Ford EXPLORER 2015 Owner's Manual page 546

MyFord Touch® (If Equipped)
TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, see
the tables below.
Use the website at any time to check your phone's compatibility, register
your account and set preferences as well as access a customer
representative via an online chat (during certain hours). Visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for
more information.
Issue
There is The audio control
excessive settings on your
background noise phone may be
during a phone affecting SYNC
call. performance.
During a call, I Possible phone
can hear the malfunction.
other person but
they cannot hear
me.
• This is a
SYNC is not able
to download my phone-dependent
phonebook. feature, OR
• Possible phone
malfunction.
2015 Explorer (exp)
Owners Guide gf, 2nd Printing, September 2014
USA (fus)
Phone issues
Possible Possible solution(s)
cause(s)
Review your phone's user guide
regarding audio adjustments.
Try turning off the device,
resetting the device, removing
the device's battery, then trying
again.
• Go to the website to review
your phone's compatibility.
• Try turning off the device,
resetting the device or removing
the device's battery, then trying
again.
• Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
• Use the SYNCmyphone
feature available on the website.
545