HP OmniBook XE User Manual
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HP OmniBook XE User Manual

HP OmniBook XE User Manual

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See also: Reference Manual , Setup Manual
Tips for Using the OmniBook XE and XE2
Configuring and Testing Your OmniBook
Configuring the OmniBook with the BIOS Setup Utility
Updating the OmniBook BIOS
Testing the OmniBook with HP Diag Tools
Using Power Management in Windows 95
Using Enhanced Video and Dual Monitors (Windows 95 and Windows 98)
Expanding the Hibernate Partition When Adding RAM
Recovering and Reinstalling Software
Recovering Software
Reinstalling the Online User's Guide on an OmniBook XE
Reinstalling Service Pack 4a (Windows NT 4.0)
Modem Information
Modem Dialing in France, Belgium, and Spain (OmniBook XE)
Modem Dialing in Spain (OmniBook XE2)
Modem Specifications

Troubleshooting

Audio Problems
CD-ROM Drive Problems
Display Problems
Hard Disk Drive Problems
Heat Problems
Keyboard, Touch Pad, and Mouse Problems
Infrared Problems
Memory Problems
Modem Problems
PC Card (PCMCIA) Problems
Performance Problems
Port Replicator Problems
Power and Battery Problems
Printing Problems
Serial, Parallel, and USB Problems
Startup Problems
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Summary of Contents for HP OmniBook XE

  • Page 1: Troubleshooting

    Expanding the Hibernate Partition When Adding RAM Recovering and Reinstalling Software Recovering Software Reinstalling the Online User’s Guide on an OmniBook XE Reinstalling Service Pack 4a (Windows NT 4.0) Modem Information Modem Dialing in France, Belgium, and Spain (OmniBook XE)

  • Page 2: Specifications

    Specifications OmniBook XE Hardware Specifications OmniBook XE2 Hardware Specifications Software System Resources...

  • Page 3: Configuring The Omnibook With The Bios Setup Utility

    1. Close all applications, then shut down Windows and restart the OmniBook. 2. When you see the HP logo, press F2 to enter the BIOS Setup utility. 3. The pointing devices are not active in the BIOS Setup utility. Press the RIGHT and LEFT arrow keys to move among menus.

  • Page 4: Advanced Menu

    Quiet Boot When enabled, hides summary of power-on self-test and messages during boot. System Memory Shows the system memory size. Extended Memory Shows the extended memory size. Advanced Menu Serial port Sets how the serial port is configured by the BIOS (specified or automatic).

  • Page 5: Boot Menu

    either always or when on battery power only. Power Savings Sets the combination of power management features for your usage. (Choose Customize if you want to set any of the Timeout options.) Standby Timeout Sets the period of inactivity after which the computer goes from On to Standby power mode.
  • Page 6 changes. Save Changes Saves Setup changes to CMOS and stays in Setup. Security settings are saved when changed.

  • Page 7: To Update The Bios

    Updating the OmniBook BIOS Hewlett-Packard may provide updates to the BIOS to enhance the capabilities of the OmniBook. Updates will be available from HP Customer Care. Visit the Support website at http://www.hp.com/omnibook. Download the BIOS update to a floppy disk.

  • Page 8: To Create A Diagnostic Floppy Disk

    To create a diagnostic floppy disk You will need to create a diagnostic floppy disk to run the diagnostic tests on an OmniBook XE. NOTE: If you have an OmniBook XE2, you do not need to run the diagnostics from a floppy disk;...
  • Page 9 5. Wait until the test has finished. 6. If you intend to exit without running advanced tests, press F4 twice to save system and test information in the Support Ticket log file, HPSUPPT.TXT. Then remove the diagnostic disk (if you used one) and press F3 twice to exit. 7.
  • Page 10 To customize the system power management settings 1. Close all applications, then shut down Windows and restart the OmniBook. 2. When you see the HP logo, press F2 to enter the BIOS Setup utility. 3. Press the RIGHT arrow key to point to the Power menu.
  • Page 11 Using Enhanced Video and Dual Monitors (Windows 95 and Windows 98) Standard video drivers are installed on your OmniBook for various settings of screen area and colors, as well as for screen zoom capabilities. If you wish to use additional video features such as Stretch and Rotate, you can install a supplemental video driver.
  • Page 12 4. Position the second monitor to the right or left of your OmniBook display to match your monitor location. 5. Select each monitor and set the colors and screen area to the desired values. The following settings support dual display mode: Set a 12.1-inch display to 256 colors or High Color (16 Bit) with an 800 600 screen area.
  • Page 13 RAM when battery level is low. As a result, you must provide a sufficiently large Hibernate partition to accommodate all the information stored in RAM; otherwise, you risk losing work in progress. Expanding the Hibernate partition on an OmniBook XE Expanding the Hibernate partition on an OmniBook XE2...
  • Page 14 3. Connect the AC adapter to the OmniBook. 4. Insert the bootable Recovery CD in the CD-ROM drive. 5. Restart the computer and, when you see the HP logo, press ESC twice. 6. Select the CD-ROM drive as the boot device, and press ENTER.
  • Page 15 3. Insert the Recovery CD in the CD-ROM drive. (If your system came with two Recovery CDs, insert Disc 1.) 4. Restart the computer, and when you see the HP logo, press ESC twice. 5. Select the CD-ROM drive as the boot device, and press ENTER.

  • Page 16: Recovering Software

    Recover the factory installation of Windows 95, Windows 98, or Windows NT 4.0 on an OmniBook XE2. Reinstall the online User’s Guide on an OmniBook Expand the Hibernate partition on an OmniBook XE Expand the Hibernate partition on an OmniBook XE2 OmniBook...
  • Page 17 To recover the factory installation of Windows 98 NOTE: Hewlett-Packard supports only the Microsoft Windows 98 operating system on the OmniBook XE. No other operating system is supported. The following procedure describes how to recover the original Windows 98 operating system that came with your OmniBook.
  • Page 18 4. Reboot and, when you see the HP logo, press ESC twice. 5. Select the CD-ROM drive as the boot device, and press ENTER. 6. Select your keyboard layout, and press ENTER. 7. Choose option 2: Recover Windows 98 from OmniBook Recovery CD-ROM.

  • Page 19: To Recover The Factory Installation Of Windows

    3. Insert the Recovery CD in the CD-ROM drive. (If your system came with two Recovery CDs, insert Disc 1.) 4. Reboot and, when you see the HP logo, press ESC twice. 5. Select the CD-ROM drive as the boot device, and press ENTER.
  • Page 20 Reinstalling the Online User’s Guide on an OmniBook XE You can reinstall the OmniBook XE online User’s Guide from the Recovery CD. This process also reinstalls OmniBook Notes and Support files to your hard drive. NOTE: The OmniBook XE2 User’s Guide is not located on the Recovery CD; it is available on the website (http://www.hp.com/omnibook).
  • Page 21 Reinstalling Service Pack 4a (Windows NT 4.0) Service Pack 4a for Windows NT 4.0 has already been installed on your OmniBook. (The Service Pack contains updated system files and bug fixes for Windows NT 4.0.) Because it’s possible that some applications may overwrite the Service Pack files, the Recovery CD includes a utility to reinstall Service Pack 4a.
  • Page 22 OmniBook website (http://www.hp.com/omnibook). If you purchased your OmniBook XE in Spain, your modem will not be able to use pulse dialing. Because Loop Disconnect is not certified for your modem in Spain, you should use tone dialing...
  • Page 23 Modem Dialing in Spain (OmniBook XE2) If you purchased your XE2 in Spain, the pulse dialing feature is disabled. Because Loop Disconnect is not certified for your modem in Spain, you should use tone dialing connections only.

  • Page 24: Modem Specifications

    Modem Specifications The internal modem that comes with your OmniBook supports the following international and de facto standards: Modulation: v.21, v.22, v.22bis, v.32, v.32bis, v.34, v.90, X2, Bell 103 Compression: v.42, v.42bis, MNP5 Fax: v.17, v.27ter, v.29 For standards that are not listed, please contact your service provider for information about alternative methods of accessing or using its service.

  • Page 25: Audio Problems

    Click the speaker icon on the taskbar to ensure that Mute is not checked. When you are operating your OmniBook XE or XE2 in MS-DOS mode (for example, when running MS-DOS games), you may find that the sound does not operate properly. Use Windows applications for full use of sound capabilities.

  • Page 26: Cd-Rom Drive Problems

    If you always want to boot from a CD when one is present, check the boot order in BIOS Setup. 1. From the Start menu, shut down, then restart the OmniBook. 2. When you see the HP logo, press F2 to enter the BIOS Setup utility. 3. Open the Boot menu. The default boot order is Removable devices...

  • Page 27: Display Problems

    Display Problems If the OmniBook is on, but the screen is blank Try pressing Fn+F1 to increase the contrast or Fn+F2 to decrease the contrast. (On some types of displays, contrast control is not necessary and therefore is not available.) Press Fn+F12 in case the internal display was disabled.

  • Page 28: Hard Disk Drive Problems

    Hard Disk Drive Problems If the OmniBook’s hard drive doesn’t spin Make sure the OmniBook has power. If necessary, connect the AC adapter, making sure it is plugged into a power source and into the rear of the OmniBook. If the hard disk makes a buzzing or whining noise Back up the drive immediately.

  • Page 29: Heat Problems

    Heat Problems If the OmniBook gets hot Make sure the air vents are clear. Note that it is normal for the computer to get warm. DOS games and other programs that drive CPU usage toward 100% can contribute to a temperature increase.

  • Page 30: Keyboard, Touch Pad, And Mouse Problems

    Make sure the pointing devices are enabled in the BIOS Setup utility. 1. From the Start menu, shut down, then restart the OmniBook. 2. When you see the HP logo, press F2 to enter the BIOS Setup utility. 3. From the Main menu, check PS/2 Mouse.

  • Page 31: Infrared Problems

    To enable the infrared port: 1. From the Start menu, shut down, then restart the OmniBook. 2. When you see the HP logo, press F2 to enter the BIOS Setup utility. 3. Select Advanced. 4. Set IrDA Port setting to Enabled.
  • Page 32 Check that only one application is using the infrared port. Remove any PC Cards. An infrared IRQ conflict is possible if two PC Cards are plugged in at the same time. Reboot the OmniBook. You may also want to test infrared communications with diagnostics. See with Diag Tools.

  • Page 33: Memory Problems

    Memory Problems If a message says you are out of memory In Windows Help, search for Memory Troubleshooter. If you are having memory problems running MS-DOS programs, in Windows Help search for MS-DOS Troubleshooter. You may also want to test memory with the diagnostics. See Tools.

  • Page 34: Modem Problems

    Modem Problems If the modem will not connect at 56K speed The host modem may not support a 56K (V.90) connection speed. The speed at which you connect depends on several factors, such as the current condition of the telephone line. If you try connecting at another time, it’s possible you may be able to connect at 56K.

  • Page 35: Pc Card (Pcmcia) Problems

    PC Card (PCMCIA) Problems If the OmniBook doesn’t recognize a PC Card In Windows NT 4.0, you must install Card Executive before you can use PC Cards. To install Card Executive, click Start, Programs, OmniBook, Phoenix Card Executive, Setup. Then follow the instructions on the screen.

  • Page 36: Performance Problems

    Check the BIOS Setup settings. 1. From the Start menu, shut down, then restart the OmniBook. 2. When you see the HP logo, press F2 to enter the BIOS Setup utility. 3. From the Power menu, set Cooling Control to Performance.

  • Page 37: Port Replicator Problems

    Port Replicator Problems If a port on a port replicator isn’t working Check that AC power is connected. Try using the corresponding OmniBook port, while undocked. See the manual for the port replicator.

  • Page 38: Power And Battery Problems

    1. From the Start menu, shut down, then restart the OmniBook. 2. When you see the HP logo, press F2 to enter the BIOS Setup utility. 3. From the Power menu, make sure Power Savings is set to Maximum Battery Life.
  • Page 39 If the OmniBook stops responding Press CTRL+ALT+DEL to end the application that is not responding. Press the blue power button for at least 4 seconds to turn off the OmniBook. Then press the blue button again to turn the OmniBook back on. If nothing happens, insert a paper clip into the system-off button on the bottom of the OmniBook.

  • Page 40: Printing Problems

    If the printer you are using is a 600-dpi (dots per inch) printer, try selecting a compatible printer driver for a 300-dpi printer. For example, for a 600-dpi HP LaserJet printer, try using the HP LaserJet IIIsi driver (300-dpi). Certain applications may not work properly with...

  • Page 41: Serial, Parallel, And Usb Problems

    Check settings in BIOS Setup. 1. From the Start menu, shut down, then restart the OmniBook. 2. When you see the HP logo, press F2 to enter the BIOS Setup utility. 3. From the Advanced menu, check that Serial is enabled.

  • Page 42: Startup Problems

    Check the boot order in the BIOS Setup utility. 1. From the Start menu, shut down, then restart the OmniBook. 2. When you see the HP logo, press F2 to enter the BIOS Setup utility. 3. Open the Boot menu. The default boot order is...
  • Page 43 OmniBook XE Hardware Specifications Size: 311mm×249mm×42mm (12.24”×9.80”×1.64”) closed. Weight: 3.0 kg (6.6 lb.). 266-MHz OR 300-MHz OR 333-MHz Intel Pentium II OR Celeron processor. MMX technology. 2.5-V low-power processor. 128-KB OR 256-KB built-in L2 cache. 32-bit PCI bus. 12.1-inch HPA display (800×600×24M colors).
  • Page 44 Microsoft Windows 98. Windows 98-compatible Plug-and-Play. Power management. VirusScan. Adobe Acrobat Reader. My Yahoo! HP diagnostic tests. Online documentation. Electronic registration. OmniBook Recovery CD included. Centralized worldwide BIOS and driver update service. User and supervisor passwords. Kensington Microsaver lock slot.
  • Page 45 OmniBook XE2 Hardware Specifications Size: 311mm×249mm×42mm (12.24”×9.80”×1.64”) closed. Weight: 3.0 kg (6.6 lb.). 300-MHz OR 333-MHz Intel Pentium II OR Celeron processor. MMX technology. 2.5-V low-power processor. 128-KB OR 256-KB built-in L2 cache. 32-bit PCI bus. 12.1-inch HPA display (800×600×64K colors). OR 12.1-inch SVGA active-matrix (TFT) display (800×600×64K colors).
  • Page 46 Microsoft Windows 95 OR Microsoft Windows 98 OR Microsoft Windows NT 4.0. Windows-compatible Plug-and-Play. Power management. VirusScan. Adobe Acrobat Reader. My Yahoo! HP diagnostic tests. Online documentation. Electronic registration. OmniBook Recovery CD(s) included. Phoenix Card Executive (Windows NT 4.0 only) Centralized worldwide BIOS and driver update service.

  • Page 47: Software System Resources

    Software System Resources The tables on this page show typical resource usage as set up by the OmniBook BIOS. Plug-and-play operating systems, drivers, and BIOS setup settings may change some of the entries. To see other, nondefault possibilities, refer to the BIOS Setup utility, which lists port and audio device configurations in the Advanced menu.
  • Page 48 Fast IR (if enabled) Cascade from secondary PMA controller Free Free Free...

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