Camera Setup Difficulties - Panasonic BB-HCM331A Installation/Troubleshooting Manual

Installation/Troubleshooting
Problem
Indicator does
not light up.
Indicator
continues
blinking red.

2.2 Camera Setup Difficulties

Note
If you are experiencing any problems, it is recommended that you
temporarily disable all firewall, pop-up killer, and virus detection
software. Once the problem is identified and corrected, you can restart
the Setup Program.
Problem
Automatic Setup
fails using Setup
Program.
Viewnetcam.com
registration fails
using Setup
Program.
44
• Indicator display is disabled.
Check if the indicator control is disabled (see page 108 of the
Operating Instructions on the Setup CD-ROM).
• Confirm that the standard AC adaptor PQLV202 (Order No.
PQLV202W) is being used.
• The camera may be malfunctioning.
If you cannot access the camera, the camera may be
malfunctioning. Call our customer call center.
• More than 20 minutes have passed, after turning the camera
on.
Disconnect the plug of the AC cord from the outlet, and
reconnect it again. Set up the camera again.
• Multiple camera IP addresses are overlapping.
If you install multiple cameras, turn the camera on one by
one.
• Your PC is not connected to the Internet through the router.
Configure the router for the Internet connection from your
PC following the router manual. And register with the
Viewnetcam.com service.
• If you do not receive an E-mail from the Viewnetcam.com
service, your registered E-mail address may be incorrect.
Register your correct E-mail address again at the
Viewnetcam.com website at
http://www.viewnetcam.com.
Cause and Remedy
Cause and Remedy