Mitel 5212 User Manual
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Mitel 5212 User Manual

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M I T E L
Model 5212/5224
Endpoint User Guide

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Summary of Contents for Mitel 5212

  • Page 1 M I T E L Model 5212/5224 Endpoint User Guide...

  • Page 3: Feature Buttons

    Ring Tone Selection Numeric Mode when entering dialpad characters. Station Speed Dial Station Speed Dial – Programming Switch Keymap System Forward – On/Off System Speed Dial View Button Assignments Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 4: Placing A Page Announcement

    3. After the tone, make your announcement, and Outgoing button or enter the Outgoing Call then hang up. access code (8 is the default code), and then dial the telephone number. Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...
  • Page 5 For sales, service, or technical support, contact your local authorized provider: Enter provider information above. If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel home page (www.mitel.com) to find a location near you.

  • Page 6: Safety Notices

    (servicing) instructions are included in the literature accompanying the product. Maintenance and Repair There are no user serviceable parts inside the endpoints. For repairs, return the endpoint to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment.

  • Page 7: Power Requirements

    Contact your system administrator for more information. The endpoint requires any one of the following power supplies: • Mitel 48-volt DC Ethernet power adaptor 100-240 volt AC 50-60Hz (ES) -part number 50005301 • An industry-standard IEEE 802.3af Power over Ethernet (PoE) power supply unit If your endpoint uses a centralized PoE power supply unit, do not use the 48-volt DC Ethernet power adaptor.
  • Page 8 The handset supplied with the endpoint is not certified for use with any other phone. Use of the handset with any other phone may have the potential to cause hearing loss in the event of a lighting strike on the outside plant wiring. Page iv Mitel® Model 5212/5224 User Guide – Issue 2, October 2008...
  • Page 9 Any unauthorized modification of the product voids this Declaration. For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory Approvals Manager at the above address. Page v Mitel® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 11: Table Of Contents

    Model 5212 Features ........
  • Page 12 System Forwarding ............32 Page viii Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...
  • Page 13 Stealing Hunt Group Calls ........... . . 48 Page ix Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...
  • Page 14 Troubleshooting Tips ............50 Index Page x Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 15: Getting Started

    Welcome The instructions in this guide are for using the Mitel 5212/5224 Internet Protocol (IP) endpoint on the Mitel 5000 system. The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features. Your endpoint should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance.

  • Page 16: Model 5212 Features

    Getting Started Model 5212 Features The Model 5212 is shown here. See “Endpoint Feature Descriptions” on page 4 for more information about the endpoint features. 1 – Handset 5 – Dialpad buttons 2 – Display 6 – Programmable buttons 3 – Ring/Message Indicator 7 – External speaker 4 –...

  • Page 17: Model 5224 Features

    5 – Feature buttons 2 – Display 6 – Dialpad buttons 3 – Display buttons 7 – Programmable buttons 4 – Ring/Message Indicator 8 – External speaker Page 3 Mitel ® Model 5212/5224 Endpoint User Guide– Issue 2, October 2008...

  • Page 18: Endpoint Feature Descriptions

    Getting Started Endpoint Feature Descriptions The following sections describe default configurations. Your endpoint may be programmed differently. Contact your system administrator for more information. See “Model 5212 Features” page 2 and “Model 5224 Features” on page 3 for endpoint feature locations.

  • Page 19: Feature Buttons

    Programmable Buttons The Model 5212 has 12 programmable buttons.The Model 5224 has 24 programmable buttons. The top seven buttons on both models are programmed by the system administrator and cannot be reprogrammed. However, you can program the remaining buttons for quick access to features or speed-dial entries.

  • Page 20: Endpoint Signals

    Getting Started Endpoint Signals The Model 5212/5224 has several audio and visual signals to indicate feature activity. The following are a few helpful tips: • Lit or blinking buttons indicate call or feature activity. • All endpoint button lamps illuminate at the same time for a few seconds when the endpoint is reset or powered on.

  • Page 21: Headset Instructions

    Headset Mode before you can use the handset or speakerphone. To turn off Headset Mode and activate the handset and speakerphone: Dial 317 (Headset on/off). HEADSET MODE OFF appears. Page 7 Mitel ® Model 5212/5224 Endpoint User Guide– Issue 2, October 2008...

  • Page 23: Personalizing Your Endpoint

    For a low-angle mount, hinge the two lower hooks into the middle set of notches, and then snap the two upper hooks into the top set of notches. Page 9 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 24: Installing Designation Cards

    Personalizing Your Endpoint Installing Designation Cards If you program buttons on your Model 5212/5224 (see page 12), you can install a new paper designation card with the revised button labels. (Paper designation cards are provided by your system administrator.) You can usually slide the paper designation card out and replace it without removing the lens (if necessary, see the following instructions to remove the lens for either model).

  • Page 25: Changing Volume Levels

    Press a number on the dialpad (1 = lightest, 10 = darkest) that corresponds to your desired contrast level. To save the setting, press # or (Speaker). Page 11 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 26: Changing The Language

    Enter the feature code, extension number, or speed-dial code (0 to 9) to be assigned to the button. Record the button assignments on the designation card. See “Installing Designation Cards” on page This feature may or may not be enabled for your system. Page 12 Mitel ® Model 5212/5224 User Guide– Issue 2, October 2008...

  • Page 27: Default Access Codes

    ACD Agent – Wrap-up Terminate Agent Help – Reject Agent Help – Request Answer Ringing Call Automatic Call Access – On/Off Automatic Trunk Call Access – On/Off Page 13 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...
  • Page 28 Message – Cancel Left Message Message – Delete Message Message – Leave Station Message Message – View Messages Microphone Mute – On/Off Page Page Receive – On/Off Program Buttons Page 14 Mitel ® Model 5212/5224 User Guide– Issue 2, October 2008...

  • Page 29: Viewing Button Assignments

    With the handset on-hook, dial 396. PRESS THE KEY TO REVIEW appears. Press any of the feature buttons to display the assignment. Press # or (Speaker) to exit. Page 15 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 30: Resetting Programmable Buttons

    The extension is causing a “Station Off-Hook” system alarm. To assign a DSS/BLF button: With the handset on-hook, dial 397. Press the programmable button, and then enter the extension number to be assigned to the button. Page 16 Mitel ® Model 5212/5224 User Guide– Issue 2, October 2008...

  • Page 31: Resetting The Endpoint To The Default Settings

    With the handset on-hook, dial 399. The display shows either ALTERNATE (or) STANDARD KEYMAP IS ACTIVE. To switch between keymaps during a call: Press (Special), and then dial 399. Page 17 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 33: Answering And Placing Calls

    To use Automatic Call Access for incoming external (trunk) calls: With the handset on-hook, dial 360 to turn on or off. AUTO TRNK ACCESS ON (or OFF) appears. Page 19 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 34: Redirecting Calls

    Placing Emergency Calls WARNING Contact your system administrator and your local Mitel provider for important information about dialing emergency services before using your endpoint. When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to press the Outgoing button or enter the Outgoing Call access code (8 is the default code).

  • Page 35: Placing Internal Calls

    Stay on the line and wait for the extension to become available. Do not hang up. If Camp-on is enabled, you hear Music-on-Hold while you are waiting. Page 21 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 36: Placing External Calls

    (Up) or (Down) to scroll through the speed-dial locations. • Enter the speed-dial location (000 to 999 or 0000 to 4999). 3. Press # to dial the number. Page 22 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 37: Using Station Speed Dial

    In Numeric Mode, press # for a hyphen (-). • In Numeric Mode, press for a colon (:). • Press #, (Speaker), or lift and replace the handset to save entries. Page 23 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 38: Dialing Station Speed-Dial Numbers

    # to select the location and dial the number. You can also use a Station Speed-Dial button assigned to the number NOTE you are dialing. See “Assigning Speed-Dial Entries to Programmable Buttons” on page Page 24 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 39: Deleting Speed-Dial Entries

    (Down) to scroll through the speed-dial locations. • Enter the speed-dial location (0 to 9 for Station Speed-Dial or 000 to 999 or 0000 to 4999 for System Speed Dial). Page 25 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 40: Using The Directory

    4. Press # while the display shows the entry to dial a number or activate a feature code. Page 26 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 41: Using Account Codes

    Dial 391 followed by the account code, and then press #. This code is used for all calls made from your endpoint until it is disabled. To disable the code: Dial 391, and then press #. ACCOUNT CODE CLEARED appears. Page 27 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 43: Call Features

    You cannot use Handsfree Mode if you are using a headset, or if you have more NOTES than one endpoint assigned to an extension number. The Model 5212 uses half-duplex audio when using the speakerphone (both parties cannot talk at the same time). To use Handsfree Mode: With the handset on-hook, dial 319.

  • Page 44: Placing Calls On Hold

    NOTE extension after the transferring party hangs up. If this option is turned off, you must press a Call button to answer calls transferred to your extension. Page 30 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 45: Transferring Calls To External Numbers

    To show the outside party’s name/number: Press (Special), and then dial 379. Forwarding Calls You can use Manual Call Forwarding (see page 32) or System Forwarding (see page 32) to forward calls. Page 31 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 46: Manual Call Forwarding

    To turn on or turn off System Forwarding: Dial 354 to turn System Forwarding on. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding off. Page 32 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 47: Placing Conference Calls

    NUMBER appears. This removes you from the conference but leaves the other parties connected. To return to the conference: Press the flashing Call button. CONFERENCE WAS HOLDING appears, and you are reconnected to the conference. Page 33 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 48: Ending A Conference And Placing All Parties On Hold

    LISTEN ON appears, and you hear a confirmation tone. The other party does not hear the confirmation tone. Dial 312 again to turn Group Listen off. This feature may or may not be enabled for your system. Page 34 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 49: Using Call Logging

    Press # while the display shows the number. To delete individual call log entries: Press 0 to delete the displayed entry. This feature may or may not be enabled for your system. Page 35 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 50: Using Secondary Extension Buttons

    To change the station password from another phone, see “Using Remote Programming to Change the Password” on page This feature may or may not be enabled for your system. Page 36 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 51: Using Remote Programming To Change The Password

    6. Enter the DND message number (01 to 20), and then enter the second-line message text (if applicable). To use Remote Programming to turn off DND: Follow steps 1. through 4. above, and then dial 371. Page 37 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 52: Using Remote Programming To Forward Calls

    358 (No Answer/Busy) 6. Enter either an extension number or (8) followed by a telephone number. To turn off Call Forwarding: Dial 355, and then hang up. Page 38 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 53: Messages

    • Voice messages: System voice mail messages. Because a variety of voice mail products work with the Mitel 5000 system, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system. For example,...

  • Page 54: Viewing And Responding To Messages

    To delete waiting voice messages, you must connect to your voice mailbox. To delete waiting inter-station messages: 1. Press (Message). MSG <message information> appears. 2. Press to delete the displayed message. Page 40 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 55: Using Do-Not-Disturb (Dnd)

    See “Using the Dialpad Buttons to Enter Characters” on page 23 for dialpad character descriptions. 4. Press (Speaker) or lift and replace the handset. To turn off DND: Press the DND button. DO-NOT-DISTURB OFF appears. Page 41 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 56: Using Reminder Messages

    To cancel all Reminder Message requests: With the handset on-hook, dial 306. REMINDER MSGS CANCELED appears. To clear a received Reminder Message: With the handset on-hook, press Page 42 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 57: Paging Other System Users

    (you cannot select individual zones). To enable or disable paging for your endpoint: Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Page 43 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 59: Hunt Groups

    3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Page 45 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 60: Logging Out Of Acd Hunt Groups

    Until this timer expires, you will not receive another hunt group call; however, you can stop the wrap-up timer to allow calls to your extension. To stop the wrap-up timer: With the handset on-hook, dial 329. The display shows ACD WRAP-UP TERMINATED. Page 46 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 61: Other Hunt Group Features

    You can temporarily divert hunt group calls, preventing hunt group calls to your extension. To divert hunt group calls: Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to accept calls. Page 47 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 62: Hunt Group Supervisor Features

    To steal a hunt group call: Dial 387. CALL STOLEN FROM EXT <number> appears. Page 48 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 63: Troubleshooting

    Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the Mitel Web site (www.mitel.com). All sales, service, and support are coordinated at the local level. Error Messages The following error messages may appear when using your endpoint.

  • Page 64: Troubleshooting Tips

    Before assigning the speed-dial number to a Dial number to the button I want. programmable button, you must store the number with either a Station or System Speed-Dial code. Page 50 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...

  • Page 65: Index

    32 contrast, changing 11 logs, using 35 name, changing 50 muting the microphone 29 Diverting hunt group calls 47 picking up (reverse transferring) 31 Do-Not-Disturb, using 41 Page 51 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...
  • Page 66 5 Internal calls, placing 21 codes, using 13 Keymaps, changing 17 Group Listen, using 34 Language, changing 12 contrast, changing 11 display buttons 4 Logs, call 35 Page 52 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...
  • Page 67 37 Station messages entering 36 canceling 40 Placing calls deleting 40 conference 33 leaving 39 external 22 replying to 40 internal 21 viewing 40 Programmable buttons Page 53 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...
  • Page 68 31 listening to 40 time and date, setting 50 Volume levels 11 Time and date, system 50 Waiting calls, answering 19 Tips Wrap-up timer, stopping 46 Page 54 Mitel ® Model 5212/5224 User Guide – Issue 2, October 2008...
  • Page 70 Part No. 550.8122 Issue 2, October 2008 AYYY/YYYYA...

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