Processing A Tip - VeriFone VX 820 User Manual

Processing a tip

Tipping transactions are only available to merchants within specific Merchant
Category Codes, and must be approved by the Bank prior to having the
functionality enabled.
Tips can be assigned to a specific Server ID (Server IDs 1 to 9 are available by
default. Please contact the Help Desk for additional server IDs).
A tip can only be processed on a card using contactless technology at the time
of the initial purchase transaction. "Tip at Table" functionality must be enabled
in order to be able to perform these transactions.
To perform a Tip at Table transaction, please see Purchase Transactions (the
terminal will prompt for a Server ID and tip amount).
The following procedure can only be used on credit and charge card
transactions where the chip card has been inserted into the card reader or the
magnetic stripe has been read. The cardholder must add the tip amount to the
merchant's copy of the receipt.
Once a transaction has been tip adjusted the transaction cannot be adjusted
in any way .
1. Press the down arrow on the screen to scroll through the menu options
until Tip Adjustment is displayed.
2. Select Tip Adjustment from the menu on the screen.
3. Enter the tip password, then press Enter.
4. Enter the Server ID, then press Enter.
5. Enter the STAN/INV number from the merchant receipt on which the
cardholder has written the tip value, then press Enter.
6. Check the transaction details and if correct select Yes.
7. Enter the tip amount, then press Enter.
8. Check that the new transaction value is correct, then select Yes.
9. The terminal will print a receipt detailing the transaction and tip values
and will display Approved.
10. The terminal will prompt if you want to print the cardholder copy, select
Yes or No.
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