RIKA INTEGRA II Instruction Manual page 25

11. FAULTS - CAUSES - SOLUTIONS
PROBLEM
The fire is burning with a weak, orangecoloured
flame. Pellets are building up in the fire pan,
window is covered in soot.
CAUSE:
● Inadequate combustion air
POSSIBLE SOLUTIONS:
● Ensure that the fire pan sits in the fire pan
holder correctly - the fire pan must fit tightly on
the fire pan holder.
● Remove any ash or clinker that is blockin the air
inlet openings, from the fire pan. If possible
change to a better quality pellet.
● Check if the flue gas outlet is blocked with ash
(see "Maintenance" page)
● Check if the air inlet channel or flue tube is
blocked
● Check the door seal for leaks
● Clean the impeller.
● Have the stove serviced by an authorised
specialist company (control adjustment, flue
gas fan).
PROBLEM
Fire goes out or the stove switches off
automatically
CAUSE(S):
● Pellet container is empty.
● Pellets were not fed in.
● Thermostatic switch (upper temperature limit)
triggered.
● Door leaking or not closed tightly.
● Poor pellet quality
● Pellet feed rate too low
● Thermostatic switch (lower temperature limit)
triggered.
POSSIBLE SOLUTIONS:
● Fill up pellet container
● See the following section "Pellets not fed in"
● Let the stove cool down for an hour and
then re-start
● See "Routine maintenance"
● Only use a pellet quality recommended by us
● Have your specialist dealer set the fuel
regulating device
PROBLEM
Pellets were not fed in.
CAUSE(S):
● Pellet container is empty.
● Conveyor drive or control PCB are faulty.
● Auger is blocked (objects, wood etc.)
POSSIBLE SOLUTIONS:
●
Check the container content. Add more
pellets if necessary.
●
Have your specialist check the faults and
change parts if necessary.
●
Clean the pellet container and the conveyor
auger.
PROBLEM
Stove runs for 21 minutes and then switches off.
CAUSE(S):
●
The flue gas has not reached the required
temperature.
●
Lower temperature limiter may need to be
replaced.
●
The line to the lower or upper temperature
limiter is faulty.
●
Control is faulty.
POSSIBLE SOLUTIONS:
●
Carry out a re-start if necessary.
●
Have a service technician replace the lower
temperature limiter and check the control.
●
Check the cabling, see block diagram (Fig. 6)
Check that there is a good connection between the
lines and the ends (clamps).
Caution: Remove mains plug!
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