AT&T EL52100 User Manual
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AT&T EL52100 User Manual

Dect 6.0 cordless telephone/answering system with caller id/ call waiting
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User's manual
EL52100/EL52110
DECT 6.0 cordless
telephone/answering
system with caller ID/
call waiting

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  • Page 1 User’s manual EL52100/EL52110 DECT 6.0 cordless telephone/answering system with caller ID/ call waiting...
  • Page 2 AT&T product. You can also visit our website at 1 (800) 222-3111 call Model #: EL52100/EL52110 Type: DECT 6.0 cordless telephone with answering system Serial #: Purchase date: Place of purchase: Both the model and serial number of your AT&T product can be found on the...

  • Page 3: Parts Checklist

    Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary. Quick start guide EL52100/EL52110 DECT 6.0 cordless telephone/answering system with caller ID/ call waiting Quick start guide...

  • Page 4: Table Of Contents

    User’s manual EL52100/EL52110 DECT 6.0 cordless telephone/ answering system with caller ID/ call waiting Table of contents Getting started Quick reference guide ...2 Telephone base installation ...4 Battery installation and charging ...5 Battery installation ...5 Battery charging ...6 Wall mount installation ...7 Tabletop to wall mount installation...7...
  • Page 5 To review directory entries ...31 To search by name ...31 Dialing, deleting and editing a directory entry ...32 To dial a directory number ...32 To delete a directory entry ...32 To edit a directory entry ...32 Speed dial locations ...33 To assign or reassign a directory entry to a speed dial location ...33 To clear a speed dial location ...33...
  • Page 6 You must install and charge the battery before using the cordless handset. Install the telephone base close to a telephone wall jack and an electrical outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (page 7).

  • Page 7: Getting Started

    Getting started Quick reference guide REDIAL/PAUSE Press repeatedly to view the last 20 numbers dialed (page 22). While entering numbers, press and hold to insert a dialing pause (pages 20 and 29). PHONE/FLASH Press to make or answer a call (page 20).

  • Page 8: Using Menus

    Getting started Quick reference guide The > symbol indicates the feature to select. >PLAY MESSAGES ANSWERING SYS VOLUME While the telephone is not in use, press to adjust the telephone base ringer volume (page 19). During call screening or message playback, press to adjust the listening volume (pages 42 and 44).

  • Page 9: Telephone Base Installation

    Getting started Telephone base installation If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference.

  • Page 10: Battery Installation And Charging

    Getting started Battery installation and charging Battery installation Install the battery as shown below. Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. CHARGE light Charge the handset by placing it face up in the telephone base.

  • Page 11: Battery Charging

    Getting started Battery installation and charging Battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the telephone base to charge the battery. For best performance, keep the handset in the telephone base when not in use.

  • Page 12: Wall Mount Installation

    Getting started Wall mount installation The telephone base comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall mount bracket to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers.
  • Page 13 Getting started Wall mount installation Plug the other end of the telephone line cord into the telephone wall jack. Plug the large end of the larger power adapter into an electrical outlet not controlled by a wall switch. Align the holes on the wall mount bracket with the mounting studs of the wall mounting plate and slide the bracket down until it locks securely.

  • Page 14: Wall Mount To Tabletop Installation

    Getting started Wall mount installation Wall mount to tabletop installation To change the telephone base from the wall mount installation to tabletop installation, follow the steps below. Unplug the large end of the larger power adapter from the electrical outlet. If the telephone line cord and power adapter cord are bundled, untie them first.

  • Page 15: Telephone Settings

    Telephone settings Menu overview Use the menu to change the telephone settings. Press MENU/ SELECT not in use) to enter the main menu. Press the feature you want to select. /SELECT to select or save the indicated item. Press MENU -OR- Press OFF/...

  • Page 16: Handset Settings

    Telephone settings Handset settings Ringer volume You can set the handset ringer volume level (1-6), or turn the ringer off. When the ringer is off, Press MENU/ SELECT Press /SELECT. MENU /SELECT to select >RINGER VOLUME. Press MENU Press Press /SELECT to save your preference.

  • Page 17: Voicemail Waiting (Visual Message Waiting) Indicator

    Telephone settings Handset settings Voicemail waiting (visual message waiting) indicator If you subscribe to a voicemail service offered by your telephone service provider, this feature provides a visual indication when you have new voicemail messages. NEW VOICEMAIL and NOTES: • Your telephone service provider might alert you to new voicemail messages with a stutter (broken) dial tone.

  • Page 18: Key Tone

    Telephone settings Handset settings Key tone The handset is programmed to beep with each key press. You can turn KEY TONE off, so there are no beeps when you press keys. Press MENU/ SELECT Press /SELECT. MENU Press /SELECT. MENU Press Press /SELECT to save your preference.

  • Page 19: Home Area Code

    Telephone settings Handset settings Home area code If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID history only displays the seven digits of the telephone number.

  • Page 20: Answering System Settings

    Telephone settings Answering system settings Use the answering system menu of a system handset to turn on or off the answering system, record your announcement, activate the call screening, change the number of rings, set the remote access code and activate the message alert tone.

  • Page 21: Answering Mode

    Telephone settings Answering system settings To delete your announcement: Follow steps 1 through 4 in To play the current announcement on page 15 to play the announcement. Press 3 during playback to delete your recorded announcement. The system announces, “Announcement deleted.” If your announcement is deleted, calls are answered with the default announcement, “Hello.

  • Page 22: Call Screening Setup

    Telephone settings Answering system settings Call screening setup You can choose whether incoming messages are played through the speaker on the telephone base while they are being recorded. To change the settings: Press MENU/ SELECT Press /SELECT. press MENU Press /SELECT.

  • Page 23: Remote Access Code

    Telephone settings Answering system settings Remote access code To access your answering system remotely from any touch-tone telephone, you need to enter a two-digit number (00-99). Unless you change it, the remote access code is 19. To change the remote access code: Press MENU/ SELECT Press...

  • Page 24: Telephone Base Ringer Volume

    Telephone settings Telephone base ringer volume When the telephone is not in use, press VOLUME on the telephone base to set the ringer volume level (1-5), or turn the ringer off. A sample of the ringer sounds as you adjust the volume. The telephone base announces, “Base ringer is off”...

  • Page 25: Telephone Operation

    Telephone operation Making, answering and ending a call Making a call To make a call: PHONE/ Press FLASH -OR- Press SPEAKER to use the speakerphone, then wait for the dial tone. Use the dial pad keys to enter the telephone number. On-hook dialing (predialing): Use the dial pad keys to enter the telephone number (up to 30 digits).

  • Page 26: Answering A Call

    Telephone operation Making, answering and ending a call Answering a call • Press any dial pad key (known as Any Key Answer) or PHONE/ FLASH -OR- SPEAKER to use the speakerphone. • Press Speakerphone During a call, press speakerphone and normal handset use. Press OFF/ to hang up.

  • Page 27: Redial

    Telephone operation Redial The handset stores the 20 numbers most recently called in the redial list. To review numbers in the redial list Press REDIAL/ PAUSE Press CID, to scroll through the 20 recently called numbers (up to 30 digits each). The handset beeps twice at the beginning or end of the list.

  • Page 28: To Delete A Number In The Redial List

    Telephone operation Redial To delete a number in the redial list • While reviewing a number in the redial list, press DELETE to delete the displayed number from the redial list.

  • Page 29: Options While On Calls

    Telephone operation Options while on calls Volume control While on a call, press /VOLUME to decrease the listening volume. When the volume reaches the minimum or maximum setting, you hear two beeps. NOTE: The handset earpiece volume setting (1-5) and speakerphone volume setting (1-6) are independent.

  • Page 30: Temporary Tone Dialing

    Telephone operation Options while on calls Temporary tone dialing If you have pulse (rotary) dialing service only, you can temporarily switch from pulse to touch-tone dialing during a call. During a call, press TONE . Buttons pressed after this send touch-tone signals. Use the dial pad keys to enter the number.
  • Page 31 Telephone operation Options while on calls • To access the redial list number while on a call: Press REDIAL/ PAUSE most recently called. If it is not the desired number, press /SELECT. The handset dials the displayed Press MENU number. NOTES: •...

  • Page 32: Handset Locator

    Telephone operation Handset locator If you misplace the handset, use the handset locator feature on the telephone base to find it. To start the paging tone: • Press HANDSET LOCATOR on the telephone base to start the paging tone on the handset for 60 seconds.

  • Page 33: Directory

    Directory Directory overview Directory memory capacity The directory can store up to 100 entries, with a maximum Charlie Johnson of 15 alphanumeric characters (including spaces) for 888-883-2445 the names and 30 digits for the telephone numbers. A convenient search feature can help you find and dial numbers quickly (see To search by name on page 31).

  • Page 34: Creating Directory Entries

    Directory Creating directory entries To create a new directory entry Press MENU/ SELECT Press Press Press /SELECT. MENU Enter the telephone number when prompted. • Copy a number from redial: Press REDIAL/ Press number to copy. Press /SELECT to copy the number. MENU -OR- •...

  • Page 35: To Add A Predialed Telephone Number To The Directory

    Directory Creating directory entries • The first letter of every word is capitalized. The remaining letters in a word start as lower case letters as shown in the character chart below: Dial space Press /SELECT to store your new directory entry. The handset shows MENU SAVED and a confirmation tone sounds.

  • Page 36: Reviewing The Directory

    Directory Reviewing the directory To review directory entries Press DIR when in idle mode to show the first entry in the directory. DIRECTORY EMPTY appears if there are no directory entries. -OR- You can also show the first entry in the directory by pressing MENU/ SELECT to scroll to >DIRECTORY, then press...

  • Page 37: Dialing, Deleting And Editing A Directory Entry

    Directory Dialing, deleting and editing a directory entry You can dial, delete or edit the displayed directory entry. See To review directory entries or To search by name on page 31 to show an entry from the directory first. To dial a directory number •...

  • Page 38: Speed Dial Locations

    Directory Speed dial locations To assign or reassign a directory entry to a speed dial location Press MENU/ SELECT Press /SELECT. MENU Press /SELECT. MENU To assign a speed dial location, press scroll to an empty speed dial location. -OR- To reassign a speed dial location, press scroll to the desired speed dial location.

  • Page 39: To Dial A Speed Dial Number

    Directory Speed dial locations To dial a speed dial number When in idle mode, press and hold a dial pad key (0 through 9) to choose the desired speed dial entry. Press PHONE/ FLASH telephone number (known as Display Dial). NOTE: If the speed dial location you selected is empty, the screen shows the speed dial list.

  • Page 40: Caller Id

    Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.

  • Page 41: Caller Id History

    Caller ID Caller ID history How caller ID history (call log) works The telephone stores caller ID information about the last 50 incoming calls in the telephone base. Each entry may have up to 24 digits for the telephone number and 15 characters for the name. Entries are stored in reverse chronological order.

  • Page 42: Caller Id Operation

    Caller ID Caller ID operation Missed (new) calls indicator When you have calls that have not been reviewed, the handset idle screen shows XX MISSED CALLS. All entries that have not been reviewed are counted as missed (new) calls. Each time you review a caller ID history entry marked NEW, the number of missed calls decreases by one.

  • Page 43: To Review The Caller Id History

    Caller ID Caller ID operation To review the caller ID history Review the caller ID history to find out who called, to return the call or to copy the caller’s name and number into your directory. CALL LOG EMPTY appears if there are no records in the caller ID history. When a handset is in idle mode, press CID to review the caller ID history in reverse chronological order starting with the most recent call.

  • Page 44: To Dial A Caller Id History Number

    Caller ID Caller ID operation To dial a caller ID history number While reviewing the caller ID history, press to browse through the caller ID history and find the entry. Press PHONE/ FLASH displayed telephone number from the caller ID history (known as Display Dial).

  • Page 45: Saving A Caller Id History Entry In The Directory

    Caller ID Caller ID operation Saving a caller ID history entry in the directory While reviewing the caller ID history, press to browse through the caller ID history and find the desired entry. Press /SELECT. The screen shows EDIT NUMBER. MENU Use the dial pad keys to modify the telephone number (up to 24 digits).

  • Page 46: Answering System

    Answering system Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Your telephone’s built- in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.

  • Page 47: Answering System Overview

    Answering system Answering system overview Voice prompts The system provides voice prompts to guide you through recording announcements and remote access. Message capacity The answering system can record up to 99 messages, depending on the length of each message. Individual messages can be up to four minutes, and the approximate recording time is 14 minutes.

  • Page 48: Call Intercept

    Answering system Answering system overview Call intercept While call screening, you can press SPEAKER on the handset to stop recording and speak to the caller. Temporarily turning off the message alert tone Follow the step below to temporarily silence the message alert tone: •...

  • Page 49: Message Playback

    Answering system Message playback To listen to messages You can use the handset or the telephone base to play messages. If there are new messages, the system plays back only the new messages (oldest first). If there are no new messages, the system plays back all old messages (oldest first). When playback begins, the total number of messages is announced.

  • Page 50: Options During Playback

    Answering system Message playback Options during playback When a message is playing, you can adjust the playback volume, skip, repeat, or delete the message. When messages are playing on the telephone base: • Press VOLUME to adjust the message playback volume (1-8).

  • Page 51: To Delete All Old Messages

    Answering system Message playback To delete all old messages Use this feature to delete all old messages. Once messages are deleted, you cannot retrieve them. New (unheard) messages cannot be deleted until you have listened to them. NOTE: If there are no old messages and you press system announces, “You have no old message.”...

  • Page 52: Recording And Playing Memos

    Answering system Recording and playing memos Memos are messages you record yourself. They are saved, played back and deleted exactly like incoming messages. You can record a memo as a reminder to yourself, or leave a message for someone else using the same telephone. To record a memo Press MENU/ SELECT...

  • Page 53: Message Window Displays

    Answering system Message window displays The message window on the telephone base displays the total number of messages. See the table below for other message window displays. There are no messages in the answering system. After a power failure, this flashes to indicate that you need to set the date (flashing) and time.

  • Page 54: Remote Access

    Answering system Remote access You can access the answering system remotely by dialing your home telephone number from any touch-tone telephone. To remotely access the answering system Dial your telephone number from any touch-tone telephone. When the answering system answers, enter the two-digit remote access code (19, unless you have changed it;...
  • Page 55 Answering system Remote access Hang up to end the call and save all messages. There is a wallet card listing the remote commands at the back of this user’s manual. Cut it out and keep it in your wallet for quick reference. NOTES: •...

  • Page 56: Appendix

    Appendix Screen icons, indicator lights and alert tones Screen icons HANDSET 1 16 MISSED CALLS MSG # 10:30 10/16 Handset indicator lights Low battery; place the handset in the telephone base to recharge. (flashing) Indicates the battery voltage level. Battery is charging. (animated display) (animated display) The speakerphone is in use.

  • Page 57: Telephone Base Indicator Lights

    Appendix Screen icons, indicator lights and alert tones Telephone base indicator lights Handset alert tones One short beep (Key tone or playback confirmation tone) One long beep (Recording or playback confirmation tone) Two short beeps (Error tone) Three short beeps (Out-of-range or no-power-at- base warning tone) Three short high-pitched beeps...

  • Page 58: Handset Display Screen Messages

    Appendix Handset display screen messages CALL LOG EMPTY DIRECTORY EMPTY DIRECTORY FULL ENDED INCOMING CALL LINE IN USE LOW BATTERY MICROPHONE ON MUTED NEW VOICEMAIL NO BATTERY NO LINE NO MESSAGE NOT AVAILABLE AT THIS TIME NUMBER ALREADY SAVED OUT OF RANGE OR NO PWR AT BASE PAGING PHONE...
  • Page 59 Appendix Handset display screen messages UNABLE TO SAVE XX MISSED CALLS XX NEW MESSAGES You cannot save a caller ID history entry without a number to the directory. There are new calls in the caller ID history. There are new messages in the answering system.

  • Page 60: Troubleshooting

    Appendix Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For customer service, or to purchase accessories or replacement parts, visit www.telephones.att.com our website at 1 (866) 288-4268 In Canada, dial will need the serial number or model number found on the bottom of the telephone base.
  • Page 61 Appendix Troubleshooting • Check that all the telephones connected to the same telephone line are hung up. • Make sure to set the dial mode to the correct setting (pulse dialing or tone dialing) for the service in your area (see Dial mode on page 14). •...
  • Page 62 Appendix Troubleshooting The batteries do not hold a charge. • If the cordless handset is in the telephone base and the charge light does not come on, refer to the item The charge light is off on this page. • Charge the battery in the cordless handset for at least 16 hours.
  • Page 63 Appendix Troubleshooting • Move your telephone to a higher location. The telephone will likely have better reception when installed in a high area. • If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).
  • Page 64 Appendix Troubleshooting • Move your telephone base to a higher location. The telephone will have better reception when installed in a high area. • If the other telephones in your home are having the same problem, the problem is in your wiring or telephone service. Contact your telephone service provider (charges may apply).
  • Page 65 Appendix Troubleshooting • Your telephone line cord might be malfunctioning. Try installing a new telephone line cord. My caller ID isn’t working. • Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone. •...
  • Page 66 Appendix Troubleshooting • If the caller pauses for longer than seven seconds, the answering system stops recording and disconnects the call. • If the answering system’s memory becomes full during a message, the answering system stops recording and disconnects the call. •...
  • Page 67 Appendix Troubleshooting • The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code. • There may be interference on the telephone line you are using. Press dial pad keys firmly.
  • Page 68 Appendix Troubleshooting Common cure for electronic equipment: If the telephone is not responding normally, try resetting it. Do the following in the order listed: Disconnect the power to the telephone base. Disconnect the cordless handset battery. Wait a few minutes. Connect power to the telephone base.

  • Page 69: Maintenance

    Appendix Maintenance Taking care of your telephone • Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. • Avoid rough treatment. • Place the handset down gently. • Save the original packing materials to protect your telephone if you ever need to ship it.

  • Page 70: Important Safety Information

    Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information •...

  • Page 71: Precautions For Users Of Implanted Cardiac Pacemakers

    Appendix Important safety information • Potential TV interference: Some cordless telephones operate at frequencies that may cause interference to TVs and VCRs. To minimize or prevent such interference, do not place the telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference.

  • Page 72: Fcc Part 68 And Acta

    Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.

  • Page 73: Fcc Part 15

    Appendix FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.

  • Page 74: Limited Warranty

    Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to our website at www.telephones.att.com 1 (866) 288-4268 What does this limited warranty cover? The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of purchase (“CONSUMER”...
  • Page 75 Appendix Limited warranty How do you get warranty service? To obtain warranty service in the United States of America, visit www.telephones.att.com 1 (866) 288-4268 manual. A check of the PRODUCT’s controls and features might save you a service call. Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT(s) to the service location.

  • Page 76: Technical Specifications

    Appendix Technical specifications RF frequency band Channels Operating temperature Telephone base voltage (AC voltage, 60Hz) Telephone base voltage (DC adapter output) Handset voltage Operating times* * Operating time varies depending on your actual use and the age of the battery. DECT 6.0 digital technology Telecommunications (DECT) 6.0 is a new frequency band that transmits your voice across multiple channels.

  • Page 77: Index

    Appendix Index Alert tones, 52 Alphabetical search, 31 Announcement, 15 Answer a call, 21 Answering mode, 16 Answering system, 41–50 Answering system and voicemail, 41 Answering system settings, 15–18 Any key answer, 21 Area code, 14, 35, 38 Auto off, 21 Base ringer volume (ringer volume control), 19 Base volume control, 42, 45...
  • Page 78 Appendix Index Memory match, 36 Menu, 10–18 Message alert tone, 18 Message playback, 44 Message window displays, 48 Missed (new) calls indicator, 37 Mute, 24 Number of rings, 17, 41 Operation time, 71 Pause, 20, 29 Power adapter, 4 Predialing (on-hook dialing), 20 Reasons for missing caller ID information, 37 Recording time, 42...

  • Page 79: Remote Access Wallet Card

    Record announcement ...*7 Turn system on or off ...0 End remote access call ...8 EL52100/EL52110 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting © 2009-2010 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219.
  • Page 80 www.telephones.att.com © 2009-2010 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China. Issue 5 AT&T 12/10.

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