Displaying Agent Log-In Information; Logging Out; Answering Calls - Mitel 5224 Manual

Displaying Agent Log-In Information

It is possible to display and verify Log-In information when you are logged in to a
set. The information displayed is the Agent I.D. number logged in at that set. To
display Agent Log-In information
1. Press SuperKey.
2. Press No until PERSONAL KEYS appears on the display.
3. Press Yes and the Agent Identification (I.D.) number currently logged
in will be displayed for 3 seconds.
4. The prompt SELECT A KEY appears. You may select another Line
Select Key for similar information if the set has more than one line
appearance.
If you press your Prime Line Key, your display shows your Agent I.D.
number and your name (if programmed).
5. To exit, press SuperKey.

Logging Out

Logging out returns the set to Make Busy and it no longer receives Automatic
Call Distribution (ACD) calls, since ACD calls are directed to Logged-In
telephones only. Your set operates normally for non-ACD use when logged out.
Logging Out can be activated during a call in progress, and takes effect only
when you terminate (hang up) the call. This allows you to activate this feature
before your set can ring again for another call.
To log out:
1. Press SuperKey. "Agent Logout?" is displayed.
2. Press Yes.
Note: If you log out of an agent session while a call is in progress, "LOGGED OUT" will
not appear in the display until the call is ended.

Answering Calls

Answering ACD calls is not unlike answering regular calls. If the telephone rings,
the indicator beside your Line Select Key flashes.
To answer the call, pick up the handset and begin speaking.
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