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Panasonic BB-HCM331 Installation/Troubleshooting Manual

Outdoor network camera
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Installation/Troubleshooting

Network Camera

Outdoor Ready
BB-HCM331
Model No.
Please read this manual before using and save this manual for future reference.

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Summary of Contents for Panasonic BB-HCM331

  • Page 1: Network Camera

    Installation/Troubleshooting Network Camera Outdoor Ready BB-HCM331 Model No. Please read this manual before using and save this manual for future reference.
  • Page 2 Installation/Troubleshooting Introduction How to Use This Documentation The camera includes the following 3 manual types. • Getting Started (both printed and included on the Setup CD-ROM) Getting Started explains how to connect, set up and mount the camera. • Installation/Troubleshooting (this manual) Installation/Troubleshooting provides explanations for accessories included with the camera, the initial configuration, and troubleshooting tips.
  • Page 3 Your PC (Personal Computer) and network must meet the following technical specifications for the camera to work properly. Item Operating Microsoft System Microsoft • For viewing single camera Pentium • For viewing multiple cameras Pentium 4 (1.8 GHz or greater is recommended.) Protocol TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ARP, ICMP) Interface...
  • Page 4 Operating System Protocol Interface Web Browser Audio Note See Panasonic Network Camera support website at http://panasonic.co.jp/pcc/products/en/netwkcam/ for details about network environment. What is IPv6? • IPv6 is short for "Internet Protocol Version 6". • IPv6 was created to address the additional IP addresses that will be needed as the Internet continues to expand.

  • Page 5: Table Of Contents

    Before Using ...7 IMPORTANT SAFETY INSTRUCTIONS... 7 1.1.1 Security Cautions ... 8 1.1.2 User Name and Password Protection... 9 1.1.3 Audio and Video Recording Notice... 9 Included Accessories ... 10 Camera Feature Locations... 11 1.3.1 Front View... 11 1.3.2 Side View... 12 1.3.3 Bottom View ...
  • Page 6 Installation/Troubleshooting SD Memory Recording ... 59 IPv6... 59 IPsec ... 60 2.10 Miscellaneous ... 62...

  • Page 7: Before Using

    Before Using IMPORTANT SAFETY INSTRUCTIONS When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. Read and understand all instructions. Keep these instructions. Heed all warnings. Follow all instructions. After taking away the sand or the dust on the lens cover, wipe the lens cover with a dry cloth.

  • Page 8: Security Cautions

    • When sending this product to be repaired with a company not related to Panasonic, make back-up copies of files, if necessary, and reset this product to factory default. • When transferring this product to another party, make back-up copies of files, if necessary, and reset this product to factory default.

  • Page 9: User Name And Password Protection

    Setup CD-ROM) Audio and Video Recording Notice PLEASE NOTE that under certain circumstances, audio/video recording may be PROHIBITED by law. This device should be used only in compliance with all applicable federal, state and local statutes. Installation/Troubleshooting Panasonic Communications Co., Ltd.

  • Page 10: Included Accessories

    Installation/Troubleshooting Included Accessories The following items are provided with the camera. Main Unit—1 pc. Connector Cover —1 pc. Order No.: PSYCHCM331N Screws—4 pcs. Order No.: XTN26+10GVW Self Bonding tape —1 pc. Order No.: PSHG1235Z AC Adaptor—1 pc. Order No.: PQLV202V Sunshade—1 pc.

  • Page 11: Camera Feature Locations

    Camera Feature Locations Front View Not on the LAN Power On the LAN Normal Operation* Setting Automatic Setup Finished setting Using Getting IP address* DHCP Got IP address Updating Firmware Pressing FACTORY DEFAULT RESET button UPnP Failure Internal Failure The indicator turns orange if the camera is not connected to the LAN. The indicator blinks orange if the camera is not connected to the LAN.

  • Page 12: Side View

    Installation/Troubleshooting 1.3.2 Side View 1.3.3 Bottom View Stand/Tripod Mounting Hole (See page 40 and page 42) RESTART Button Restarts the camera. (See page 160 of the Operating Instructions on the Setup CD-ROM) SD Memory Card Slot (See page 35) FACTORY DEFAULT RESET Button Resets settings to default (see page 161 of the Operating Instructions on the Setup CD-ROM).

  • Page 13: Rear View

    Rear View Stand Mounting Hole (See page 41) DC IN jack (See page 15) External I/O (See page 158 of the Operating Instructions on the Setup CD- ROM) Note When installing the external microphone and external speaker outdoors, they must be for outdoor use. Installation/Troubleshooting MAC Address (see page 17) and Serial number (S/...

  • Page 14: Connecting The Camera To Your Router

    Installation/Troubleshooting Connecting the Camera to Your Router Connect the camera to your router with an Ethernet cable to set up the camera. Connect the Ethernet cable (customer-provided) to the camera. Note These instructions assume your PC is already connected to the Internet and your network includes a router.
  • Page 15 The AC cord is used as the main disconnect device, ensure that the socket-outlet is located/installed near the equipment and is easily accessible. • Use only specified Panasonic AC adaptor PQLV202 (Order No. PQLV202V). • If the indicator does not light green, see page 44 and page 45.

  • Page 16: Setting Up The Camera To View On The Lan

    Installation/Troubleshooting Setting up the Camera to View on the LAN Setup CD-ROM allows you to easily set up the camera. Notes • To avoid any possible problems, temporarily disable any firewall or antivirus software. • This procedure explains installation of the camera on the same network that your PC is part of.
  • Page 17 Select the camera to set up and click [Execute]. • This program searches for the cameras that are connected to the router and displays the MAC Addresses, IP addresses and Port Numbers. Address Address • The MAC Address on the rear side (see page 13) of the camera shows which camera you select on the Camera List window.
  • Page 18 Installation/Troubleshooting Click [Automatic Setup (Local Access Only)]. • For the first time installation or after pressing the FACTORY DEFAULT RESET button, only [Automatic Setup (Local Access Only)] can be selected. To set up the camera with Static or DHCP settings, after performing the [Automatic Setup (Local Access Only)], run the Setup Program again and select [Manual Setup].
  • Page 19 When the Single Camera page is displayed, the setup is completed. • When Security Warning window is displayed, click [Yes]. (See page 33) • See page 34 for Security Warning window when using Microsoft Windows XP Service Pack 2. Note To ensure that the most current image is displayed, Internet Explorer should be configured as follows.

  • Page 20: Setting Up Internet Access To The Camera

    Installation/Troubleshooting Setting up Internet Access to the Camera Display the Camera List window (see page 16—page 17). Select the camera to set up and click [Execute]. • This program searches for the cameras that are connected to the router and displays the MAC Addresses, IP addresses and Port Numbers. Address •...
  • Page 21 In order for Internet access to be properly enabled, your router's UPnP feature should be enabled. Most router manufacturers disable this feature. See http://panasonic.co.jp/pcc/products/en/netwkcam/ for more information. Enter the user name and password that were set, and click [OK]. Installation/Troubleshooting Sets up the camera to view on the LAN.
  • Page 22 UPnP enabled. Enable your router's UPnP following the router's manual and try Automatic Setup again. For more information about setting up a router, refer to the Panasonic Network Camera support website at http://panasonic.co.jp/pcc/products/en/ netwkcam/.
  • Page 23 When "Setup complete" is displayed, and click [To Single Camera page]. • When [Enable] was selected at step 5 • The port number must be specified at the end of camera URL. Using port 80: http://(Cameraname).viewnetcam.com or http://IP Address Using any other port: http://(Cameraname).viewnetcam.com:Port Number or http://IP Address:Port Number When the Single Camera page is displayed, the setup is completed.

  • Page 24: Viewnetcam.com Service (Ipv4/Ipv6)

    Installation/Troubleshooting Viewnetcam.com Service (IPv4/IPv6) Viewnetcam.com is a free dynamic DNS (DDNS) service provided by Panasonic. It allows you to choose an easy-to-remember address (such as "bob.viewnetcam.com") that you can use to view images from your camera over the Internet. This service is compatible with both IPv4 and IPv6 addresses.
  • Page 25 Notes • Ask your ISP about what type of IP address you are using. • Some ISPs assign you a local IP address. In this case, you cannot use the Viewnetcam.com service. Ask you ISP about what type of IP address you are using.

  • Page 26: Connecting The Camera To A Router Supporting Upnp™ (Ipv4 Only)

    Notes • In some routers, the UPnP router's UPnP camera. See the Panasonic Network Camera support website at http:// panasonic.co.jp/pcc/products/en/netwkcam/ for details. • If the maximum idle time is set in PPPoE or PPTP connection with your ISP, disable it on the router. See the router manual for details.

  • Page 27: Connecting The Camera To A Router Not Supporting Upnp™ (Ipv4 Only)

    Connecting the Camera to a Router Not Supporting UPnP™ (IPv4 Only) To allow access from the Internet with a router not supporting UPnP procedures below. Select [Static] on the Network (IPv4) page. (1) Access the camera (see page 31). (2) Click [Setup] tab at the top of the page. (3) Select [Static] on the Network page.

  • Page 28: Setting Up The Camera Using The Mac Address On The Setup Program

    Installation/Troubleshooting 1.10 Setting up the Camera Using the MAC Address on the Setup Program The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC. If you cannot disable your firewall or antivirus software, you can set up the camera using the camera MAC address as shown below.
  • Page 29 Enter the user name and password, and click [Save]. The Enter Network Password window is displayed. Enter the user name and password that were set, and click [OK]. Installation/Troubleshooting...
  • Page 30 Installation/Troubleshooting When the Single Camera page is displayed, the setup is completed. • If Security Warning window is displayed, click [Yes] (see page 33). • See page 34 for Security Warning window when using Microsoft Windows XP Service Pack 2. Notes •...

  • Page 31: Confirming The Camera Image

    Start up the web browser on your PC. Enter "http://IPv4 Address (or URL):Port Number" on the address bar, and press [Enter] on the keyboard. • When port number is 80 (default), you do not need to enter port number. See page 53 of the Operating Instructions on the Setup CD-ROM for details about port number.
  • Page 32 Installation/Troubleshooting Notes • When users other than an administrator are accessing the camera, [Setup] and [Maintenance] tab will not be displayed. Additionally, When [Do not permit access from guest users] is set on the Security: Administrator page, [Login] tab will not be displayed. •...
  • Page 33 To view a video (Motion JPEG) or to use audio feature, ActiveX installed. When trying to display a video for the first time, Security Warning window will be displayed. When using Windows 2000 or Windows XP, log in as an administrator to install it.
  • Page 34 Installation/Troubleshooting Security Warning window on Microsoft Windows XP Service Pack 2 To view a video (Motion JPEG) or to use audio feature, ActiveX Controls must be installed. Follow the steps shown below to install ActiveX Controls. Click the warning displayed above the tabs, and click [Install ActiveX Control...].

  • Page 35: Using The Sd Memory Card

    The SD memory card (customer-provided) can store image data and replay them. Follow the instructions below to insert the SD memory card into the camera. Open the cover on the side of the camera. Insert the SD memory card, and push with your finger until it clicks. Or push the card lightly to remove.

  • Page 36: Installing The Camera

    Installation/Troubleshooting 1.13 Installing the Camera The camera has a splash resistant body. The splash resistant body allows the camera to be used indoors and outdoors. Waterproof cabling is necessary for outdoor mounting. Check the camera operation before installing (cabling and mounting) the camera.

  • Page 37: Wiring The Camera

    Check the location where the camera will be installed. Select the proper cable suited to the camera location. Consult an authorized wiring electrician for cabling. The camera can be mounted in the following ways. Put the cables through the connector cover (1.). Connect the DC plug of the AC adaptor to the DC IN jack (2.) and Ethernet cable to the Ethernet port (3.).
  • Page 38 Installation/Troubleshooting Thread the AC adaptor cord through the hook. Fasten the connector cover by fastening the two screws in numerical order. The remaining screw hole on the connector cover is used for attaching sunshade. Note When you mount the camera, always hook the AC adaptor cord and audio cables to the hooks.
  • Page 39 Roll up putty around the cables and fit them into the holes to prevent water from getting inside the camera. Notes • Confirm the camera is functioning before puttying the cables. Putties and self bonding tape cannot be used twice. •...

  • Page 40: Mounting The Camera

    Installation/Troubleshooting 1.13.2 Mounting the Camera Four mounting methods are shown in the following figures. Confirm the top and bottom of the camera when mounting. Ask the authorized dealer for mounting. Note Mounting and cabling instructions described in this Installation/ Troubleshooting follow generally accepted guidelines suitable for residential installations.

  • Page 41: Ceiling Mount

    Ceiling Mount Notes • Do not mount the camera upside down. The image may be displayed upside down. Bottom • When mounting, we suggest using the hardware we provide. Mounting in any other manner may cause the camera to fall, causing personal injury or damage to the camera.

  • Page 42: Wall Mount

    Installation/Troubleshooting Wall Mount Notes • Drive mounting screws into the wall. Be careful to avoid touching any metalwork (metal/wire laths etc.), conduits or electrical cables buried in the wall. • Do not mount the camera upside down. The image may be displayed upside down.
  • Page 43 Put flexible stand on the wall where you plan to install the camera and mark the points where you are going to make holes. Make holes with an electric drill. Insert plastic plugs (customer-provided) into the holes and push them inside the holes with the hammer. Change the drill depending on the concrete wall or the tiled wall.

  • Page 44: Troubleshooting

    Installation/Troubleshooting Troubleshooting The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/ products/en/netwkcam/" includes various technical information other than the contents in this troubleshooting section. Access it if problems occur. Indicator Error Codes Problem Indicator lights • Ethernet cable is not connected properly.

  • Page 45: Camera Setup Difficulties

    Troubleshooting Problem Indicator does • Indicator display is disabled. not light up. • Confirm that the standard AC adaptor PQLV202 (Order No. PQLV202V) is being used. Indicator • The camera may be malfunctioning. continues blinking red. Camera Setup Difficulties Note If you are experiencing any problems, it is recommended that you temporarily disable all firewall, pop-up killer, and virus detection software.
  • Page 46 Installation/Troubleshooting Problem Setup Program does not list any cameras. Setup Program fails to complete successfully. UPnP port forwarding setup fails. Cause and Remedy • Your firewall or antivirus software is blocking the connection. To avoid any possible problems, temporarily disable any firewall or antivirus software, and set up the camera again.
  • Page 47 Troubleshooting Problem The camera IP • Clicking [Camera Setup] on the Setup Program displays the address and port camera list. The camera list shows the MAC address labeled number have beside the Ethernet (LAN) port. The camera IP address and been forgotten.

  • Page 48: Camera Image

    Installation/Troubleshooting Camera Image/Page Display Problem The Top page is • The camera IP address has changed. not displayed. • Wrong IP address class is assigned to the camera. • The router does not allow access to the camera under the router •...
  • Page 49 Troubleshooting Problem The Top page is • The connection type is wrong (see page 55 of the Operating not displayed. Instructions on the Setup CD-ROM). • The default gateway or DNS server addresses may be wrong. The correct IP addresses are required especially when you are using the Viewnetcam.com service.
  • Page 50 Installation/Troubleshooting Problem Authentication • User name and password for the administrator or general users windows are consequently displayed. Only half of the • You are using Internet Explorer 4.xx or lower. image is displayed. Camera image • ActiveX Controls are not installed in Internet Explorer. is not displayed.
  • Page 51 Troubleshooting Problem Image is out of • The lens cover has dust, dirt, fingerprints or droplets on it. focus. • The object is too close to the camera. The color on the • White balance does not work well. image is strange.
  • Page 52 51 of the Operating Instructions on the Setup CD- ROM). The image refreshes slowly in color night view mode. Make the area around the camera brighter. so the firmware may be broken. Download the latest firmware on the Panasonic Network Camera support website. Troubleshooting...

  • Page 53: Operation Bar

    Troubleshooting Operation Bar Problem Pan/tilt, click to • Your PC is not connected to the camera. center and preset features do not work. • The camera is not turned on. • Multiple users are operating the camera simultaneously. • The pan/tilt reaches its end. •...

  • Page 54: Audio Problems

    Installation/Troubleshooting Audio Problems Problem Listen button is • The [Input] setting is set to [Disable] on the Audio page. displayed gray. • In the access level settings on the General User page, [Listen] is Talk button is • The [Output] setting is set to [Disable] on the Audio page. displayed gray.
  • Page 55 Troubleshooting Problem Audio cannot be • The Listen button appears like this: heard on the computer. • Listen button is displayed gray. • The volume is set to minimum. • The computer volume is set to mute or minimum volume. The Audio •...
  • Page 56 Installation/Troubleshooting Problem Audio is not • The Talk button appears like this: produced from an external speaker • The Talk button is gray. connected to the camera. • Microphone is not selected on your PC's volume control screen. • The PC's microphone input setting is set to mute. •...
  • Page 57 Troubleshooting Problem Noise can be • The plug of the external microphone or speaker is dirty. heard. • The external microphone or speaker is not connected properly. • The audio from your PC speaker is being caught by your PC microphone, then the camera is transmitting the audio as the noise.

  • Page 58: Image Buffer/Image Transfer

    Installation/Troubleshooting Image Buffer/Image Transfer Problem The camera • Errors have occurred on the way to the E-mail or FTP server. does not transfer the image by E-mail or FTP. • The default gateway and DNS server addresses are not • Login ID and password for E-mail or FTP are invalid. The camera •...

  • Page 59: Sd Memory Recording

    Troubleshooting SD Memory Recording Problem Cannot write • It is writing protected. onto the SD memory card. It takes time to • Sometimes it takes time when it is formatted on a PC. record. IPv6 Problem The Top page is •...

  • Page 60: Ipsec

    Decrease the number of computers connected simultaneously, and wait for a while, or shorten the lifetime in the PC's IPsec settings. Set IPsec settings on your PC. See the Panasonic Network Camera support website (http://panasonic.co.jp/pcc/ products/en/netwkcam/) for how to do this.
  • Page 61 Troubleshooting Problem E-mail or FTP • The network settings are not set correctly. transfer cannot be sent in transport mode. • The pre-shared key is not set correctly. • There is a e-mail server or FTP server within the tunnel mode network.

  • Page 62: Miscellaneous

    Installation/Troubleshooting 2.10 Miscellaneous Problem ActiveX cannot • Security software disables the ActiveX installation. be installed. The firmware is • The firmware updating is not completed due to power off, not updated. Shortcut icon is • UPnP not displayed in the My Network Places folder.
  • Page 63 Installation/Troubleshooting Memo...
  • Page 64 1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.

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