Fraud Prevention For Merchants - VeriFone VX 820 User Manual

Fraud prevention for merchants

Listed are some tips to help minimise the risk of your business being affected by
fraud. Remember that the best course of action is awareness and prevention.
• Check the name on the card fits the customer (i.e. a male is not using a
female's card).
• Confirm the card number matches the abbreviated number printed on an
EFTPOS receipt.
• Keep the card until you check the signature.
• Be wary of unusual shopping behaviour and multiple declines.
• Don't split a transaction over multiple cards.
• When the card is present, swipe the card or take a manual imprint – never
hand key the card number.
• Check the holograms and validity dates.
• Don't process transactions on unsigned cards or cards with "See ID" in the
signature panel.
• Be suspicious of large or unusual phone or internet orders, especially from
overseas.
• If the goods are paid for over the phone, when the goods are collected ask
for the card and take an imprint.
• Especially for phone and internet orders, deliver goods to a person in a
building and ask for ID.
• For internet, phone or mail orders, confirm your customer is the genuine
cardholder. Your business will be liable for losses in a dispute situation.
• If you have any reservations or concerns in regards to a transaction, please
contact Merchant Services on 1300 132 741 prior to processing.
• Authorisation is not proof of identity or guarantee of payment. It simply
confirms funds are available and the card hasn't been reported lost or
stolen.
• Never process transactions for someone else. You will be liable in a dispute
situation.
• Never fulfill requests for goods that you don't normally trade in or sell.
• Keep your terminal secure at all times and minimise the number of people
who know your refund password.
• Protect your customer's PIN – never point cameras at terminals.
• Securely store transaction receipts containing full card details.
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