Canon iPF9000S Troubleshooting Manual page 117

25. Operational Failures ③
C1 The user software CDs setup menu does not appear
Failure
causes
C2 Cannot install the HDI driver
Cause
C1 QuickTime Ver.7 is installed.
C2 Multiple copies of AutoCAD are installed.
Flow 1
Cannot install from the integrated installer
sometimes due to a QuickTime Ver. 7.0.2 bug
Flow 2
The HDI driver installer installs only the latest
version of the AutoCAD HDI driver
Chapter 4 More Sophisticated Fault Isolation Tasks
Cannot install
Point to check
Upgrade to the latest release of QuickTime or uninstall it
Install the printer driver and other tools individually without
using the integrated installer
Run AutoCAD "Add Plotter Wizard" to install an earlier version
of the AutoCAD HDI driver
3-43
Action
Flow 1
Flow 2