Using Electronic Support Services; Getting Information By Fax; Getting Help Online - IBM 6643 - NetVista X40 - 128 MB RAM User Manual

http://www.direct.ibm.com/content/home/en_US/aptiva
You can select a country-specific Web site from these pages.

Using electronic support services

If you have a modem, you can get help from several popular services. Online
information services provide assistance through question-and-answer message
areas, live chat rooms, searchable databases, and more.
Technical information is available on a wide range of topics, such as:
• Hardware setup and configuration
• Preinstalled software
• Windows, OS/2, and DOS
• Networking
• Communications
• Multimedia
In addition, the latest device driver updates are available.
Commercial online services, such as America Online (AOL), contain information
about IBM products. (For AOL, use the keyword IBM.)

Getting information by fax

If you have a touch-tone telephone and access to a fax machine, in the U.S. and
Canada you can receive by fax marketing and technical information on many
topics, including hardware, operating systems, and local area networks (LANs).
You can call the IBM Automated Fax System 24 hours a day, 7 days a week.
Follow the recorded instructions, and the requested information will be sent to
your fax machine.
In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-
3395.

Getting help online

Online Housecall is a remote communication tool that allows an IBM technical-
support representative to access your PC by modem. Many problems can be
remotely diagnosed and corrected quickly and easily. In addition to a modem, a
remote-access application program is required. This service is not available for
servers. There might be a charge for this service, depending on the request.
For more information about configuring your PC for Online Housecall:
• In the U.S., call 1-800-772-2227.
• In Canada, call 1-800-565-3344.
• In all other countries, contact your IBM reseller or IBM marketing
representative.
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User Guide