Chip Card Error Codes - VeriFone VX820 Pin Pad Manual

Chip Card Error Codes

In the event that your terminal displays a chip card related error, refer to these error codes to troubleshoot
your terminal.
Error Code
Appl Not Supported
Card Blocked
Chip Card Failure
Chip Card Failure,
Use Mag Stripe
Card Removed
Invalid CAPK File
Last PIN Try
PIN Blocked
PIN Try Limit
Exceeded
Use Chip Reader
Note:
To reduce chargeback risks and manage your processing costs, avoid keying transactions
when the card is present. Instead, ask for another method of payment.
Description
The application on the chip card is
not supported.
The chip card has been blocked.
The chip card has failed to read properly.
The chip card has failed to read properly.
The chip card has been removed while
a transaction is being processed.
The card has requested a file that does
not match the terminal.
There is only one PIN attempt entry left
on the card.
The PIN has been blocked on the chip card.
The PIN limit has been exceeded.
A chip-enabled card has been swiped but
has not yet been inserted into the smart
card reader.
Action
Follow instructions on the terminal
to complete the transaction.
Follow the instructions to complete
the transaction. Refer the cardholder
to the issuing bank.
Attempt the transaction again.
Obtain another form of payment.
Perform transaction by swiping the
magnetic stripe.
Attempt the transaction again.
No action is required. If the error
persists, contact Merchant Support
No action.
Follow instructions on the terminal to
complete the transaction. Refer the
cardholder to the issuing bank.
Follow instructions to complete the
transaction. Refer the cardholder to
the issuing bank.
Insert the card into the smart card reader.
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