Taking A Break From Calls (Make Busy Feature); Activating Make Busy; Removing Make Busy - Mitel 5224 Manual

Taking a Break from Calls
(Make Busy Feature)
Activate the Make Busy feature to stop receiving Automatic Call Distribution
(ACD) calls at your set for relatively brief periods of time, thereby avoiding the
need to log out and subsequently log in again. Make Busy ensures that your
ACD set does not receive calls while you are unavailable to handle the calls.
Your Mitel IP Phone operates as a normal telephone except for ACD use during
the Make Busy state. You can activate this feature between calls or during a call
in progress. The Make Busy state commences upon completion of that call. This
allows you to activate this feature before your set can ring again for another call.

Activating Make Busy

To activate the Make Busy feature:
•
Press the Make Busy Feature Key. Your set displays MAKE BUSY
until it is deactivated.

Removing Make Busy

To deactivate the Make Busy feature:
•
Press the Make Busy Feature Key. Make Busy is removed from your
set, and the display returns to idle.
Note: Your System Administrator can configure the system to automatically place your
set in Make Busy when you log in. In this case, you must remove Make Busy before you
can start taking ACD calls.
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