Diverting Calls - Avaya INDeX 9.1 Manual

Diverting Calls – Page 15

Diverting Calls

Using Diverts
Switching No Calls On/Off
38DHB0002UKDJ Issue 2 (12/00)
Your phone can have diverts for different situations, i.e. when busy,
not answering or to divert all calls. You can also select no calls
(which uses the Divert All number if set).
• Divert on busy: Calls divert when your phone is on a call. When
set, callers cannot set a callback or camp on to your phone.
• Divert on no answer: Calls divert after ringing your phone for a
set period (see page 17).
• Divert all: All calls to your phone are diverted. Only the extension
to which you divert calls can ring you.
• No calls: Switching no calls on stops all calls. Callers hear
continuous tone or divert to the Divert All number if set.
If you switch on no calls after setting a divert all number, it diverts all
callers and even the divert extension cannot call you. If you switch it
on without setting a divert all number, all callers hear continuous
tone.
Whilst on, you hear a repeated single pip if you lift the handset, but
you can still make calls. Switching no calls on takes the phone out of
group.
Note: Your System Manager can prevent use of the no calls feature.
To switch no calls on/off:
1. Lift the handset and immediately dial 0. You will hear either:
•
Broken dial tone: Dial 60 (no calls on) or 61 (no calls off).
•
Broken dial tone: Replace the handset to finish.
INDeX 9.1 Standard Telephone