added to the Cisco Unified Communications Manager database. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 2-10 OL-12457-01...
Page 63 Adding Phones to the Cisco Unified Communications Manager Database Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP Phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods: Adding Phones with Auto-Registration, page 2-12 •...
Page 64 Move auto-registered phones to new locations and assign them to different • device pools without affecting their directory numbers. Cisco recommends that you use auto-registration to add fewer than 100 phones to Note your network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT).
Page 65: Adding Phones To The Cisco Unified Communications Manager Database
MAC addresses. Use TAPS to update MAC addresses and download pre-defined configurations for phones. Cisco recommends that you use auto-registration and TAPS to add fewer than 100 Note phones to your network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT).
Page 66: Adding Phones With Auto-Registration
Before you can add phones using BAT only (not in conjunction with TAPS), you must obtain the MAC address for each phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 2-14 OL-12457-01...
Page 67: Adding Phones With Auto-Registration And Taps
Unified IP Phone Several of the procedures that are described in this manual require you to determine the MAC address of a Cisco Unified IP Phone. You can determine the MAC address for a phone in any of these ways: If the phone is registered with Cisco Unified Communications Manager, press •...
Page 68: Administration
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 2-16 OL-12457-01...
Page 69 Configuring Security on the Cisco Unified IP Phone, page 3-13 • Before you install a Cisco Unified IP Phone, you must decide how to configure Note the phone in your network. Then you can install the phone and verify its functionality.
Page 70: Chapter 3 Setting Up The Cisco Unified Ip Phone
Cisco Unified Communications Manager Configuration, page 3-2 • Network Requirements For the Cisco Unified IP Phone 7931G to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet these requirements: Working Voice over IP (VoIP) network: •...
Page 71: Understanding The Cisco Unified Ip Phone 7931G Components
Unified Communications Manager” section on page 5-23 for details. Understanding the Cisco Unified IP Phone 7931G Components The Cisco Unified IP Phone 7931G includes these components on the phone or as accessories for the phone: Network and Access Ports, page 3-3 •...
Page 72: Handset
7931G. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.
Page 73: Audio Quality Subjective To The User
This hum can either be heard by the remote party or by both the remote party and the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors.
Page 74: Disabling A Headset
Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7931G Components You can use the headset with all of the features on the Cisco Unified IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path from the headset microphone.
Page 75: Installing The Cisco Unified Ip Phone
Caution with the EMC Directive [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 for a graphical representation of the connections.
Page 76 Handset connection Related Topics • Before You Begin, page 3-2 Securing the Phone with a Cable Lock, page 3-9 • Configuring Startup Network Settings, page 3-13 • Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 77: Securing The Phone With A Cable Lock
Securing the Phone with a Cable Lock Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7931G to a desktop using a laptop cable lock. The lock connects to the security slot on the back of the phone and the cable can be secured to a desktop.
Page 78 Setting Up the Cisco Unified IP Phone Securing the Phone with a Cable Lock Figure 3-2 Connecting a Cable Lock to the Cisco Unified IP Phone 7931G Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 3-10 OL-12457-01...
Page 79: Mounting The Phone To The Wall
Mounting the Phone to the Wall Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall using special brackets that are available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phones.) You can also attach the phone to the will...
Page 80: Verifying The Phone Startup Process
Verifying the Phone Startup Process Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through these steps. These buttons flash on and off in sequence: Mute.
Page 81: Configuring Startup Network Settings
Configuring Startup Network Settings Configuring Startup Network Settings If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network: IP address • IP subnet mask •...
Page 82 LSC option field in the Security Configuration menu so that you can monitor progress. When the procedure completes successfully, the phone will display Installed or Not Installed. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 3-14 OL-12457-01...
Page 83 Menu button, choosing Settings > Model Information, and ensuring that the LSC setting shows Installed. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-13 • Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 3-15 OL-12457-01...
Page 84 Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 3-16 OL-12457-01...
Page 85: Configuring Settings On The Cisco Unified Ip Phone
Network Configuration menu—Provides options for viewing and making a • variety of network settings. For more information, see the “Network Configuration Menu” section on page 4-7. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 86: C H A P T E R 4 Configuring Settings On The Cisco Unified Ip Phone
Overview of Options Configurable from a Phone, page 4-6 • Network Configuration Menu, page 4-7 • Device Configuration Menu, page 4-15 • Security Configuration Menu, page 4-35 • Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 87: Displaying A Configuration Menu
Select softkey. • Use the keypad on the phone to enter the number that corresponds to the menu. To display a submenu, repeat Step Step 3 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 88: Unlocking And Locking Options
The phone will interpret this sequence as **#**, which resets the phone. To lock options after unlocking them, wait at least 10 seconds before you press **# again. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 89: Unlocking And Locking Options
Press the Cancel softkey before pressing the Save softkey to discard any • changes that you have made. The Cisco Unified IP Phone provides several methods that you can use to reset or Note restore option settings, if necessary. For more information, see the “Resetting or...
Page 90: Overview Of Options Configurable From A Phone
TFTP server. You Alternate TFTP can also assign an alternative TFTP server to use TFTP Server 2 instead of the one assigned by DHCP. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 91: Network Configuration Menu
Yes, or No softkeys for changing network configuration options appear only if options are unlocked. For information about the keys you can use to edit options, see the “Editing Values” section on page 4-5. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 92: Network Configuration Menu
Scroll to the Domain Name option, press the Edit softkey, and then enter a new domain name. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 93 Scroll to the Subnet Mask option, press the Edit softkey, and then enter a new subnet mask. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 94 For information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see the “Security Configuration Menu” section on page 4-35. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-10 OL-12457-01...
Page 95 IP address. Press the Validate softkey. Repeat Steps 3 and 4 as needed to assign backup routers. Press the Save softkey. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-11 OL-12457-01...
Page 96 Edit softkey, and ignored otherwise. then enter a new Admin VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-12 OL-12457-01...
Page 97 Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the No softkey otherwise. Press the Save softkey. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-13 OL-12457-01...
Page 98 If you change the setting of this option, you must change the SW Port Configuration option to the same setting. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-14 OL-12457-01...
Page 99: Device Configuration Menu
Locale Configuration Menu, page 4-19 • UI Configuration Menu, page 4-20 • Media Configuration Menu, page 4-22 • Power Save Configuration Menu, page 4-26 • Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-15 OL-12457-01...
Page 100: Device Configuration Menu
No current connection to this Cisco Unified Communications Manager server An option may also display one of more of the designations or icons shown in Table 4-4: Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-16 OL-12457-01...
Page 101: Http Configuration Menu
The HTTP Configuration menu displays the URLs of servers from which the phone obtains a variety of information. This menu also displays information about the idle display on the phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-17 OL-12457-01...
Page 102: Option Description
Idle URL Timer option to display a stock quote or a calendar on the phone screen when the phone has not been used for 5 minutes. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-18 OL-12457-01...
Page 103: Locale Configuration Menu
Network Locale Version of the network locale loaded on Display only—Cannot configure. Version the phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-19 OL-12457-01...
Page 104: Ui Configuration Menu
Settings include: Lower—Focus priority given to incoming calls. Higher—Focus priority given to reverting calls. Even—Focus priority given to the first call. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-20 OL-12457-01...
Page 105: Ui Configuration Menu
Range: 5 to 30; 0 represents an infinite timer. Default: 5 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-21 OL-12457-01...
Page 106: Media Configuration Menu
To Change Speaker Indicates whether the speakerphone is From Cisco Unified Communications Enabled enabled on the phone. Manager Administration, choose Device > Phone > Phone Configuration. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-22 OL-12457-01...
Page 107: Media Configuration Menu
(called interval)—are defined on a per-Network Locale basis in the xml file that defines tones. This xml file is usually named tones.xml or g3-tones.xml. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-23 OL-12457-01...
Page 108 Range: 0 percent to 100 percent. (0 percent is –66 dBM and 100 percent is –3 dBM.) Default: 84 percent (–10dBM) See also: Recording Tone in this table. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-24 OL-12457-01...
Page 109 > Phone > Phone Configuration. Note Note If you allowed this option to be user controllable (in the Wideband Headset UI Control option), the user-configured value takes precedence. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-25 OL-12457-01...
Page 110: Power Save Configuration Menu
For detailed information about configuring these settings, see the “Automatically Disabling the Cisco Unified IP Phone Backlight” section on page 6-7. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-26 OL-12457-01...
Page 111: Table
Manager Administration, choose Device received. > Phone > Phone Configuration. Ethernet Configuration Menu The Ethernet Configuration menu includes the options described in Table 4-10 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-27 OL-12457-01...
Page 112: Security Configuration Menu
The Security Configuration menu that you access from the Device Configuration menu displays settings that relate to security for phone. Table 4-11 describes the options on the Security Configuration menu. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-28 OL-12457-01...
Page 113: Security Configuration Menu
Yes (enabled) if an application that requires monitoring of the phone traffic is running on the PC. These applications include monitoring and recording applications and network monitoring software. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-29 OL-12457-01...
Page 114: Qos Configuration Menu
> Enterprise Parameters. Network Configuration Menu The Network Configuration menu displays device-specific network configuration settings on the phone Table 4-13 describes the options in this menu. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-30 OL-12457-01...
Page 115: Network Configuration Menu
The Load Server option does not provide management of the process and of the files, such as file transfer, compression, deletion, and so on. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-31 OL-12457-01...
Page 116 CDP on the PC port prevents CVTA from working. Note The current PC and switch port CDP values are shown on the Settings menu. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-32 OL-12457-01...
Page 117 The current PC and switch port Note CDP values are shown on the Settings menu. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-33 OL-12457-01...
Page 118 TCP connections. This menu option indicates whether the phone supports peer to peer image distribution. Settings include: Enabled • Disabled—default • Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-34 OL-12457-01...
Page 119 Security Mode Displays the security mode that is set for From Cisco Unified Communications the phone. Manager Administration, choose Device > Phone > Phone Configuration. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-35 OL-12457-01...
Page 120: Ctl File Screen
Authentication authentication for this phone. Status” section on page 4-39. 802.1X Displays real-time status progress of the Display only—Cannot configure. Authentication 802.1X authentication transaction. Status Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-36 OL-12457-01...
Page 121: Ctl File Screen
TFTP Server 1 option or to the TFTP Server 2 option on the Network Configuration menu. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-37 OL-12457-01...
Page 122: Trust List Menu
“Configuring the icon if a certificate is installed for Cisco CTL Client” section in Cisco this server. Unified Communications Manager Security Guide. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-38 OL-12457-01...
Page 123: Trust List Menu
802.1X Authentication or 802.1X Authentication Status. For instructions about how to access the Security Configuration menu and its submenus, see the “Displaying a Configuration Menu” section on page 4-3. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-39 OL-12457-01...
Page 124 Realm—Indicates the user network Display only—Cannot configure. domain, always set as Network Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-40 OL-12457-01...
Page 125 Authenticating—Authentication in • progress Authenticated—Authentication • successful or implicit authentication due to timeouts Held—Authentication failed, • waiting before next attempt (approximately 60 seconds) Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-41 OL-12457-01...
Page 126 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 4-42 OL-12457-01...
Page 127 Modifying Phone Button Templates, page 5-20 • Configuring Softkey Templates, page 5-21 • Setting Up Services, page 5-22 • • Adding Users to Cisco Unified Communications Manager, page 5-23 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 128: C H A P T E R 5 Configuring Features, Templates, Services, And Users
For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7931G for Cisco Unified Communications Manager 6.0. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A–Z.
Page 129 Manager Administration Guide, “Pickup Group Configuration” chapter. Cisco Unified Communications • Manager System Guide, “Call Pickup and Group Call Pickup” chapter. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 130 For more information, refer to Cisco Field (BLF) directory number (DN) that is associated Unified Communications Manager speed dial with a speed-dial button. Features and Services Guide, “Presence” chapter. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 131 “Cisco Unified IP Phone original dialed number. Configuration” chapter. Cisco Unified Communications • Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 132 (beep tone) during a call when it is being Features and Services Guide, recorded. “Monitoring and Recording” chapter. The intercom feature is disabled Note when a call is being monitored or recorded. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 133 Cisco Unified Communications • party becomes available. Manager System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified Communications • Manager Features and Services Guide, “Cisco Call Back” chapter. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 134 For complete information, see the Cisco Unified Communications Manager System Guide, “Conference Bridges” chapter. It is recommended that you Note inform your about whether these features are activated. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 135 Common Phone Profile page and the Phone configuration page (Phone page value takes precedence). Include DND In BLF Status—Enables • DND status to override busy/idle state. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 136 Manager System Guide, “Forced Authorization Codes (FAC)” chapter. • Cisco Unified Communications Manager Features and Services Guide, “Client Matter Codes and Forced Authorization Codes” chapter. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 5-10 OL-12457-01...
Page 137 You can configure call focus priority to favor incoming or reverting calls. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 5-11 OL-12457-01...
Page 138 “Intercom chapter” Directly dial a specific intercom • extension. Initiate an intercom call and then prompt • the user to enter a valid intercom number. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 5-12 OL-12457-01...
Page 139 Manager Administration Guide, “Message Waiting Configuration” chapter. Cisco Unified Communications • Manager System Guide, “Voice Mail Connectivity to Cisco Unified Communications Manager” chapter. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 5-13 OL-12457-01...
Page 140 For more information refer to Cisco transfer and then go onhook to complete a call Unified Communications Manager transfer. System Guide, “Cisco Unified IP Phones” chapter. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 5-14 OL-12457-01...
Page 141 “Configuring Model-Specific Features” section on page 5-25. Redial Allows users to call the most recently dialed Requires no configuration. phone number by pressing the Redial button. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 5-15 OL-12457-01...
Page 142 Configuration” chapter. users can subscribe. Cisco Unified Communications • Manager System Guide, “Cisco Unified IP Phone Services” chapter. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 5-16 OL-12457-01...
Page 143 Manager System Guide, “Time-of-Day Routing” chapter. Transfer Allows users to redirect connected calls from Requires no configuration. their phones to another number by pressing the Transfer button. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 5-17 OL-12457-01...
Page 144: Configuring Corporate And Personal Directories
Unified Communications Manager” chapter. Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Phone 7931G gives users access to several directories. By default, this button is line button 22 (the second-from-top line button on the left).
Page 145: Configuring Corporate Directories
Cisco Unified Communications Manager with supported directory server applications. After the LDAP directory configuration completes, users can use the Corporate Directory service on your Cisco Unified IP Phone to look up users in the corporate directory. Configuring Personal Directory...
Page 146: Modifying Phone Button Templates
PABs with Microsoft Outlook. To configure Personal Directory from a web browsers, users must access their Cisco Unified CM User Options web pages. You must provide users with a URL and login information. To synchronize with Microsoft Outlook, users must install the TABSynch utility, provided by you.
Page 147: Configuring Softkey Templates
To configure softkey templates, select Device > Device Settings > Softkey Template from Cisco Unified Communications Manager Administration. To assign a softkey template to a phone, use the Softkey Template field in the Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 5-21 OL-12457-01...
Page 148: Setting Up Services
Cisco Unified Communications Manager System Guide for more information. Setting Up Services The Services menu on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone Services. If the phone is registered with Cisco Unified Communications Manager, access this menu by pressing the Application Menu button, then choosing Services from the list of applications.
Page 149: Adding Users To Cisco Unified Communications Manager
To add users in batches, use the Bulk Administration Tool. This method also enables you to set an identical default password for all users. Refer to Cisco Unified Communications Manager Bulk Administration Guide for details. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 5-23 OL-12457-01...
Page 150: Managing The Cisco Unified Cm User Options Web Pages
Giving Users Access to the Cisco Unified CM User Options Web Pages Before a user can access the Cisco Unified CM User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group. To do so, choose User Management >...
Page 151: Configuring Model-Specific Features
False—Option does not appear on the User Options web pages. Configuring Model-Specific Features The Cisco Unified IP Phone 7931G supports unique call handling features that are ideal for certain situations, such as in a retail environment. To configure these features, you must understand these specific phone characteristics: Support for one call per line •...
Page 152: Setting Up A Typical Phone
Some call features (conference and transfer) must be able to initiate a new call state to create a conference or complete a transfer. Because the Cisco Unified IP Phone 7931G does not support multiple calls per line, you must configure a model-specific phone setting in the Phone Configuration page in Cisco Unified Communications Manager Administration.
Page 153: Assigning The Same Directory Number To Multiple Lines
Guide. Assigning the Same Directory Number to Multiple Lines Although the Cisco Unified IP Phone 7931G does not support multiple calls per line, you can assign the same directory number to multiple lines. To do so, you must create multiple partitions (at least as many as the number of lines to share the directory number) and then add the directory number to each partition.
Page 154: Supporting Cti Applications
Configuring Features, Templates, Services, and Users Configuring Model-Specific Features Because the Cisco Unified IP Phone 7931G does not support multiple calls on a single line, users cannot use these features on the Cisco Unified IP Phone 7931G, and the end-user documentation does not include information about them. In some cases, the softkeys for these features might appear on the phone display even if they are not functional.
Page 155 Call feature buttons—In addition to the standard softkeys for redial, transfer, • and hold, the Cisco Unified IP Phone 7931G also has physical buttons for these features. These buttons function the same as the softkeys on other Cisco Unified IP Phones.
Page 156 Chapter 5 Configuring Features, Templates, Services, and Users Configuring Model-Specific Features Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 5-30 OL-12457-01...
Page 157: Customizing And Modifying Configuration Files
(for example, custom ring tones, call back tones, phone backgrounds) to the TFTP directory. You can modify files and add customized files to the TFTP directory in Cisco IPT Platform Administration, from the TFTP Server File Upload page. Refer to Cisco IP Telephony Platform Administration Guide for information about how to upload files to the TFTP folder on a Cisco Unified Communications Manager server.
Page 158: Ringlist.xml File Format Requirements
– Creating Custom Phone Rings The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco Unified Communications Manager also provides a default set of additional phone ring sounds that are implemented in software as pulse code modulation (PCM) files.
Page 159 PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
Page 160: Pcm File Requirements For Custom Ring Types
Custom Ring Types” section on page 6-4. Step 2 Upload the new PCM files that you created to the Cisco TFTP server for each Cisco Unified Communications Manager in your cluster. For more information, see the “Software Upgrades” chapter in Cisco IP Telephony Platform Administration Guide.
Page 161: Configuring Wideband Codec
If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7931G) and if the far endpoint supports G.722, the call connects using the G.722 codec in place of G.711.
Page 162: Configuring The Idle Display
Specifying the length of time that the phone is not used before the idle display • XML service is invoked: For a single phone—Idle Timer field on the Cisco Unified – Communications Manager Phone Configuration page Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 163: Automatically Disabling The Cisco Unified Ip Phone Backlight
Cisco Unified Communications Manager Administration in the Product Specific Configuration page. (You access this page by choosing Device > Phone from Cisco Unified Communications Manager Administration.) Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 164 7:00 a.m., (0700), enter 7:00. To turn the backlight on at 2:00 p.m. (1400), enter 14:00. If this field is blank, the backlight automatically turns on at 0:00. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 165 For example, to turn the backlight off when the phone is idle for 1 hour and 30 minutes after an end-user turns the backlight on, enter 1:30. The default value is 0:30. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 166 Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Backlight Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 6-10 OL-12457-01...
Page 167: Ip Phone
For more information about troubleshooting the Cisco Unified IP Phone 7931G, Chapter 9, “Troubleshooting and Maintenance.” This chapter includes these topics: Model Information Screen, page 7-2 • Status Menu, page 7-3 • Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 168: Model Information Screen
Guide. displays No. (If security is configured for the phone, the CTL file installs automatically when the phone reboots or resets. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 169: Status Menu
“Firmware Versions Screen” section on page 7-15. Call Statistics—Displays counters and statistics for the current call. For more • information, see the “Call Statistics Screen” section on page 7-16. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 170: Status Messages Screen
This softkey appears only when the phone is not registered. To remove current status messages, press the Clear softkey. To exit the Status Messages screen, press the Exit softkey. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 171 TFTP server. CFG TFTP Size Error The configuration file is too Power cycle the phone. large for file system on the phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 172 Settings > Security Configuration > 802.1X Authentication option on the phone. For more information, see the “802.1X Authentication and Status” section on page 4-39. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 173 IP address. See the “Network Configuration Menu” section on page 4-7 section for details. If you are using DHCP, check the DHCP • server configuration. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 174 The shared secret configured in the phone • and the authentication server do not match • Phone has not been configured in the authentication server Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 175 Phone load type is compatible. For • example, you cannot place a DEV load configuration file on a REL-signed phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 176 CTL file phone. does not exist on the TFTP server. For more information, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 7-10 OL-12457-01...
Page 177 TFTP server. TFTP Error The phone does not recognize Contact the Cisco TAC. an error code provided by the TFTP server. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 7-11 OL-12457-01...
Page 178 Supplicant attempted 802.1X Authentication typically times out if 802.1X transaction but timed out to authentication is not configured on the switch. due the absence of an authenticator. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 7-12 OL-12457-01...
Page 179: Network Statistics Screen
Number of packets received by the phone Tx Frames Number of packets sent by the phone Rx Broadcasts Number of broadcast packets received by the phone Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 7-13 OL-12457-01...
Page 180 Phone is bound to the DHCP server, DHCP parameters are acceptable, and the phone has received a DHCPACK message. CDP INIT Phone is attempting to initialize CDP. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 7-14 OL-12457-01...
Page 181: Firmware Versions Screen
Identifies the operating system running on the phone Boot Load ID Identifies the factory-installed load running on the phone DSP Load ID Identifies the digital signal processor (DSP) software version used Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 7-15 OL-12457-01...
Page 182: Call Statistics Screen
Settings softkey and then choose Status > Call Statistics. This softkey appears only when the phone is not registered. The Call Statistics screen displays the items that are shown in Table 7-5. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 7-16 OL-12457-01...
Page 183 The value displays as 0 if the connection was set to send-only mode. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 7-17 OL-12457-01...
Page 184 3-second interval of active speech. If using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 7-18 OL-12457-01...
Page 185 RTCP receiver report blocks are received. 1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 7-19 OL-12457-01...
Page 186 Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 7-20 OL-12457-01...
Page 187 C H A P T E R Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...
Page 188: C H A P T E R 8 Monitoring The Cisco Unified Ip Phone Remotely
“Disabling and Enabling Web Page Access” section on page 8-4 for more information. Procedure Obtain the IP address of the Cisco Unified IP Phone using one of these methods: Step 1 Search for the phone in Cisco Unified Communications Manager •...
Page 189: Accessing The Web Page For A Phone
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone The web page for a Cisco Unified IP Phone 7931G includes these hyperlinks: Device Information—Displays device settings and related information for • the phone. For more information, see the “Device Information”...
Page 190: Disabling And Enabling Web Page Access
If you do so, you will prevent access to the web pages that are described in this chapter and to the phone’s Cisco Unified CM User Options web pages. To disable access to the web pages for a phone, follow these steps from Cisco Unified Communications Manager Administration: Choose Device >...
Page 191: Device Information
Serial Number—Displays the phone’s unique • serial number Time Time obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 192: Network Configuration
Date obtained from the Date/Time Group in Cisco Unified Communications Manager to which the phone belongs 1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does not provide this information. Network Configuration The Network Configuration area on a phone’s web page displays network...
Page 193: Network Configuration
Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. Admin. VLAN ID Auxiliary VLAN in which the phone is a member. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 194 Cisco Unified Communications Manager. Information URL URL of the help text that appears on the phone. Directories URL URL of the server from which the phone obtains directory information. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 195 HTTP client. Authentication URL URL that the phone uses to validate requests made to the phone web server. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 196 Identifies a set of detailed information to support the phone in a specific location, including definitions of the tones and cadences used by the phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 8-10 OL-12457-01...
Page 197 PC VLAN VLAN used to identify and remove 802.1P/Q tags from packets sent to the PC. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 8-11 OL-12457-01...
Page 198: Network Statistics
Total number of multicast packets received by the phone Rx unicast Total number of unicast packets received by the phone RxPacketNoDes Total number of shed packets caused by no DMA descriptor Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 8-12 OL-12457-01...
Page 199: Network Statistics
512 and 1023 bytes in size Rx size1024to1518 Total number of packets received, including bad packets, that are between 1024 and 1518 bytes in size Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 8-13 OL-12457-01...
Page 200: Device Logs
Console Logs—Includes hyperlinks to individual log files. The console log • files include debug and error messages received on the phone. Core Dumps—Includes hyperlinks to individual dump files. • Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 8-14 OL-12457-01...
Page 201: Streaming Statistics
TAC if you require assistance with troubleshooting. Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to five devices simultaneously. A phone streams information when it is on a a call or running a service that sends or receives audio or data.
Page 202: Streaming Statistics
Includes packets received from different sources if this is a multicast call. The value displays as 0 if the connection was set to send-only mode. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 8-16 OL-12457-01...
Page 203 Latency Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 8-17 OL-12457-01...
Page 204 Last time at which an RTCP Receiver Report was received. Received 1. When the RTP Control Protocol is disabled, no data generates for this field and it displays as 0. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 8-18 OL-12457-01...
Page 205: Troubleshooting And Maintenance
Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified Unified IP Phone 7931G or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, refer to the Using the 79xx Status Information For Troubleshooting tech note.
Page 206: C H A P T E R 9 Troubleshooting And Maintenance
Troubleshooting and Maintenance Resolving Startup Problems Resolving Startup Problems After installing a Cisco Unified IP Phone into your network and adding it to Cisco Unified Communications Manager, the phone should start up as described in the “Verifying the Phone Startup Process” section on page 3-12.
Page 207: Symptom: The Cisco Unified Ip Phone Does Not Register With Cisco Unified Communications Manager
“Performing a Factory Reset” section on page 9-20. If after attempting these solutions, the screen on the Cisco Unified IP Phone does not display any characters after at least five minutes, contact a Cisco technical support representative for additional assistance.
Page 208: Identifying Error Messages
You can also enable the phone to use an alternate TFTP server. Such a setting is particularly useful if the phone was recently moved from one location to another. See the “Network Configuration Menu” section on page 4-7 for instructions. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 209: Verifying Ip Addressing And Routing
4-3.”) You should also verify that there is a CNAME entry in the DNS server for the TFTP server and for the Cisco Unified Communications Manager system. You must also ensure that DNS is configured to do reverse look-ups. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 210: Verifying Cisco Unified Communications Manager Settings
Troubleshooting and Maintenance Resolving Startup Problems Verifying Cisco Unified Communications Manager Settings On the Cisco Unified IP Phone, look at the CallManager 1–5 on the Settings > Network Configuration Menu on the phone. (For information about displaying this menu, see the “Network Configuration Menu”...
Page 211: Creating A New Configuration File
Cisco Unified Communications Manager database. You can use the Route Plan Report to view and delete unassigned reference numbers. Refer to Cisco Unified Communications Manager Administration Guide for more information. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 212: Registering The Phone With Cisco Unified Communications Manager
Make sure that the network or VLAN to which the phone is connected has access to the DHCP server, and make sure that the switch port is enabled. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 213: Cisco Unified Ip Phone Resets Unexpectedly
• Verifying Physical Connection Verify that the Ethernet connection to which the Cisco Unified IP Phone is connected is up. For example, check if the particular port or switch to which the phone is connected is down and that the switch is not rebooting. Also make sure that there are no cable breaks.
Page 214: Understanding How The Cisco Unified Ip Phone Interacts With The Vlan
Verify that the DHCP server has been set up properly. Verify the DHCP lease duration. Cisco recommends that you set it to 8 days. Cisco Unified IP Phones send messages with request type 151 to renew their DHCP address leases.
Page 215: Verifying That The Phones Have Not Been Intentionally Reset
Cisco Unified Communications Manager, you should verify that no one else has intentionally reset the phones. You can check whether a Cisco Unified IP Phone received a command from Cisco Unified Communications Manager to reset by looking at the Network Statistics screen.
Page 216: Checking Power Connection
IP address and not by its DNS name. From Cisco Unified Communications Manager, choose Device > Phone and Step 5 verify that you have assigned the correct MAC address to this Cisco Unified IP Phone. For information about determining a MAC address, see the “Determining the MAC Address of a Cisco Unified IP Phone”...
Page 217 If the shared secret is not configured, enter it – and ensure that it matches the one on the authentication server. 802.1X Not Enabled Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 9-13 OL-12457-01...
Page 218: General Troubleshooting Tips
(see the “802.1X Authentication and Status” section on page 4-39). General Troubleshooting Tips Table 9-2 provides general troubleshooting information for the Cisco Unified IP Phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 9-14 OL-12457-01...
Page 219 You must unlock the network configuration options before you can configure them. See the “Unlocking and Locking Options” section on page 4-4 details. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 9-15 OL-12457-01...
Page 220 See the “Call Statistics Screen” section on page 7-16 information about displaying these statistics. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 9-16 OL-12457-01...
Page 221 These log messages are different than the log messages Note that are sent to the phone log. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 9-17 OL-12457-01...
Page 222 Cisco Unified Communications Manager configuration. Enable audio server debug and capture logs from both • phones. If needed, enable Java debug. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 9-18 OL-12457-01...
Page 223: Resetting Or Restoring The Cisco Unified Ip Phone
Performing a Factory Reset, page 9-20 • Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
Page 224: Performing A Factory Reset
Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: CTL file—Erased •...
Page 225: Using The Quality Report Tool
Using the Quality Report Tool The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey.
Page 226 “Phone Features” section in the “Cisco Unified IP Phone” chapter in Cisco Unified Communications Manager System Guide. You can access voice quality metrics from the Cisco Unified IP Phone by using the Call Statistics screen (see the “Call Statistics Screen” section on page...
Page 227: Using Voice Quality Metrics
30 seconds. Conceal Ratio changes should indicate greater than 3 percent frame loss. MOS LQK scores can vary based on the codec that the Cisco Unified IP Phone uses. The following codecs provide these maximum MOS LQK scores under normal conditions with zero frame loss: G.711 codec gives 4.5 score...
Page 228: Troubleshooting Tips
Acoustic problems coming from a speakerphone, handsfree cellular phone or wireless headset. Check packet transmit (TxCnt) and packet receive (RxCnt) counters to verify that voice packets are flowing. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 9-24 OL-12457-01...
Page 229: Where To Go For More Troubleshooting Information
Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP Phone, use a soft, dry cloth to wipe the phone and the screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
Page 230 Chapter 9 Troubleshooting and Maintenance Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 9-26 OL-12457-01...
Page 231 Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.
Page 232: Appendix A Providing Information To User Via A Website
How Users Obtain Support for the Cisco Unified IP Phone To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services, and voice messaging system options), users must receive information from you or from your network team or be able to contact you for assistance.
Page 233: How Users Get Copies Of Cisco Unified Ip Phone Manuals
Documentation is also available on the CD-ROM titled Cisco Unified Communications Manager Design, Installation, and Operation Guides, which is distributed with Cisco Unified Communications Manager releases. For a list of available documentation, go to the Cisco Unified IP Phone website at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_ series_home.html...
Page 234: How Users Access A Voice Messaging System
An overview the tasks that users can accomplish using the web page. • You can also refer users to Cisco Unified IP Phone 7931G Guide, which is available at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_ series_home.html...
Page 235: How Users Configure Personal Directory Entries
(MWI) method. How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone. To configure personal directory, users must have access to the following: Cisco Unified CM User Options web pages—Make sure that users know how •...
Page 236 To configure user information, click the Password button. Step 2 The Cisco Unified IP Phone User window appears. Enter the Cisco Unified IP Phone user name and password and click OK. Step 3 To configure synchronization rules, click the Rules Options button.
Page 237 Choose the entry that you want to include in your Personal Address Book and click OK. When synchronization completes, click Exit to close the Cisco Unified IP Phone Address Book Synchronizer. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 238 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 239: Adding Language Overlays To Phone Buttons
Adding Language Overlays to Phone Buttons To support the needs of international users, the button labels on the Cisco Unified IP Phones exhibit icons rather than text to indicate the purposes of the buttons. You can purchase language-specific text overlays to add to a phone.
Page 240: A P P E N D I X B Supporting International Users
Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English, you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster.
Page 241: Technical Specifications
14° to 140°F (–10° to 60°C) Height 8.0 in. (20.3 cm) Width 9.0 in. (22.9 cm) Depth 7.0 in. (17.8 cm) Weight 3.0 lb (1.36 kg) Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 242: Appendix C Technical Specification
In this table, “BI” stands for bidirectional, and DA, DB, DC and DD stand for “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 243: Network And Access Port Pinouts
“Data A”, “Data B”, “Data C” and “Data D”, respectively. Table C-3 Access Port Connector Pinouts Pin Number Function BI_DB+ BI_DB- BI_DA+ BI_DD+ 5BI_DD- 6BI_DA- 7BI_DC+ BI_DC- Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 244 Appendix C Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01...
Page 245 Cisco Unified IP Phones using Device Authentication 4-40 auto-registration 2-12 EAP-MD5 4-40 Cisco Unified IP Phones using auto-registration with TAPS 2-13 Device ID 4-40 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 IN-1 OL-12457-01...
Page 246 CallManager 1-5 4-16 backlight, turning on and off automatically Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 IN-2 OL-12457-01...
Page 247 5-19 verifying settings web page Cisco Unified Communications Manager Administration cleaning the Cisco Unified IP Phone 9-25 adding telephony features using Clear softkey 7-4, 7-13 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 IN-3 OL-12457-01...
Page 248 4-15 to AC adapter Device Information web page 8-3, 8-4 to a computer DHCP to the network description Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 IN-4 OL-12457-01...
Page 249 See DHCP figure cable connections cable lock connection 3-10 Cisco Unified IP Phone features EAP-MD5 4-40 file authentication 1-16 editing, configuration values file format for RingList.xml Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 IN-5 OL-12457-01...
Page 250 4-19 Headset Enabled 4-23 viewing settings headset port XML service 4-18, 6-6 hold 5-11 Idle URL 4-18 hold reversion 5-11 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 IN-6 OL-12457-01...
Page 251 Recording Tone Duration 4-25 Network Locale Recording Tone Local Volume 4-19 4-24 Network Locale Version Recording Tone Remote Volume 4-19 4-24 User Locale Speaker Enabled 4-19 4-22 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 IN-7 OL-12457-01...
Page 252 Admin. VLAN ID 4-12 802.1X Alternate TFTP 4-13 BootP BOOTP Server CDP on PC port 4-32 CPPDP CDP on switch port 4-33 DHCP Default Router 1-5 4-11 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 IN-8 OL-12457-01...
Page 253 5-14 Backlight On Time 4-27 Operational VLAN ID 4-12 Backlight On When Incoming Call 4-27 other group pickup 5-15 Days Backlight Not Active 4-27 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 IN-9 OL-12457-01...
Page 254 CAPF (Certificate Authority Proxy Recording Tone Duration 4-25 Function) 1-17, 3-14 Recording Tone Local Volume 4-24 configuring on phone 3-13 Recording Tone Remote Volume 4-24 device authentication 1-16 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 IN-10 OL-12457-01...
Page 255 IP address configuring for users requesting configuration file 5-22 2-10 description requesting CTL file 5-16 subscribing to understanding 5-22 Services URL verifying 4-18 3-12 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 IN-11 OL-12457-01...
Page 256 Immediate Divert enhanced feature 5-12 telephony features intercom 5-12 abbreviated dialing log out of hunt group 5-13 Audible message waiting indicator malicious caller identification auto answer (MCID) 5-13 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 IN-12 OL-12457-01...
Page 257 UI Configuration menu 4-20 time, displayed on phone options Time-of-Day Routing 5-17 Auto Call Select 4-21 Auto Line Select 4-20 transfer 5-17 BLF for Call Lists 4-20 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 IN-13 OL-12457-01...
Page 258 Stream 0 8-15 configuring 4-12 Stream 1 8-3, 8-15 configuring for voice networks Stream 2 8-3, 8-15 native, for data traffic Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 IN-14 OL-12457-01...
Page 259 Index Stream 3 8-3, 8-15 wideband codec, configuring Wideband Headset 4-25 Wideband Headset UI Control 4-22 XmlDefault.cnf.xml Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 IN-15 OL-12457-01...
Page 260 Index Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 IN-16 OL-12457-01...

Cisco 7931G - Unified IP Phone VoIP Administration Manual

Table of Contents

Chapter 1 An Overview of the Cisco Unified IP Phone

CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Setting up the Cisco Unified IP Phone

Chapter 3 Setting up the Cisco Unified IP Phone

CHAPTER 4 Configuring Settings on the Cisco Unified Ip Phone

Device Configuration Menu

CHAPTER 5 Configuring Features, Templates, Services, and Users

CHAPTER 6 Customizing the Cisco Unified IP Phone

CHAPTER 7 Viewing Model Information, Status, and Statistics on the Cisco Unified

CHAPTER 8 Monitoring the Cisco Unified IP Phone Remotely

CHAPTER 9 Troubleshooting and Maintenance

Providing Information to Users Via a Website

Appendix A Providing Information to User Via a Website

APPENDIX A Providing Information to Users Via a Website

APPENDIX B Supporting International Users

Appendix C Technical Specification

Quick Links

Chapters

Troubleshooting

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Summary of Contents for Cisco 7931G - Unified IP Phone VoIP