Supervisor - Nortel M2216ACD User Manual

Supervisor

To answer your supervisor when
your phone rings and the Supervisor
indicator flashes:
∫
Supervisor
If you're on a call and hear a buzz
and the Supervisor indicator flashes:
˙
∫
Supervisor
To call your supervisor:
∫
Supervisor
To return to the ACD call:
∫
In-Calls
To Conference a call with your
Supervisor, during a call in progress:
∫
Supervisor
∫
Supervisor
To Transfer to a Supervisor, during a
call in progress:
∫
Supervisor
∫
Supervisor
®
Agent features: Supervisor
Press Supervisor.
1. Press Hold.
2. Press Supervisor.
Press Supervisor. This automatically puts a
call in progress on Hold.
Press In-Calls.
1. Press Supervisor. The caller is on hold
and you can talk privately with your
Supervisor.
2. Press again after your
Supervisor
supervisor answers. You now have a
three-way conversation with the
supervisor and the caller.
1. Press Supervisor.
2. Press again when the
Supervisor
supervisor answers.
3. Press to disconnect. The caller
Release
remains connected with your
supervisor.
19