A headset option can be programmed into your system, eliminating the need to
pick up the handset. This is helpful in high call traffic situations normally
encountered in an ACD environment. To use a headset, refer to "Using A
Headset". You should also refer to "Using the Auto Answer Feature" for high
telephone traffic situations.
Using the Auto Answer Feature
You may prefer to answer your calls automatically using the Auto Answer
feature, for either handset or headset operation. Once programmed, when you
receive a call you hear one short ring before being automatically connected to
the caller.
Never leave your telephone unattended while the Auto Answer feature is turned
on.
Activating Auto Answer
To activate the Auto Answer feature:
•
Press the Auto Answer Feature Key. The indicator beside the Auto Answer key
turns on.
Deactivating Auto Answer
To deactivate the Auto Answer feature:
•
Press the Auto Answer Feature Key. The indicator beside the Auto Answer key
turns off.
Using a Headset
Note: Your system administrator may have enabled full-time headset operation
on your telephone. Telephones with full-time headset operation enabled must be
operated only with headsets.
Telephones that are not programmed for full-time headset operation should be
programmed with a HEADSET feature key to allow you to switch between
handset and amplified headset (no feature control switch) operation.
Switching between handset and headset mode when using a Headset with
Feature Control Switch can be accomplished by connecting or disconnecting the
headset at the quick-disconnect plug on the headset cord, but you should also
disable headset operation if the handset will be used for an extended period of
time.
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