Panasonic BB-HCM371A Installation/Troubleshooting Manual
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Panasonic BB-HCM371A Installation/Troubleshooting Manual

Panasonic BB-HCM371A Installation/Troubleshooting Manual

Outdoor ready
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Installation/Troubleshooting

Network Camera

Outdoor Ready
BB-HCM371A
Model No.
Please read this manual before using and save this manual for future reference.
Panasonic Network Camera Website: http://www.panasonic.com/netcam
for customers in the USA or Puerto Rico

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Summary of Contents for Panasonic BB-HCM371A

  • Page 1: Network Camera

    Installation/Troubleshooting Network Camera Outdoor Ready BB-HCM371A Model No. Please read this manual before using and save this manual for future reference. Panasonic Network Camera Website: http://www.panasonic.com/netcam for customers in the USA or Puerto Rico...
  • Page 2 Installation/Troubleshooting Introduction How to Use This Documentation The camera includes the following 2 manual types. • Installation/Troubleshooting (This manual) Installation/Troubleshooting provides explanations for accessories included with the camera, the initial configuration, and troubleshooting tips. The Installation/Troubleshooting helps you to easily configure the camera. •...

  • Page 3: System Requirements For Your Pc

    Installation/Troubleshooting System Requirements for your PC Your PC (Personal Computer) and network must meet the following technical specifications for the camera to work properly. For IPv4 Connection Item Description Operating Microsoft Windows XP, Microsoft Windows 2000 ® ® ® ® System Microsoft Windows...
  • Page 4 Internet Explorer 6.0 or later (Not included on the Setup CD- ROM) Audio Audio input/output feature (Microphone or speaker) Note See Panasonic Network Camera support website at http://panasonic.co.jp/pcc/products/en/netwkcam/ for details about network environment. What is IPv6? • IPv6 is short for "Internet Protocol Version 6".

  • Page 5: Table Of Contents

    Installation/Troubleshooting Table of Contents Before Using ..............7 IMPORTANT SAFETY INSTRUCTIONS........7 1.1.1 FCC and Other Information ............... 8 1.1.2 Security Cautions ..................10 1.1.3 User Name and Password Protection............10 Included Accessories ..............11 Camera Feature Locations............12 1.3.1 Front View....................12 1.3.2 Side View....................
  • Page 6 Installation/Troubleshooting Audio Problems................61 Image Buffer/Image Transfer............65 SD Memory Recording ..............66 IPv6....................66 2.10 IPsec .................... 67 2.11 Miscellaneous ................69...

  • Page 7: Before Using

    Installation/Troubleshooting Before Using IMPORTANT SAFETY INSTRUCTIONS When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. Read and understand all instructions. Keep these instructions. Heed all warnings. Follow all instructions. After taking away the sand or the dust on the lens cover, wipe the lens cover with a dry cloth.

  • Page 8: Fcc And Other Information

    Wipe the unit with a soft cloth. Do not use benzine, thinner, or any abrasive powder. When you leave the unit unused for a long period of time, disconnect the power cord from the outlet. If you have any problems: Consult an authorized Panasonic Factory Service Center.
  • Page 9 Installation/Troubleshooting FCC RF Exposure Warning • To comply with FCC RF exposure requirements in uncontrolled environment: • This equipment must be installed and operated in accordance with provided instructions and a minimum 20 cm (8 inches) spacing must be provided between antenna and all person's body (excluding extremities of hands, wrist and feet) during wireless modes of operation.

  • Page 10: Security Cautions

    • When sending this product to be repaired with a company not related to Panasonic, make back-up copies of files, if necessary, and reset this product to factory default. • When transferring this product to another party, make back-up copies of files, if necessary, and reset this product to factory default.

  • Page 11: Included Accessories

    Installation/Troubleshooting Included Accessories The following items are provided with the camera. Additional pieces can be ordered by calling 1-800-332-5368. Main Unit—1 pc. AC Adaptor—1 pc. AC Cord—1 pc. Order No.: PQLV202W Order No.: PSJA1069Z Connector Cover—1 pc. Sunshade—1 pc. Stand A (Left)—1 pc. Order No.: PSYCHCM331N Order No.: PSKV1051Z1 Stand B (Right)—1 pc.

  • Page 12: Camera Feature Locations

    Installation/Troubleshooting Camera Feature Locations 1.3.1 Front View Antenna Lens Cover Lens (0.5 m [about 20 inches]—Unlimited) Indicator The indicator color shows camera status. Microphone The microphone picks up audio around the camera. (See page 29 of the Operating Instructions on the Setup CD-ROM) Indicator Display Not on the LAN...

  • Page 13: Side View

    Installation/Troubleshooting 1.3.2 Side View RESTART Button Restarts the camera. (see page 131 of the Operating Instructions on the Setup CD-ROM). SD Memory Card Slot (See page 40) FACTORY DEFAULT RESET Button Resets settings to default (see page 132 of the Operating Instructions on the Setup CD-ROM).

  • Page 14: Rear View

    Installation/Troubleshooting 1.3.4 Rear View Antenna MAC Address (see page Stand 18) and Serial number (S/ Mounting Hole N) is indicated on the (See page 47) label. DC IN jack Ethernet (LAN) port ® (See page 16) (See page 15) Hook for Audio Cables External I/O (See page 44) (See page 129...

  • Page 15: Connecting The Camera To Your Router

    Installation/Troubleshooting Connecting the Camera to Your Router Connect the camera to your router with an Ethernet cable to set up the camera. Connect the Ethernet cable (customer-provided) to the camera. Ethernet port Ethernet cable To your router Note These instructions assume your PC is already connected to the Internet and your network includes a router.
  • Page 16 The AC cord is used as the main disconnect device, ensure that the socket-outlet is located/installed near the equipment and is easily accessible. • Use only specified Panasonic AC adaptor PQLV202 (Order No. PQLV202W). • If the indicator does not light green, see page 50 and page 51.

  • Page 17: Setting Up The Camera To View On The Lan

    Installation/Troubleshooting Setting up the Camera to View on the LAN Setup CD-ROM allows you to easily set up the camera. Notes • To avoid any possible problems, temporarily disable any firewall or antivirus software. • This procedure explains installation of the camera on the same network that your PC is part of.
  • Page 18 Installation/Troubleshooting • When the following dialog box is displayed, click [Unblock]. Select the camera to set up and click [Execute]. • This program searches for the cameras that are connected to the router and displays the MAC Addresses, IP addresses and Port Numbers. Address Camera Port...
  • Page 19 Installation/Troubleshooting Click [Automatic Setup (Local Access Only)]. • For the first time installation or after pressing the FACTORY DEFAULT RESET button, only [Automatic Setup (Local Access Only)] can be selected. To set up the camera with Static or DHCP settings, after performing the [Automatic Setup (Local Access Only)], run the Setup Program again and select [Manual Setup].
  • Page 20 Installation/Troubleshooting Enter the name and password that were entered above, and click [OK]. To set the Wireless Configuration, check [Enable] and click [Next>]. • When [Disable] was selected, skip to step 9. • The Wireless Configuration can also be set at in the Setup Page.
  • Page 21 Installation/Troubleshooting When the Single Camera page is displayed, the setup is completed. • When Security Warning window is displayed, click [Yes]. (See page 38) • See page 39 for Security Warning window when using Microsoft Windows XP Service Pack 2. •...

  • Page 22: Setting Up Internet Access To The Camera

    Installation/Troubleshooting Setting up Internet Access to the Camera Display the Camera List window (see page 17—page 18). Select the camera to set up and click [Execute]. • This program searches for the cameras that are connected to the router and displays the MAC Addresses, IP addresses and Port Numbers. Address Camera Port...
  • Page 23 Note In order for Internet access to be properly enabled, your router’s UPnP feature should be enabled. Most router manufacturers disable this feature. See http://panasonic.co.jp/pcc/products/en/netwkcam/ for more information. Enter the user name and password that were set, and click [OK].
  • Page 24 Enable your router's UPnP or set Port Forwarding manually following the router's manual and try Automatic Setup again. For more information about setting up a router, refer to the Panasonic Network Camera support website at http://panasonic.co.jp/pcc/products/en/ netwkcam/. •...
  • Page 25 Installation/Troubleshooting When "Setup complete" is displayed, and click [To Single Camera page]. • When [Enable] was selected at • When [Disable] was selected step 5 at step 5 • The port number must be specified at the end of camera URL. Using port 80: http://(Cameraname).viewnetcam.com or http://IP Address...

  • Page 26: Confirming The Wireless Lan Setup

    Installation/Troubleshooting Confirming the Wireless LAN Setup After setting each item for the wireless LAN, confirm that the camera works correctly. Turn off the power. Disconnect the Ethernet cable. Turn on the power • Confirm that the indicator lights green. Note If the indicator does not light green, the radio waves may not be reaching the camera.

  • Page 27: Wireless Configuration

    Wireless Configuration Set the Wireless Configuration according to the wireless settings of the router. • For more information about wireless setting, see http://panasonic.co.jp/pcc/products/en/netwkcam/ Set the SSID. Set the name of the wireless network. Select the Communication mode. They are IEEE Communication modes. Select the same Communication mode as that of the router to which the camera is connected.
  • Page 28 Installation/Troubleshooting Set the WEPKey1–4. Selecting [WEP] at Cipher enables you to set WEPKey1–4. One or all of the four keys can be set. Check the same key number as set to the router, and set the same key as at the router. : The entered WEPKey will be displayed as "...

  • Page 29: Viewnetcam.com Service (Ipv4/Ipv6)

    Installation/Troubleshooting Viewnetcam.com Service (IPv4/IPv6) Viewnetcam.com is a free dynamic DNS (DDNS) service provided by Panasonic. It allows you to choose an easy-to-remember address (such as "bob.viewnetcam.com") that you can use to view images from your camera over the Internet. This service is compatible with both IPv4 and IPv6 addresses.
  • Page 30 Installation/Troubleshooting Notes • Ask your ISP about what type of IP address you are using. • Some ISPs assign you a local IP address. In this case, you cannot use the Viewnetcam.com service. Ask you ISP about what type of IP address you are using.

  • Page 31: Connecting The Camera To A Router Supporting Upnp™ (Ipv4 Only)

    Enable your router's UPnP feature following the router manual before you set up the camera. See the Panasonic Network Camera support website at http:// panasonic.co.jp/pcc/products/en/netwkcam/ for details. • If the maximum idle time is set in PPPoE or PPTP connection with your ISP, disable it on the router.

  • Page 32: Connecting The Camera To A Router Not Supporting Upnp™ (Ipv4 Only)

    Installation/Troubleshooting 1.10 Connecting the Camera to a Router Not Supporting UPnP™ (IPv4 Only) To allow access from the Internet with a router not supporting UPnP , follow the procedures below. Select [Static] on the Network (IPv4) page. (1) Access the camera (see page 36). (2) Click [Setup] tab at the top of the page.

  • Page 33: Setting Up The Camera Using The Mac Address On The Setup Program

    Installation/Troubleshooting 1.11 Setting up the Camera Using the MAC Address on the Setup Program The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC. If you cannot disable your firewall or antivirus software, you can set up the camera using the camera MAC address as shown below.
  • Page 34 Installation/Troubleshooting Enter the user name and password, and click [Save]. The Enter Network Password window is displayed. Enter the user name and password that were set, and click [OK].
  • Page 35 Installation/Troubleshooting When the Single Camera page is displayed, the setup is completed. • If Security Warning window is displayed, click [Yes] (see page 38). • See page 39 for Security Warning window when using Microsoft Windows XP Service Pack 2. Notes •...

  • Page 36: Confirming The Camera Image

    Installation/Troubleshooting 1.12 Confirming the Camera Image Start up the web browser on your PC. Enter "http://IPv4 Address (or URL):Port Number" on the address bar, and press [Enter] on the keyboard. • When port number is 80 (default), you do not need to enter port number. See page 44 of the Operating Instructions on the Setup CD-ROM for details about port number.
  • Page 37 Installation/Troubleshooting Notes • When users other than an administrator are accessing the camera, [Setup] and [Maintenance] tab will not be displayed. Additionally, When [Do not permit access from guest users] is set on the Security: Administrator page, [Login] tab will not be displayed. •...
  • Page 38 Installation/Troubleshooting Security Warning window To view a video (Motion JPEG) or to use audio feature, ActiveX Controls must be ® installed. When trying to display a video for the first time, Security Warning window will be displayed. When using Windows 2000 or Windows XP, log in as an administrator to install it.
  • Page 39 Installation/Troubleshooting • In some corporate network environments a firewall may be used for security purposes. It is possible that this may prevent motion video from being displayed. In this situation we suggest: • Contact your network administrator. • Try using regularly refreshed images. Security Warning window on Microsoft Windows XP Service Pack 2 To view a video (Motion JPEG) or to use audio feature, ActiveX Controls must be installed.

  • Page 40: Using The Sd Memory Card

    Installation/Troubleshooting 1.13 Using the SD Memory Card The SD memory card (customer-provided) can store image data and replay them. Follow the instructions below to insert the SD memory card into the camera. Open the cover on the side of the camera. Insert the SD memory card, and push with your finger until it clicks.
  • Page 41 Installation/Troubleshooting Notes • Sound cannot be recorded. • Format the SD memory card, before you record the image data. (see page 89 of Operating Instructions on the Setup CD-ROM) [For assistance, please call: 1-800-272-7033]...

  • Page 42: Installing The Camera

    Installation/Troubleshooting 1.14 Installing the Camera The camera has a splash resistant body. The splash resistant body allows the camera to be used indoors and outdoors. Waterproof cabling is necessary for outdoor mounting. Check the camera operation before installing (cabling and mounting) the camera.

  • Page 43: Wiring The Camera

    Installation/Troubleshooting 1.14.1 Wiring the Camera Check the location where the camera will be installed. Select the proper cable suited to the camera location. Consult an authorized wiring electrician for cabling. The camera can be mounted in the following ways. Put the cables through the connector cover (1.). Connect the DC plug of the AC adaptor to the DC IN jack (2.) and Ethernet cable to the Ethernet port (3.).
  • Page 44 Installation/Troubleshooting Thread the AC adaptor cord through the hook. Fasten the connector cover by fastening the two screws in numerical order. The remaining screw hole on the connector cover is used for attaching sunshade. Note When you mount the camera, always hook the AC adaptor cord and audio cables to the hooks.
  • Page 45 Installation/Troubleshooting Roll up putty around the cables and fit them into the holes to prevent water from getting inside the camera. Notes • Confirm the camera is functioning before puttying the cables. Putties and self bonding tape cannot be used twice. •...

  • Page 46: Mounting The Camera

    Installation/Troubleshooting 1.14.2 Mounting the Camera Four mounting methods are shown in the following figures. Confirm the top and bottom of the camera when mounting. Ask the authorized dealer for mounting. Note Mounting and cabling instructions described in this Installation/ Troubleshooting follow generally accepted guidelines suitable for residential installations.

  • Page 47: Ceiling Mount

    Installation/Troubleshooting Ceiling Mount Notes Stand A • Do not mount the camera upside down. The image may be displayed upside down. Fit Stand A Make sure the indicator is with Stand B. always in the lower right corner. Bottom Stand B •...
  • Page 48 Installation/Troubleshooting Wall Mount Notes • Drive mounting screws into the wall. Be careful to Stand A avoid touching any metalwork (metal/wire laths etc.), conduits or electrical cables buried in the wall. • Do not mount the camera upside down. The image Fit Stand A may be displayed upside down.
  • Page 49 Installation/Troubleshooting Making holes on mortar or concrete wall Put flexible stand on the wall where you plan to install the camera and mark the points where you are going to make holes. Make holes with an electric drill. Insert plastic plugs (customer-provided) into the holes and push them inside the holes with the hammer.

  • Page 50: Troubleshooting

    Installation/Troubleshooting Troubleshooting Troubleshooting The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/ products/en/netwkcam/" includes various technical information other than the contents in this troubleshooting section. Access it if problems occur. Indicator Error Codes Problem Cause and Remedy Indicator lights • Ethernet cable is not connected properly.
  • Page 51 Troubleshooting Installation/Troubleshooting Problem Cause and Remedy Indicator does • Indicator display is disabled. not light up. Check if the indicator control is disabled (see page 116 of the Operating Instructions on the Setup CD-ROM). • Confirm that the standard AC adaptor PQLV202 (Order No. PQLV202W) is being used.

  • Page 52: Camera Setup Difficulties

    Installation/Troubleshooting Troubleshooting Camera Setup Difficulties Note If you are experiencing any problems, it is recommended that you temporarily disable all firewall, pop-up killer, and virus detection software. Once the problem is identified and corrected, you can restart the Setup Program. Problem Cause and Remedy Automatic Setup...
  • Page 53 Troubleshooting Installation/Troubleshooting Problem Cause and Remedy Setup Program • Your firewall or antivirus software is blocking the connection. does not list any To avoid any possible problems, temporarily disable any cameras. firewall or antivirus software, and set up the camera again. If you cannot disable your firewall or antivirus software, you can set up the camera using the MAC address (see page 33).

  • Page 54: About Wireless Communication

    Installation/Troubleshooting Troubleshooting Problem Cause and Remedy The camera IP • Clicking [Camera Setup] on the Setup Program displays the address and port camera list. The camera list shows the MAC address labeled number have beside the Ethernet (LAN) port. The camera IP address and been forgotten.

  • Page 55: Camera Image

    Troubleshooting Installation/Troubleshooting Camera Image/Page Display Problem Cause and Remedy The Top page is • The camera IP address has changed. not displayed. Enter the new IP address in the address bar of the web browser. • Wrong IP address class is assigned to the camera. IP addresses of the PC and the camera must be in the same local IP address class.
  • Page 56 Installation/Troubleshooting Troubleshooting Problem Cause and Remedy The Top page is • The connection type is wrong (see page 46 of the Operating not displayed. Instructions on the Setup CD-ROM). If the camera is not connected to the network in the [Auto Negotiation] setting, set up the camera and the router seeing the following table.
  • Page 57 Troubleshooting Installation/Troubleshooting Problem Cause and Remedy Authentication • User name and password for the administrator or general users windows are are changed. consequently Close the web browser, and access the camera again. displayed. Only half of the • You are using Internet Explorer 4.xx or lower. image is Upgrade Internet Explorer to version 6.0 or greater.
  • Page 58 Installation/Troubleshooting Troubleshooting Problem Cause and Remedy Image is out of • The lens cover has dust, dirt, fingerprints or droplets on it. focus. Clean the lens cover with a dry cloth (see page 141 of the Operating Instructions on the Setup CD-ROM). •...
  • Page 59 When • The power to the camera was turned off during firmware update, accessing the so the firmware may be broken. camera, the Download the latest firmware on the Panasonic Network Update Camera support website. Firmware page is displayed. [For assistance, please call: 1-800-272-7033]...

  • Page 60: Operation Bar

    Installation/Troubleshooting Troubleshooting Operation Bar Problem Cause and Remedy Pan/tilt, click to • Your PC is not connected to the camera. center and Click [Refresh] on the web browser. Confirm that the image preset features refreshes, and operate the pan/tilt functions. do not work.

  • Page 61: Audio Problems

    Troubleshooting Installation/Troubleshooting Audio Problems Problem Cause and Remedy Listen button is • The [Input] setting is set to [Disable] on the Audio page. displayed gray. Change it to [Enable]. (See page 75 of the Operating Instructions on the Setup CD-ROM) •...
  • Page 62 Installation/Troubleshooting Troubleshooting Problem Cause and Remedy Audio cannot be • The Listen button appears like this: heard on the computer. Click the Listen button. (It will change to • Listen button is displayed gray. [Listen] is not permitted on the General User page. Permit it. (see page 81 of Operating Instructions on the Setup CD- ROM) •...
  • Page 63 Troubleshooting Installation/Troubleshooting Problem Cause and Remedy Audio is not • The Talk button appears like this: produced from an external Click the Talk button. (It will change to speaker • The Talk button is gray. connected to the camera. [Talk] is not permitted on the General User page. Permit it (see page 81 of Operating Instructions on the Setup CD- ROM).
  • Page 64 Installation/Troubleshooting Troubleshooting Problem Cause and Remedy Noise can be • The plug of the external microphone or speaker is dirty. heard. Wipe the connection terminal of the microphone or speaker. • The external microphone or speaker is not connected properly. Correctly connect the external microphone or speaker.

  • Page 65: Image Buffer/Image Transfer

    Troubleshooting Installation/Troubleshooting Image Buffer/Image Transfer Problem Cause and Remedy The camera • Errors have occurred on the way to the E-mail or FTP server. does not See the Protocol column on the Status page (see page 118 transfer the of the Operating Instructions on the Setup CD-ROM), and image by E-mail check if the error is displayed.

  • Page 66: Sd Memory Recording

    Installation/Troubleshooting Troubleshooting SD Memory Recording Problem Cause and Remedy Cannot write • It is writing protected. onto the SD Cancel the writing protection. memory card. It takes time to • Sometimes it takes time when it is formatted on a PC. record.

  • Page 67: Ipsec

    PC's IPsec settings. • IPsec settings have not been set on your PC. Set IPsec settings on your PC. See the Panasonic Network Camera support website (http://panasonic.co.jp/pcc/ products/en/netwkcam/) for how to do this. • The pre-shared key is not set correctly.
  • Page 68 Installation/Troubleshooting Troubleshooting Problem Cause and Remedy The camera • The pre-shared key is not set correctly. cannot be Set the same pre-shared key for the camera and the VPN accessed in router (see page 57 of Operating Instructions on the Setup tunnel mode.

  • Page 69: Miscellaneous

    Troubleshooting Installation/Troubleshooting 2.11 Miscellaneous Problem Cause and Remedy ActiveX cannot • Security software disables the ActiveX installation. be installed. Close the security software, and install the ActiveX again. The firmware is • The firmware updating is not completed due to power off, not updated.
  • Page 70 Installation/Troubleshooting Memo...
  • Page 71 Installation/Troubleshooting Memo [For assistance, please call: 1-800-272-7033]...
  • Page 72 Symptom Send the unit to an authorized servicenter, prepaid and adequately insured. Do not send your unit to the Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products. Installation/Troubleshooting is subject to change without notice.

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