AT&T EL52119 User Manual
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AT&T EL52119 User Manual

Dect 6.0 cordless telephone/answering system with caller id/call waiting
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User's manual
EL52119/EL52219/EL52319/
EL52429
DECT 6.0 cordless telephone/
answering system with
caller ID/call waiting

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Summary of Contents for AT&T EL52119

  • Page 1 User’s manual EL52119/EL52219/EL52319/ EL52429 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting...
  • Page 2 This telephone system is compatible with certain AT&T DECT 6.0 cordless headsets and speakerphones. https://telephones.att.com/accessories Visit for a list of compatible cordless headsets and speakerphones. Model number: EL52119 (one-handset system) EL52219 (two-handset system) EL52319 (three-handset system) EL52429 (four-handset system) Type: DECT 6.0 cordless telephone/answering system with...
  • Page 3 EL52429 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting Quick start guide Telephone base Cordless handset (1 for EL52119) (2 for EL52219) (3 for EL52319) (4 for EL52429) Battery compartment cover Charger for cordless handset Battery for cordless...

  • Page 4: Table Of Contents

    User’s manual EL52119/EL52219/EL52319 EL52429 DECT 6.0 cordless telephone/ answering system with caller ID/call waiting Table of contents Getting started Telephone operation Installation ................1 Making, answering and ending calls ....22 Quick reference guide - handset ......2 Making a call ............... 22 Quick reference guide - telephone base ...6...
  • Page 5 Directory Call block Directory overview ............33 About call block ...............48 Shared directory ............. 33 Call block ................49 Directory memory capacity ......33 Add a call block entry ..........49 Exiting the directory ..........33 Review call block list ..........50 Create directory entries ..........34 Save a caller ID log entry to call block list ...............50 Create a new directory entry ......34...
  • Page 6 Recording and playing memos ......68 Technical specifications ..........98 Record a memo ............68 DECT 6.0 digital technology ......98 Play back memos ...........68 Telephone operating range ......98 Message window displays ........69 Simulated full-duplex handset speakerphone ............98 Remote access ..............70 Remotely access the Index answering system ..........

  • Page 7: Getting Started

    Getting started Installation STOP! You must install and charge See pages 8-10 the battery before using the for easy instructions. cordless handset. Install the telephone base close to a telephone wall jack and an electrical outlet not controlled by a wall switch. The telephone base can be placed on a flat surface or vertically mounted on the wall (page 13).

  • Page 8: Quick Reference Guide - Handset

    Getting started Quick reference guide - handset REDIAL/PAUSE OFF/CANCEL During a call, press to hang up (page Press repeatedly to view the last 10 numbers dialed. 23). While entering numbers, While in a menu, press to cancel an press and hold to insert a dialing operation, back up to the previous pause.
  • Page 9 Getting started Quick reference guide - handset During a call, press to mute the TONE microphone . Press to switch to tone dialing DELETE temporarily during a call if you have pulse service (page 27). While predialing, press to delete digits.
  • Page 10 Getting started Quick reference guide - handset qCID/VOLUME CHARGE light Press to scroll down while in menus. On when the handset is charging in the telephone base or charger. Press to decrease the listening volume when on a call, or to decrease the message playback pDIR/VOLUME volume.
  • Page 11 Getting started Quick reference guide - handset MAIN MENU Play messages (page 65) Play messages Answering sys (page 53) Directory (page 33) Caller ID log (page 41) Call block (page 48) Ringers (page 15) Set date/time (page 18) Settings (page 15) Using menus Press MENU/SELECT to enter the main menu.

  • Page 12: Quick Reference Guide - Telephone Base

    Getting started Quick reference guide - telephone base IN USE light During call screening, press to temporarily turn the call screening On when the handset is in use, on or off. or when the answering system is Message window answering an incoming call. Displays the number of messages or Flashes when another telephone is in other answering system information.

  • Page 13: Telephone Base And Charger Installation

    Getting started Telephone base and charger installation Install the telephone base and charger, as shown below. If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack.

  • Page 14: Battery Installation And Charging

    Getting started Battery installation and charging Battery installation Install the battery, as shown below. 1. Plug the battery connector securely into the socket inside the handset battery compartment. 2. Insert the supplied battery with the label THIS SIDE UP facing up, as indicated.
  • Page 15 Getting started Battery installation and charging After you install your telephone or power returns following Date: MM/DD/YY a power outage, the handset will prompt you to set the date and time (see page 18). To skip setting the date and time, press OFF/CANCEL.

  • Page 16: Battery Charging

    Getting started Battery installation and charging Battery charging Once you have installed the battery, the screen indicates the battery status (see the following table). If necessary, place the handset in the telephone base or charger to charge the battery. For best performance, keep the handset in the telephone base or charger when not in use.

  • Page 17: Wall-Mount Installation

    Getting started Wall-mount installation The telephone base comes ready for tabletop use. If you want to mount your telephone on a wall, use the provided wall-mount bracket to connect with a standard dual-stud telephone wall-mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers.
  • Page 18 Getting started Wall-mount installation 3. Plug the telephone line cord (or DSL filter) into the wall jack. 4. Align the holes on the wall-mount bracket with the standard wall plate and slide the wall-mount bracket down until it locks securely. Plug the power cord into the telephone base, and then plug the power adapter into a power outlet not controlled by a wall switch.

  • Page 19: Wall-Mount To Tabletop Installation

    Getting started Wall-mount installation Wall-mount to tabletop installation To change the telephone base from wall-mount installation to tabletop installation, follow the steps mentioned below. 1. If the telephone line cord and power adapter cord are bundled, untie them first. 2. Push the telephone base up to detach it from the wall-mount bracket. Unplug the telephone line cord (or DSL filter) from the wall.

  • Page 20: Telephone Settings

    Telephone settings Menu overview Use the menu to change the telephone settings. 1. Press MENU/ in idle mode (when handset is not in use) to enter the SELECT main menu. 2. Press CID or DIR to scroll through menu items. /SELECT to select or save the indicated item.

  • Page 21: Handset Settings

    Telephone settings Handset settings Ringer volume You can set the handset ringer volume level (1-6), or turn Ringer volume the ringer off. When the ringer is off, appears on the handset screen. 1. Press MENU/ when the handset is idle. SELECT 2.

  • Page 22: Lcd Language

    Telephone settings Handset settings LCD language You can select the language used for all screen displays. LCD language 1. Press MENU/ when the handset is idle. SELECT 2. Press CID or DIR to scroll to Settings, then press /SELECT. MENU /SELECT to select LCD language.

  • Page 23: Clear Voicemail Indication

    Telephone settings Handset settings Clear voicemail indication Use this feature when the telephone indicates there is a new voicemail message but there is none. This may occur, for example, when you have accessed your voicemail while away from home. This feature only turns off the displayed New voicemail message and icon;...

  • Page 24: Set Date/Time

    Telephone settings Handset settings Set date/time The answering system announces the day of the week and time of each message received prior to playing it. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call (see About caller ID on page 41).

  • Page 25: Home Area Code

    Telephone settings Handset settings Home area code If you dial 7 digits to make a local call (no area code required), enter your area code into the telephone as home area code. When you receive a call from within your home area code, the caller ID log only displays the 7 digits of the telephone number.

  • Page 26: Quiet Mode

    Telephone settings Handset settings QUIET mode When QUIET mode is turned on, the telephone silences all sounds during the set period of time (1-12 hours). However, the find handset paging tone and any sound-generating operations initiated by users, such as making calls using the speakerphone or setting ringer volume, will sound as normal.

  • Page 27: Telephone Base Ringer Volume

    Telephone settings Telephone base ringer volume When the telephone base is idle, press or VOL on the telephone base to set the ringer volume level (1-6), or turn the ringer off. A sample of the ringer sounds as you adjust the volume. The telephone base announces, “Base ringer is off”...

  • Page 28: Telephone Operation

    Telephone operation Making, answering and ending calls Making a call To make a call: The screen displays the elapsed time as you talk PHONE/ /SPEAKER, then enter Press FLASH (in hours, minutes and the telephone number. seconds). On-hook dialing (predialing): Phone 0:01:30 1.

  • Page 29: Answering A Call

    Telephone operation Making, answering and ending calls Answering a call PHONE/ Press any dialing key (0-9, or ) or FLASH -OR- /SPEAKER to answer using the speakerphone. Press Handset speakerphone /SPEAKER to switch between During a call, press Speaker 0:01:30 speakerphone and normal handset use.

  • Page 30: Redial

    Telephone operation Redial Each handset stores the 10 most recently called numbers in the redial list. View numbers in the redial list 1. Press REDIAL/ when the handset is idle. PAUSE 2. Press DIR, CID or REDIAL/ repeatedly to PAUSE scroll through the 10 most recently called numbers (up to 30 digits each).

  • Page 31: Copy A Number From The Redial List To

    Telephone operation Redial Copy a number from the redial list to the directory 1. Press REDIAL/ when the handset is idle. PAUSE 2. Press CID or DIR to scroll to the number you want to Enter number /SELECT twice. The save into the directory.

  • Page 32: Options While On Calls

    Telephone operation Options while on calls Volume control /VOLUME to increase or While on a call, press /VOLUME to decrease the listening volume. When the volume reaches the minimum or maximum setting, you hear two beeps. NOTE: The handset volume setting and speakerphone volume setting are independent.

  • Page 33: Temporary Tone Dialing

    Telephone operation Options while on calls Temporary tone dialing If you have dial-pulse (rotary) dialing service only, you can temporarily switch from pulse-tone dialing to touch-tone dialing during a call. 1. During a call, press TONE . 2. Use the dialing keys to enter the desired number. The telephone sends touch-tone signals.

  • Page 34: Join A Call In Progress

    Telephone operation Options while on calls To access the redial list while on a call: Redial 6/10 1. Press REDIAL/ . The screen shows the number PAUSE 888-722-7702 most recently called. To view up to 10 recently called numbers, press DIR, CID or REDIAL/ PAUSE repeatedly to scroll to the desired number.

  • Page 35: Find Handset

    Telephone operation Find handset You can use the find handset feature to find misplaced handsets. To start the paging tone: Press FIND HS on the telephone base to start the paging tone on all handsets for 60 seconds. To stop the paging tone: PHONE/ /SPEAKER, Press...

  • Page 36: Intercom

    Telephone operation Intercom Make and answer an intercom call Use the intercom feature for conversations between two handsets, or a handset and a cordless headset/speakerphone (sold separately). You can buy additional expansion handsets (AT&T model EL50019), cordless headsets and speakerphones (AT&T model TL80133) for this telephone base to expand your telephone system (up to five handsets, cordless headsets or speakerphones).

  • Page 37: Answer An Incoming Call During An Intercom Call

    Telephone operation Intercom Answer an incoming call during an intercom call If you receive an incoming outside call during an intercom call, there is an alert tone. To answer the incoming outside call: PHONE/FLASH. The intercom call ends automatically. Press To end the intercom call without answering the incoming outside call: OFF/ Press...

  • Page 38: Call Transfer Using Intercom

    Telephone operation Call transfer using intercom Use the intercom feature to transfer an outside call to Phone 0:01:30 another system handset. 1. During a call, press INT. If you have two handsets and no other registered 10:30 11/20 devices, the outside call is put on hold and your originating handset screen shows Calling HS X.

  • Page 39: Directory Overview

    Directory Directory overview Shared directory The directory is stored in the telephone base, and is shared Charlie Johnson by all handsets. Changes made to the directory on any one 888-883-2445 handset apply to all. NOTE: Only one handset can review the directory at one time. If another handset attempts to enter the directory, the screen shows Not available.

  • Page 40: Create Directory Entries

    Directory Create directory entries Create a new directory entry 1. Press MENU/ in idle mode. SELECT 2. Press CID or DIR to scroll to Directory, then press /SELECT. MENU /SELECT again to choose Add new entry. 3. Press MENU 4. When the screen shows Enter number, use the dialing Enter number keys to enter a number (up to 30 digits).
  • Page 41 Directory Create directory entries Character chart: Characters by number of key press Dialing ‘ & space 7. Press /SELECT to store your new directory entry. You hear a MENU confirmation tone. NOTE: The screen shows Number repeated if the number is already in the directory. You cannot save the same number more than once.

  • Page 42: Add A Predialed Telephone Number To

    Directory Create directory entries Add a predialed telephone number to the directory 1. While the handset is in idle mode, use the dialing keys to enter the telephone number (up to 30 digits). 888-722-7702 /PAUSE to insert a 3-second Press and hold REDIAL dialing pause (a P appears).

  • Page 43: The Directory

    Directory Review the directory Review directory entries 1. Press DIR when in idle mode. The screen shows the Charlie Johnson first entry in the directory. List empty appears if there 888-883-2445 are no directory entries. 2. Press CID or DIR to browse through the directory or use the dialing keys to start a name search (page 38).

  • Page 44: Search By Name

    Directory Review the directory Search by name 1. Press DIR when the handset is in idle mode. Charlie Johnson 2. When an entry appears, use the dialing keys (0-9) to 888-883-2445 start a name search (alphabetical search). The directory shows the first name beginning with the first letter associated with the dialing key, if there is an entry in the directory that begins with that letter.

  • Page 45: Dial, Delete And Edit A Directory Entry

    Directory Dial, delete and edit a directory entry You can dial, delete or edit a displayed directory entry. Robert Brown 888-360-4121 See Review directory entries on page 37 or Search by name on page 38 to show an entry from the directory. Dial a directory number PHONE/ While reviewing a directory entry, press...

  • Page 46: Edit A Directory Entry

    Directory Dial, delete and edit a directory entry Edit a directory entry /SELECT. The screen shows 1. While reviewing a directory entry, press MENU Enter number with the current number of the entry. 2. Use the dialing keys to edit the number (up to 30 digits). Enter number Press CID or DIR to move the cursor to the left 360-4121_...

  • Page 47: Caller Id

    Caller ID About caller ID This product supports caller ID services offered by most telephone service providers. Caller ID allows you to see the name, number, date and time of calls. The available caller ID information will appear after the first or second ring. Information about caller ID with call waiting Caller ID with call waiting lets you see the name and telephone number of the caller before answering the call, even while on another call.

  • Page 48: Caller Id Log

    Caller ID Caller ID log How caller ID log works The telephone stores caller ID information about the last 30 incoming calls in the telephone base. Each entry may have up to 24 digits for the telephone number and 15 characters for the name. Entries are stored in reverse chronological order.

  • Page 49: Caller Id Operation

    Caller ID Caller ID operation Missed (new) calls indicator When you have calls that have not been reviewed, all 16 missed calls handset screens show XX missed calls when in idle mode. All entries that have not been reviewed are counted as missed (new) calls.

  • Page 50: View Dialing Options

    Caller ID Caller ID operation View dialing options Although the caller ID log entries received typically have 10 digits (the area code plus the 7-digit number), in some areas, you may need to dial only the seven digits, 1 plus the seven digits, or 1 plus area code plus the seven digits. You can follow the steps, as mentioned below, to change the number of digits that you dial in the caller ID log.

  • Page 51: Dial A Caller Id Log Entry

    Caller ID Caller ID operation Dial a caller ID log entry 1. While reviewing the caller ID log entry, press CID or DIR to browse through the caller ID log. PHONE/ /SPEAKER to dial the displayed entry. 2. Press FLASH Delete caller ID log entries To delete a caller ID log entry: 1.

  • Page 52: Save A Caller Id Log Entry To The Directory

    Caller ID Caller ID operation Save a caller ID log entry to the directory 1. While reviewing the caller ID log, press CID or DIR to browse through the caller ID log. /SELECT. 2. When the desired entry displays, press MENU To Directory /SELECT again to choose To Directory.

  • Page 53: Reasons For Missing Caller Id Information

    Caller ID Reasons for missing caller ID information There are occasions when other information or no information shows for various reasons: Screen message Reason PRIVATE NAME The caller prefers not to show the name. PRIVATE NUMBER The caller prefers not to show the telephone number. PRIVATE CALLER The caller prefers not to show the name and telephone number.

  • Page 54: Call Block

    Call block About call block If you have subscribed to caller ID service, you can use the call block feature to reject certain calls automatically. The call block list stores up to 150 entries. The telephone system can reject calls automatically according to: Numbers saved into the call block list Blocked call Incoming calls without numbers...

  • Page 55: Call Block

    Call block Call block Add a call block entry 1. Press MENU/ when the handset is idle. SELECT Call block 2. Press CID or DIR to scroll to Call block, then press /SELECT. MENU /SELECT again to choose Block list. 3.

  • Page 56: Review Call Block List

    Call block Call block Review call block list 1. Press MENU/ when the handset is idle. SELECT Review 2. Press CID or DIR to scroll to Call block, and then /SELECT. press MENU /SELECT again to choose Block list. 3. Press MENU /SELECT again to choose Review.

  • Page 57: Edit A Call Block Entry

    Call block Call block Edit a call block entry 1. Search for the desired entry in the call block list (see Salesman Review call block list on page 50). 888-883-2445 /SELECT. 2. When the desired entry displays, press MENU The screen displays Enter number along with the phone number to be edited.

  • Page 58: Delete A Call Block Entry

    Call block Call block Delete a call block entry 1. Search for the desired entry in the call block list (see Review call block list on page 50). 2. When the desired entry displays, press DELETE on the handset and the screen shows the next entry.

  • Page 59: Answering System

    Answering system Answering system settings Use the answering system menu in the handset to turn the answering system on or off or change the settings for the outgoing announcement, call screening, number of rings, remote access code and the message alert tone. Announcement The announcement is the greeting callers hear when calls are answered by the answering system.
  • Page 60 Answering system Answering system settings To record a new announcement: 1. Press MENU/ when the handset is idle. SELECT 2. Press CID or DIR to scroll to Answering sys, then press /SELECT. MENU /SELECT to select Announcement. The system announces, “To 3.

  • Page 61: Answer On/Off

    Answering system Answering system settings Answer on/off Unless you change it, the answering system is on and ready to record messages. If the answering system is on, the ANS ON icon displays on the handset screen and the ANS ON light on the telephone base is on. You can turn the answering system off, but if you do so, the answering system does not answer calls and record incoming messages.

  • Page 62: Voice Guide

    Answering system Answering system settings Voice guide This feature is an alternative way for you to do the basic setup of the answering system. You can follow the voice guide to record your own announcement, set the number of rings, and set the message alert tone. This feature is only available on the cordless handset.

  • Page 63: Call Screening

    Answering system Answering system settings Call screening You can choose whether or not incoming messages are played through the speaker on the telephone base while they are being recorded. However, whether the call screening is on or off, the incoming messages can always be played through the handset.

  • Page 64: Number Of Rings

    Answering system Answering system settings Number of rings You can set the answering system to answer an incoming call after 2, 3, 4, 5, or 6 rings. You can also select Toll saver, which is explained below. Unless you change it, the answering system answers an incoming call after three rings.

  • Page 65: Remote Access Code

    Answering system Answering system settings Remote access code To access your answering system remotely from any touch-tone telephone, you need to enter a 2-digit number (00-99). Unless you change it, the remote access code is 19. To change the remote access code: 1.

  • Page 66: Message Alert Tone

    Answering system Answering system settings Message alert tone When the message alert tone is on, and there is at least one new message, the telephone base beeps every 10 seconds. By default, the message alert tone is set to Off. To change the setting: 1.

  • Page 67: Answering System Overview

    Answering system Answering system overview Answering system and voicemail indicators Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left on your service provider’s voicemail (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate.

  • Page 68: Message Capacity

    Answering system Answering system overview Message capacity The answering system can record up to 99 messages, depending on the length of each message. The maximum recording time (including message, announcement and memo) is 22 minutes. The actual recording time depends on individual message characteristics.

  • Page 69: Call Screening

    Answering system Answering system overview Call screening Call screening at the base: If the answering system and call screening are on, the announcement and the incoming message can be broadcast at the telephone base when a call arrives. You can turn call screening on or off using the handset (see Call screening on page 57).

  • Page 70: Call Intercept

    Answering system Answering system overview Call intercept While call screening, you can stop the recording and speak to the caller. PHONE/ /SPEAKER If the call is screened at the base, press FLASH on the handset to stop recording and speak to the caller. PHONE/ If the call is screened at the handset, press on the...

  • Page 71: Message Playback

    Answering system Message playback You can listen to messages at the telephone base or on a cordless handset. When playback begins, the total number of messages is announced. Before each message, you hear the day and time of the recording. After the last message, you hear, “End of messages.”...

  • Page 72: Options During Playback

    Answering system Message playback Options during playback When a message is playing, you can adjust the playback volume, skip, repeat, or delete the message. When messages are playing on the telephone base: Press VOL or VOL to adjust the message playback volume (1-8). REPEAT to repeat the playing message.

  • Page 73: Delete All Old Messages

    Answering system Message playback Delete all old messages Use this feature to delete all old messages. Once deleted, you cannot retrieve the deleted messages. New messages cannot be deleted until you have listened to them. To delete all old messages on the telephone base: 1.

  • Page 74: Recording And Playing Memos

    Answering system Recording and playing memos Memos are your own recorded messages used as reminders for yourself or others using the same answering system. Play and delete them in the same way as incoming messages. Record a memo 1. Press MENU/ when the handset is idle.

  • Page 75: Message Window Displays

    Answering system Message window displays The message window on the telephone base displays the total number of messages. See the following table for other message window displays. There are no messages in the answering system. After a power failure, the number in the message window flashes to (flashing) indicate that the date and time need to be set.

  • Page 76: Remote Access

    Answering system Remote access You can access the answering system remotely by dialing your home telephone number from any touch-tone telephone. Remotely access the answering system 1. Dial your telephone number from any touch-tone telephone. 2. When the answering system answers, enter the 2-digit remote access code (19, by default;...
  • Page 77 Answering system Remote access 5. Hang up to end the call. Cut out and carry the remote access wallet card at the back of this user’s manual for quick reference. NOTES: If you do not enter a valid remote access code, the system answers the call automatically. Once the messages have played, the telephone announces the help menu options.

  • Page 78: Appendix

    Appendix Adding and registering handsets/headsets/speakerphones Your telephone can support up to five DECT 6.0 cordless handsets, headsets or speakerphones. You can purchase additional handsets AT&T EL50019, cordless headsets or speakerphones (sold separately) to expand your https://telephones.att.com/accessories telephone system. Visit for a list of compatible DECT 6.0 cordless headsets and speakerphones. Each new handset, headset or speakerphone must be registered to the telephone base before use.

  • Page 79: Deregistering Handsets

    Appendix Deregistering handsets If you want to replace a handset, or reassign the designated handset number of a registered handset, you must deregister all handsets that are registered to the telephone base, and then register each handset individually. To make deregistration easier, read all of the instructions on this page before you begin.

  • Page 80: Alert Tones

    Appendix Screen icons, indicator lights and alert tones Screen icons The battery icon flashes when the battery is low and needs charging. (flashing) The battery icon animates when the HANDSET 1 battery is charging. (animated display) ANS ON The battery icon becomes solid when the battery is fully charged.

  • Page 81: Telephone Base Indicator Lights

    Appendix Screen icons, indicator lights and alert tones Telephone base indicator lights IN USE light On when the handset is in use, when the answering system is answering an incoming call or when the answering system is being accessed remotely. On when a handset is being registered.

  • Page 82: Handset Display Screen Messages

    Appendix Handset display screen messages Blocked call An incoming call is blocked. Calling HS X (For models with two or The handset is calling another handset (for intercom calls). more handsets only) Ended You have just ended a call. HS X is calling (For models with two or Another handset is calling.
  • Page 83 Appendix Handset display screen messages The telephone number you have entered is already stored in the Number repeated directory. Out of range or The handset has lost communication with the telephone base. no pwr at base Outside call You switched to an external call during an intercom call. ** Paging ** The telephone base is paging all handsets.

  • Page 84: Troubleshooting

    If changing the telephone line cord does not help, the wall jack (or the wiring to this wall jack) may be defective. Try using a different wall jack in your home to connect your EL52119/EL52219/EL52319/EL52429 telephone, or contact your telephone service provider (charges may...
  • Page 85 Appendix Troubleshooting I cannot dial out. First try all the suggestions in the item The display shows No line. I cannot get a dial tone. Make sure you have a dial tone before dialing. The cordless handset may take a second or two to find the telephone base and produce a dial tone. This is normal.
  • Page 86 Appendix Troubleshooting Out of range or no pwr at base appears on my cordless handset. Ensure that the telephone base is powered on. Place the cordless handset in the telephone base for one minute to allow the cordless handset and base to synchronize. Move the cordless handset closer to the telephone base.
  • Page 87 Appendix Troubleshooting I get noise, static, or weak signals even when I’m near the telephone base. If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack (see Telephone base and charger installation on page 7).
  • Page 88 Appendix Troubleshooting I hear other calls while using my telephone. Disconnect the telephone base from the telephone wall jack, and plug in a different telephone. If you still hear other calls, the problem is probably in your wiring or telephone service. Call your telephone service provider (charges may apply).
  • Page 89 Appendix Troubleshooting My cordless handset does not ring when I receive a call. Make sure that the ringer is not turned off. Refer to Ringer volume on page 15. Make sure the telephone line cord is plugged securely into the telephone base and the telephone wall jack.
  • Page 90 Appendix Troubleshooting My caller ID isn’t working. Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone. Your caller must be calling from an area that supports caller ID. Both your and your caller’s telephone service providers must use caller ID compatible equipment.
  • Page 91 Appendix Troubleshooting Incomplete messages. If a caller leaves a very long message, part of it may be lost when the system disconnects the call after the maximum recording time you have set (see Message alert tone on page 60). If the caller pauses for longer than 7 seconds, the answering system stops recording and disconnects the call.
  • Page 92 Appendix Troubleshooting The answering system announces “Time and date not set.” You need to reset the date and time (see Set date/time on page 18). The answering system does not respond to the remote commands. Make sure to enter your remote access code correctly (see Remote access code on page 59).
  • Page 93 Appendix Troubleshooting I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work. Make sure your computer is powered on. Make sure your Internet connection is working properly. Make sure that the software is installed and running for your nontraditional telephone service.

  • Page 94: Maintenance

    Appendix Maintenance Taking care of your telephone Your cordless telephone contains sophisticated electronic parts, so it must be treated with care. Avoid rough treatment. Place the handset down gently. Save the original packing materials to protect your telephone if you ever need to ship it.

  • Page 95: Important Safety Information

    Appendix Important safety information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Safety information Read and understand all instructions in the user’s manual.

  • Page 96: Especially About Cordless Telephones

    Appendix Important safety information CAUTIONS: Use only the power adapter provided with this product. To obtain a replacement, visit our https://telephones.att.com 1 (800) 222-3111 website at or call . In 1 (866) 288-4268 Canada, dial Use only the supplied rechargeable battery or replacement battery (model BT162342/ https://telephones.att.com BT262342).

  • Page 97: Precautions For Users Of Implanted Cardiac Pacemakers

    Appendix Important safety information Precautions for users of implanted cardiac pacemakers Cardiac pacemakers (applies only to digital cordless telephones): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that: Pacemaker patients Should keep wireless telephones at least six inches from the pacemaker.

  • Page 98: Fcc Part 68 And Acta

    Appendix FCC Part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX.

  • Page 99: Fcc Part 15

    Appendix FCC Part 68 and ACTA Industry Canada This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.

  • Page 100: California Energy Commission Battery Charging Testing Instructions

    Appendix California Energy Commission battery charging testing instructions This telephone is set up to comply with the energy-conserving standards right out of the box. These instructions are intended for California Energy Commission (CEC) compliance testing only. When the CEC battery charging testing mode is activated, all telephone functions, except battery charging, will be disabled.

  • Page 101: Limited Warranty

    Appendix Limited warranty The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to our website at https://telephones.att.com 1 (800) 222-3111 or call . In Canada, dial 1 (866) 288-4268 1.
  • Page 102 Appendix Limited warranty 4. What is not covered by this limited warranty? This limited warranty does not cover: PRODUCT that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other liquid intrusion;...
  • Page 103 Appendix Limited warranty 6. What must you return with the PRODUCT to get warranty service? You must: a. Return the entire original package and contents including the PRODUCT to the service location along with a description of the malfunction or difficulty; and b.

  • Page 104: Technical Specifications

    Appendix Technical specifications RF frequency band 1921.536MHz — 1928.448MHz Channels Telephone base adapter voltage 96 — 130Vrms (AC voltage, 60Hz) Telephone base voltage DC6V @ 400mA (DC adapter output) Handset voltage 2.4 - 3.2VDC Charger voltage DC6V @ 400mA (AC adapter output) Operating times* Talk time (handset): up to 7 hours Talk time (speakerphone): up to 3.5 hours...

  • Page 105: Index

    Index Index Add a handset 72 Date and time 18 Alert tones 75 Delete messages 67 Announcement 53–54 Deregister handsets 73 Answer a call 23 Dialing options 44 Answer an incoming call Directory 33–40 during an intercom call 31 delete entries 39 Answering system 53–71 dial entries 39 edit entries 40...
  • Page 106 Index Index Maintenance 88 Safety information 89–91 Make a call 22 Screen icons 74 Memo 68 Screen messages 76–77 Menu 14 Skip messages 66 Message alert tone 60, 64 Speakerphone 23 Message capacity 62 Message playback 65–67 Message window displays 69 Tabletop installation 13 Missed (new) calls indicator 43 Technical specifications 98...
  • Page 107 Skip the message ..............6 Record announcement............ 7 Turn system on or off ............0 End remote access call ............. 8 (or hang up) EL52119/EL52219/EL52319/EL52429 DECT 6.0 cordless telephone/answering system with caller ID/call waiting © 2019-2020 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to...
  • Page 108 https://telephones.att.com Company: Advanced American Telephones Address: 9020 SW Washington Square Road - Ste 555 Tigard, OR 97223, United States. Phone: 1 (800) 222-3111 in the U.S. or 1 (866) 288-4268 in Canada © 2019-2020 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219.

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