Eftpos Merchant Fallback Process - VeriFone VX 820 User Manual

EFTPOS merchant fallback process

If you are unable to perform a transaction electronically via your EFTPOS terminal
due to a technical error, providing the circumstances are valid, you may choose to
continue to accept card transactions by following the procedures below.
This process is referred to as a fallback procedure.
Valid circumstances
You MAY use the fallback procedures when either:
• The EFTPOS terminal is not operational due to a technical error.
• The EFTPOS terminal fails to connect to the network.
• The EFTPOS message displayed is "Issuer Not Available" or "Call For
Authorisation" after a transaction has been attempted, or the HelpDesk has
advised you to use the fallback procedures.
Invalid circumstances
You MUST NOT use the fallback procedures when:
1. A transaction is declined on the EFTPOS terminal for any reason.
2. The transaction has not been attempted using the EFTPOS terminal.
3. The card has expired.
4. The card is damaged/unreadable in the EFTPOS terminal (i.e. other cards
work in the device).
5. You suspect the card is fraudulent.
6. The card presented is unacceptable to the system – if you are unsure, you
can call the HelpDesk for advice on 1800 334 702, option 1.
7. The cardholder makes a keying error on the EFTPOS terminal e.g. the
cardholder exceeds PIN tries.
8. The EFTPOS terminal responds "card limit is exceeded".
You may be responsible for the value of a fallback transaction if the transaction
is submitted inaccurately – and the value may be debited from your merchant
account.
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