Troubleshooting; Indicator Error Codes - Panasonic BB-HCM331A Installation/Troubleshooting Manual

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Troubleshooting

The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/
products/en/netwkcam/" includes various technical information other than the contents
in this troubleshooting section. Access it if problems occur.

2.1 Indicator Error Codes

Problem
Indicator lights
or blinks orange.
Indicator
continues
blinking orange.
Indicator
continues
blinking orange
(2-second
interval).
Indicator
continues
blinking green.
• Ethernet cable is not connected properly.
Connect the Ethernet cable properly.
• PC, Ethernet hub or router is not working.
Confirm that PC, Ethernet hub and router is working.
• Indicator blinks orange when updating firmware.
If you access the camera on the web browser, Update
Firmware page will be displayed. Update the firmware
following the procedure (see page 111 of the Operating
Instructions on the Setup CD-ROM). If you fail to update the
firmware, see page 59.
• The router on your network is turned off.
Turn the router on, and wait for a while until the ADSL line is
connected.
• An error occurs in UPnP
Set up the camera again in [Automatic Setup] by the Setup
Program following the procedures shown on page 20.
• Automatic setup is not complete.
Complete the setup following this Installation/
Troubleshooting.
• The camera did not get its IP address from the DHCP server.
When setting [Automatic Setup] or [DHCP Setup], the
camera may not get its IP address due to network failures.
Ask your ISP or network administrator for more information.
[For assistance, please call: 1-800-272-7033]
Cause and Remedy
port forwarding.
TM
Installation/Troubleshooting
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