Troubleshooting - AT&T EL52103 User Manual

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below.
For customer service, or to purchase accessories or replacement parts, visit
www.telephones.att.com
our website at
1 (866) 288-4268
In Canada, dial
my telephone doesn't work at all.
• Make sure the power cord is securely plugged in.
• Make sure that the battery connector is securely plugged into the
cordless handset.
• Make sure the telephone line cord is securely and firmly plugged into the
telephone base and the telephone wall jack.
• Charge the battery in the cordless handset for at least 16 hours. For
optimum daily performance, return the cordless handset to the telephone
base or charger when not in use.
• If the battery is depleted, charge the handset for at least 30 minutes
before you use it. Refer to Battery charging on page 8 for details.
• Reset the telephone base. Unplug the electrical power. Wait for
approximately 15 seconds, then plug it back in. Allow up to one minute for
the cordless handset and telephone base to reset.
• You may need to purchase a new battery. Please refer to Battery installation
on page 7.
I cannot get a dial tone.
• First try all of the suggestions above.
• Move the cordless handset closer to the telephone base. You might have
moved out of range.
• If the previous suggestions don't work, disconnect the telephone base from
the telephone wall jack and connect to a different telephone. If there is no
dial tone on that handset either, the problem is in your wiring or telephone
service. Contact your telephone service provider (charges may apply).
• Your telephone line cord might be defective. Try installing a new telephone
line cord.
, or call
.
73
1 (800) 222-3111
.