Getting Help Online; Getting Help By Telephone - IBM IntelliStation M Pro Type 6868 User Manual

In the U.S. and Canada, to access the IBM Automated Fax System, call
1-800-426-3395.

Getting help online

Online Housecall is a remote communication tool that allows an IBM
technical-support representative to access your PC by modem. Many
problems can be remotely diagnosed and corrected quickly and easily. In
addition to a modem, a remote-access application program is required. This
service is not available for servers. There might be a charge for this service,
depending on the request.
For more information about configuring your PC for Online Housecall:
In the U.S., call 1-800-772-2227.
In Canada, call 1-800-565-3344.
In all other countries, contact your IBM reseller or IBM marketing
representative.

Getting help by telephone

During the warranty period, you can get help and information by telephone
through the IBM PC HelpCenter.
Please have the following information ready when you call:
Machine Type and Model
Serial numbers of your computer, monitor, and other components, or
your proof of purchase
Description of the problem
Exact wording of any error messages
Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday,
from 9:00 a.m. to 6:00 p.m.
Country
Austria
Belgium - Dutch
5 Response time will vary depending on the number and complexity of incoming calls.
5
Österreich
Belgie
Chapter 7. Getting help, service, and information
Telephone number
01-24 592 5901
02-210 9820
131