Chip Card Errors And Fallback Process - VeriFone VX 820 User Manual

Chip card errors and fallback procedures
You MAY use the fallback procedures when either:
• The chip on the card is damaged and cannot be read by the terminal. (Note:
You can clean or wipe the chip in case it is dirty.); or
• The chip on the card contains an application that isn't supported by the
terminal.
Where the chip on a card is damaged and cannot be read by the terminal, the
following instructions should be followed:
1. If the first attempt to read the card fails the terminal response will be "Please
remove card and re-insert – 1 attempt remaining (X) to cancel".
2. It is recommended that you clean the chip on the card by wiping a cloth over
the chip. This will ensure the chip contacts are free of dirt. If a second attempt
to read the card fails, the terminal response will be "Card malfunction", press
Enter to continue and the terminal will respond with "Please remove card and
swipe – Press (X) to cancel".
3. Remove the card from the chip reader and swipe the magnetic stripe of the
card. Process the transaction as normal.
Where the chip on a card contains an application that isn't supported by the terminal,
the following instructions should be followed:
1. The terminal will attempt to read the chip card, however, the terminal will
respond with "Card not accepted". Press Enter to continue.
2. Remove the card from the chip reader and swipe the magnetic stripe of the
card. Process the transaction as normal.
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