Returning An Analyzer For Service - Agilent Technologies E4440A Getting Started Manual

In Case of Difficulty

Returning an Analyzer for Service

Returning an Analyzer for Service
Service Tag
When you are returning an analyzer to Agilent Technologies for service, fill out and attach
one of the blue service tags provided at the end of this chapter. Please be as specific as
possible about the problem. If you have recorded any error messages that appeared on the
display, have completed a functional test, or have any other specific data on the
performance of your analyzer, please include a copy of this information.
Original Packaging
Before shipping, pack the unit in the original factory packaging materials if they are
available. If the original materials were not retained, see
NOTE Install the transportation disk into the floppy drive to reduce the possibility
of damage during transportation. If the original transportation disk is not
available, a blank floppy may be substituted.
Other Packaging
Analyzer damage can result from using packaging materials other than those
CAUTION
specified. Never use styrene pellets in any shape as packaging materials.
They do not adequately cushion the equipment or prevent it from shifting in
the carton. They cause equipment damage by generating static electricity and
by lodging in the analyzer louvers, blocking airflow.
You can repackage the analyzer with commercially available materials, as follows:
1. Attach a completed service tag to the analyzer.
2. Install the transportation disk or a blank floppy disk into the disk drive.
3. Wrap the analyzer in antistatic plastic to reduce the possibility of damage caused by
electrostatic discharge.
4. Use a strong shipping container. The carton must be both large enough and strong
enough to accommodate the analyzer. A double-walled, corrugated cardboard carton
with 159 kg (350 lb) bursting strength is adequate. Allow at least 3 to 4 inches on all
sides of the analyzer for packing material.
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"Other Packaging" (below).
Chapter 6