Ford EXPLORER 2015 Owner's Manual page 551

550 MyFord Touch® (If Equipped)
Issue
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.
2015 Explorer (exp)
Owners Guide gf, 2nd Printing, September 2014
USA (fus)
Voice command issues
Possible
cause(s)
• You may be • Review the phone voice
using the wrong commands at the beginning of
voice commands, the phone section.
• Make sure you are saying the
OR
• You may not be
contacts exactly as listed. For
saying the name example, if a contact is saved as
exactly as it is Joe Wilson, say "Call Joe
saved, OR Wilson".
• Contacts in • The system works better if
your phonebook you list full names, such as "Joe
may be very short Wilson" rather than "Joe".
• Do not use special characters
and similar, or
they may contain such as 123 or ICE, as the
special system does not recognize them.
• If contacts are saved in CAPS,
characters, OR
• Your
you have to spell them. JAKE
phonebook requires you to say, "Call
contacts may be J-A-K-E".
saved in CAPS.
Possible solution(s)