Processing A Void Transaction; Processing A Refund - VeriFone VX 820 User Manual

Processing a void transaction

The following procedure can only be used on credit card transactions.
A void can only be processed prior to the transaction being settled. Once the
transaction has been settled, you must process a refund.
1. Press the down arrow to scroll through the menu options until Void is
displayed.
2. Select Void from the menu on the screen.
3. Enter the void password, then press Enter.
4. Enter the STAN/INV number from the approved merchant receipt, then press
Enter.
5. Confirm if the transaction details are correct and select Yes.
6. The terminal will process the void and print a merchant and cardholder (if
requested) receipt.

Processing a refund

1. Press the Refund button on the screen.
2. Enter the refund password, then press Enter.
3. Enter the amount.
4. The terminal will prompt to present a card.
a) For chip cards with contactless technology (MasterCard® PayPass
Visa® payWave)
i Have the customer present the card over the screen until the four
indicator lights illuminate green (2 – 3 seconds).
ii The transaction will default to a 'Credit' selection.
Some transactions may require a PIN or signature, or that the
customer inserts their card – follow the prompts on the terminal
screen to authorise the transaction.
b) For chip cards without contactless technology or cards with a
magnetic stripe only
i Insert the chip card (facing up chip end first) into the terminal as far
as it will go and leave it there. For magnetic stripe only cards, swipe
the card down the side of the terminal (the magnetic stripe needs to
be inserted into the card reader facing the terminal keypad).
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