Ford EXPLORER 2015 Owner's Manual page 457

456
TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, see
the tables below.
Use the website at any time to check your phone's compatibility, register
your account and set preferences as well as access a customer
representative via an online chat (during certain hours). Visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for
more information.
Issue
There is
excessive
background noise
during a phone
call.
During a call, I
can hear the
other person but
they cannot hear
me.
SYNC is not able
to download my
phonebook.
2015 Explorer (exp)
Owners Guide gf, 2nd Printing, September 2014
USA (fus)
SYNC®
Phone issues
Possible
cause(s)
The audio control Review your phone's user guide
settings on your regarding audio adjustments.
phone may be
affecting SYNC
performance.
Possible phone Try turning off the device,
malfunction. resetting the device, removing
the device's battery, then trying
again.
• This is a • Go to the website to review
phone-dependent your phone's compatibility.
• Try turning off the device,
feature, OR
• Possible phone
resetting the device or removing
malfunction. the device's battery, then trying
again.
• Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
• Use the SYNCmyphone
feature available on the website.
Possible solution(s)