To Run The Diagnostic Test - HP OmniBook Sojourn User Manual

Note
Troubleshooting
Testing the Operation

To run the diagnostic test

1. Insert the diagnostic disk in the floppy drive.
2. Reboot the OmniBook.
3. Go through the first several screens.
4. When the hardware detection finishes, check the list of detected hardware. The
following information and devices should be listed if applicable:
Product name
Serial number
BIOS version
Processor type
If any such device is present but not detected, or if its test fails, it may be configured
incorrectly in the BIOS Setup utility. You can confirm the problem by running BIOS
Setup and checking the settings.
5. Optional: When the hardware detection finishes, press F4 to save system
information in the Support Ticket log file, HPSUPPT.TXT.
6. Run the basic test. When prompted, press F2 to start the basic hardware test.
7. Optional: When the test finishes, press F4 to save system and test information in
the Support Ticket log file, HPSUPPT.TXT.
8. Optional: Run the advanced tests. When prompted, press F2 to open the
advanced test screen.
6-16
Cache memory
Main memory
Graphics adapter
Display name
Floppy drives
IDE drives
SoundBlaster audio device