Related Manuals for Paxar 9800 Series
Summary of Contents for Paxar 9800 Series
- Page 1 Monarch 9800 Series Printers TC9850OH Rev. AA 12/00 ©2000 Monarch Marking Systems, Inc. All rights reserved.
- Page 2 WARNING CANADIAN D.O.C. WARNING Trademarks...
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Page 5: Table Of Contents
9445 Printer Online Emulation ........ - Page 6 SET T I N G SUPPLY O PT I O N S ........4-1 Ribbon .
- Page 7 PRI N T I N G ............7-1 Printing .
- Page 8 Printer.........
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Page 9: G Et T I N G Sta R T Ed
(ribbon) and thermal direct labels or tags. The 9850 printer prints labels continuously (in one strip) or on-demand (one label at a time). You can print on aperture, die cut, black mark, or continuous (non-indexed) supplies. -
Page 10: Audience
U n p a c k i n g t h e P r i n t e r After you unpack the printer, you should have the 9850 printer, a power cord, and a ribbon take-up core (may already be on take-up reel). -
Page 11: Connecting The Power Cable
1. Plug the power cable into the socket. Plug the other end of the cable into a grounded electrical outlet. 2. Turn on the printer. Press ( I ) to turn on and ( O ) to turn off the printer. -
Page 12: Connecting The Communication Cable
(parallel). If you are communicating with the host through the serial port, make sure the printer’s communication values match those at the host. The factory default values are 9600 Baud, 8 bit data frame, 1 stop bit, no parity, and DTR flow control. -
Page 13: Button Functions
When the printer is in the offline menu mode, returns the display to the next higher menu. When the printer is in the offline menu mode, displays the previous menu item. When the printer is in the offline menu mode, displays the next menu item. -
Page 14: Display
D i s p l a y The display shows a three-digit error code and brief message to identify any problem the printer may have. For a description of the problem, look up the error code in Chapter 10, "Troubleshooting."... -
Page 15: Exiting An Option
When you see the menu option you want, press Enter/Pause to select it. The Main Menu controls the printer’s setup and operation. Through the Setup Menu, you can select a sub-menu for the supply, contrast, default, or port settings. Each of those sub-menus have several options, such as ribbon, speed, monetary symbols, and baud rate. - Page 16 1-8 Getting Started...
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Page 17: L O A D I N G Supplies
If you are using thermal direct supplies, do not load a ribbon. If you switch from black mark to die cut supplies, make sure the printer’s supply type is set correctly. See "Supply Type" in Chapter 4 for more information. Your System Administrator can also send the supply setup packet to change the supply type. -
Page 18: Loading Labels Or Tags
L o a d i n g L a b e l s o r Ta g s Make sure the printer is configured for the correct supply type. 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. - Page 19 For fan-fold supplies, lay the label strip over the supply holder and across the supply guide so that a few inches extend past the front of the printer. Tuck the supply under the nibs and in between the die cut sensor.
- Page 20 For tag supplies using the optional knife, feed the supply through the knife. Make sure at least 0.5 inches of supply is past the knife. 8. Adjust the supply guides so they touch the supply. Push up on the supply lever to lock the supply guides into place. Die Cut Sensor Nibs...
- Page 21 9. Hold the printhead assembly by the printhead tab while pressing down on the printhead release. 10. Close the printhead by pressing down on the thumb well until you hear it click into place. Thumb Well 11. Close the cover. 12.
- Page 22 See "Adjusting the Wide/Narrow Knobs" for more information. If the printer will be unused for extended periods of time, we recommend leaving the printhead unlatched. L o a d i n g L a b e l s f o r t h e O p t i o n a l P e e l M o d e : Peel mode is an option that must be purchased separately.
- Page 23 3. Feed the backing paper over the peel bar. Peel Bar Lower Opening 4. Feed the backing paper through the lower opening of the exit cover. Close the exit cover. Pull down on the backing paper to remove any slack. Tear Edge Backing Paper When removing the backing paper, pull up across the...
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Page 24: Using The Optional Tear Bar
5. Close the printer’s cover. 6. Press Feed/Cut to position the supply under the printhead. U s i n g t h e O p t i o n a l Te a r B a r Note the following change to loading labels if you have purchased the optional tear bar. -
Page 25: Using Linerless Supply
U s i n g L i n e r l e s s S u p p l y Linerless printing is an option that must be purchased separately on the original printer order. The linerless option is not customer or field-installable. - Page 26 5. Press down on the exit cover tabs to open the exit cover. 6. Pull back slightly on the spring latch with your thumb or fingernail and lift the shelf out. CAUTION Be careful when inserting or removing the shelf. The shelf has sharp points.
- Page 27 7. If inserting the peel bar: Insert the left edge of the peel bar into the side slot at an angle. Then, slide the peel bar to the right and press down until you hear it click into place. The peel bar must be lined up with the platen roller.
- Page 28 The shelf must be parallel to the platen roller, not at an angle. See the following diagrams. Platen Roller Spring Latch Shelf Shelf inserted correctly. Platen Roller Shelf Shelf not inserted correctly. CAUTION Make sure the shelf is not misaligned with the platen roller, or damage to the platen roller could occur.
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Page 29: Adjusting The Wide/Narrow Knobs
Linerless supplies do not stick to the textured platen roller. 11. Close the printhead assembly and the cover. 12. Turn on the printer. 13. Verify the alignment of the platen roller with the peel bar or shelf. Press Feed/Cut to position the supply under the printhead. - Page 30 If you experience ribbon smudging in cold, dry environments, adjust the wide/narrow knobs to the wide setting. For wide supplies, push down and turn the wide/narrow knobs clockwise with a screwdriver. For narrow supplies, turn the wide/narrow knobs counter-clockwise with a screwdriver until it pops back up. The adjustment is shown in the wide position.
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Page 31: Loading Ribbon
See "Using a High Energy Ribbon" for more information. If you want to use a high energy ribbon, select high energy for the ribbon every time the printer is turned on. See "Ribbon" in Chapter 4 for more information. -
Page 32: Loading Ribbon
L o a d i n g R i b b o n Make sure the printer is configured to use a ribbon. To load ribbon: 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. 3. Lift printhead assembly using the printhead tab until the assembly locks into place. - Page 33 6. Remove the new ribbon from the package as shown. Do not wrinkle or crush the new ribbon. 7. Slide the ribbon onto the back reel as far as it will go. The ribbon roll only fits on the reel one way. Carefully unwind a few inches of ribbon from the bottom of the roll.
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Page 34: Using A High Energy Ribbon
U s i n g a H i g h E n e r g y R i b b o n High energy ribbon is an option for the 9850 printer. It enables you to print on high energy (TUFF-MARK®) supplies. -
Page 35: High Energy Ribbon Limitations
The high energy setting is lost when you turn off the printer. H i g h E n e r g y R i b b o n L i m i t a t i o n s When using the high energy ribbon option: Use a print speed of 2.5IPS (inches per second). - Page 36 3-6 Loading Ribbon...
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Page 37: Set T I N G Supply O Pt I O N S
S E T T I N G S U P P L Y O P T I O N S This chapter explains how to select a ribbon, separators, feed mode, print position, supply position, margin position, cut position, supply type, speed, and backfeed. CANCEL PRINT BATCH... -
Page 38: Ribbon
To exit an option without changing the setting, press Escape/Clear. R i b b o n You have to tell the printer if your supplies require a ribbon. To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these steps. -
Page 39: Batch Separators
The name of the batch is shown on the batch separator. Batch Separator Changing this setting only affects new formats sent to the printer. To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these steps. 1. Press... -
Page 40: Feed Mode
3. Press option you want, press Enter/Pause. Press Escape/Clear twice to exit to the Main menu. F e e d M o d e You can use continuous or on-demand printing. On-demand printing allows you to remove a label before printing the next one. To change the setting, from the Main Menu, select Setup, then Supply. - Page 41 Changing this setting only affects new formats sent to the printer. To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these steps. 1. Press until you see SUPPLY Print Pos 2. Press Enter/Pause. You will see the current setting, for...
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Page 42: Supply Position
This function adjusts the machine to print at the vertical 0,0 point on the supply. The supply position adjustment should only be made on inital printer setup. For format adjustments, change the print position. You may need to adjust the supply in or out to allow tags and labels to be removed. -
Page 43: Margin Position
This function adjusts where the format prints horizontally on the supply. The adjustments are in dots (0.0049 inch), which is the smallest measurement the printer recognizes. The width of the print area depends on your supply size. Maximum width is four inches. When you move the image to the right or left on the supply, avoid moving the image too close to either edge, because it may not print. -
Page 44: Cut Position
Press Escape/Clear twice to exit to the Main menu. C u t P o s i t i o n This function adjusts where the tag is cut. The printer adjusts the cut position according to the black marks on the supply. You may need to adjust for aperature supplies. -
Page 45: Supply Type
S u p p l y Ty p e You can print on aperture, black mark, die cut, or continuous supplies. You have to tell the printer which supplies you are using. If you are using edge aperture supplies, use the die cut setting. -
Page 46: Speed
3. Press option you want, press Enter/Pause. Press Escape/Clear twice to exit to the Main menu. S p e e d You can change the print speed for bar codes or graphics. If you select "default" for speed, formats with serial bar codes automatically print at 2.5IPS and formats with parallel bar codes print at 6.0 ips. -
Page 47: Backfeed
B a c k f e e d Backfeed works by advancing each printed label to the desired dispense position. Once that label is removed, the next label to be printed is backed up underneath the printhead. In continuous mode, only the last label in the batch is advanced to the dispense position. -
Page 48: Verifier
3. Press option you want, press Enter/Pause. Press Escape/Clear twice to exit to the Main menu. You can only enable or disable backfeed/extended backfeed. You cannot set the backfeed or dispense position. Your System Administrator should refer to the optional Packet Reference Manual to set the backeed or dispense position. -
Page 49: Setting Contrast
MODE ENTRY SUPPLY CONTRAST If you set the contrast by turning the knob on the back of the printer, this contrast setting is added to it. 1. From the Main Menu, press MAIN MENU Setup 2. Press Enter/Pause. You will be at the Setup menu. Press... - Page 50 4. Press the print; lightens the print. 5. Press Enter/Pause to select the displayed value. Press Escape/Clear to exit to the Main Menu. 4-14 Setting Supply Options to change the contrast. Pressing darkens...
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Page 51: C O M M U N I Cat I O N V A Lu Es
C O M M U N I C A T I O N V A L U E S This chapter tells you how to set the serial or parallel communication values. These values provide the link for normal online printing. MAIN MENU CANCEL PRINT... -
Page 52: Baud Rate
B a u d R a t e To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm. Then, follow these steps: 1. Press 2. Press Enter/Pause. You will see the current setting, for example: 3. -
Page 53: Stopbits
3. Press to display the word length you need, then press Enter/Pause. Press Escape/Clear three times to exit to the Main Menu. S t o p B i t s To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm. -
Page 54: Flow Control
2. Press Enter/Pause. You will see the current setting, for example: 3. Press Enter/Pause. Press Escape/Clear three times to exit to the Main Menu. F l o w C o n t r o l To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm. -
Page 55: Reset To Default Values
The parallel communications menu allows you to set the active parallel port to either internal or external. The internal port is used for printer options installed inside the printer, such as the Ethernet communication port. Use the external selection when connecting a printer cable or external device directly to the parallel port. - Page 56 The parallel communication values are listed in the table below. Option Port Mode To change the setting, from the Main Menu select Setup, Port Settings, then Parallel Comm. Then, follow these steps: 1. Press 2. Press Enter/Pause. You will see the current setting, for example: 3.
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Page 57: Set T I N G D Efa U Lt S
After an option is selected in the online configuration or offline Setup Menu, the option is saved when the printer is turned off. The monetary formatting options are listed in the table below. - Page 58 Changing the settings does not affect batches already in the printer. M o n e t a r y S i g n You can also select None if you do not want a monetary sign to print in price fields.
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Page 59: Monetary Sign
To change the setting, from the Main Menu, select Setup, then Defaults. Then, follow these steps. To exit an option without changing the setting, press Escape/Clear. 1. Press until you see DEFAULTS Monetary Sign 2. Press Enter/Pause. You will see the current setting, for example: MONETARY SIGN 3. -
Page 60: Secondary Sign
D e c i m a l P l a c e s You can set the printer for 0, 1, 2, or 3 places after the decimal in a price field. In U.S. currency, you might print prices like this: $24.00 (2 decimal places) or like this: $24 (0 decimal places). -
Page 61: Slashed Zero
Bold and OCR fonts print the standard zero (0) only. The slashed zero selection will not be in effect until the format is sent to the printer again. If you change the way zero is printed, you must resend your formats. -
Page 62: Power-Up Mode
P o w e r - U p M o d e Power-up mode lets you decide how your printer starts each time you turn it on. If you want the printer to be ready to start printing when it is turned on, use the Online power-up mode. If you want the operator to perform some other task first, use the Offline power-up mode. -
Page 63: Prompt Set
P r o m p t S e t Prompt set determines which language displays on the printer’s menu. You can select English, French, German, or Spanish. Some prompts may remain in English, even if you select a different language. -
Page 64: Setting Format Options
S e t t i n g F o r m a t O p t i o n s You can select Format Options to change which prompts appear during Batch Entry mode and set default values for those prompts. -
Page 65: Pri N T I N G
You can send format, batch, and graphic data to the printer from a host. When the printer receives the data, batches begin printing automatically. The optional Packet Reference Manual tells how to create, store, and download the data necessary to print batches. -
Page 66: On-Demand Mode Printing
O n - D e m a n d M o d e P r i n t i n g When the 9850 printer is operating in the on-demand mode, the next label prints when the previous label is removed from the printer or when Feed/Cut is pressed. -
Page 67: Pausing A Batch
P a u s i n g a B a t c h You can pause printing by pressing Enter/Pause. You may want to interrupt a batch to make adjustments for: Loading a different roll of supply or a ribbon. See Chapter 2, "Loading Supplies"... -
Page 68: Canceling A Paused Batch
2. Press 3. Press Enter/Pause. The batch starts printing from the beginning. C a n c e l i n g a P a u s e d B a t c h You can cancel a paused batch, delete a format, graphic, or font in memory, or all the batches waiting to print. - Page 69 2. To cancel only the paused batch, press PAUSE MENU Cancel Batch Then press Enter/Pause. The batch is deleted and the printer prints any remaining batches. 3. To cancel all the batches (including the paused batch), press until you see...
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Page 70: Repeating A Batch
Press , then press Enter/Pause. You return to the Pause menu. If you select "Yes," these prompts delete ALL formats, graphics, and/or fonts in the printer. 5. Press menu, or to return to Print mode. R e p e a t i n g a B a t c h Before you start printing a new batch, you can reprint the last batch. -
Page 71: Offline Printing
1. From the Main Menu, press MAIN MENU Repeat Batch 2. Press Enter/Pause. You will see Printing xxxx of xxxx The number increments until the entire batch has printed. When it is finished, you will see PRINT MODE Ready O f f l i n e P r i n t i n g Offline printing requires the optional keypad, which must be purchased separately. -
Page 72: Special Printing Considerations
S p e c i a l P r i n t i n g C o n s i d e r a t i o n s Keep in mind the following special printing considerations. Maximum Printing Method Print Speed 2.5/4.0/6.0 Thermal Direct... -
Page 73: Printing Truetype® Fonts
After reconfiguring memory, resend the font, format, and batch packets. The 9850 printer can accept a TrueType font file that has been converted to Hex or Run-Length encoding using the version of Font Utility. Font Utility is available on our Web site (www.monarch.com). -
Page 74: Licensing Your Fonts
Monarch printer. Contact your font supplier for licensing information. Additional fonts that are compatible with the 9850 printer can be purchased from: The Electronic Font Foundry 11 Silwood Road... -
Page 75: C A R E A N D M A I N T En A N Ce
C l e a r i n g L a b e l J a m s When you are printing and a jam occurs, the Fault light on the printer’s front panel blinks. To clear the jam: 1. - Page 76 CLEAN-STRIP. You may have to clean the supply sensor more often if you frequently receive supply error codes. 1. Turn off the printer and open the cover and printhead assembly. 2. Remove the label roll and ribbon (when cleaning the printhead).
- Page 77 5. Rub the cotton swab across the peel bar and remove any build-up. 6. Moisten another cotton swab with isopropyl alcohol. Rub the cotton swab across the printhead and remove any build-up. You may need to use a printhead CLEAN-STRIP if the printhead is extremely dirty or you see streaks on the supply.
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Page 78: Replacing The Printhead
The printhead is sensitive to static electricity, which can damage the printhead or reduce its life. Ground yourself by touching some metal, such as the printer’s metal base, before touching the printhead. Clean the printhead to remove any salt or oil left from handling prior to operation. - Page 79 Ground yourself by touching some metal, such as the printer’s metal base, before touching the printhead. 7. Carefully plug the cable into the new printhead.
- Page 80 11. Let the printhead dry and reload your supplies. 12. Close the printhead assembly and the cover. Turn on the printer. Press Feed/Cut to position the supply under the printhead. 8-6 Care and Maintenance...
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Page 81: Adjusting The Print Contrast
A d j u s t i n g t h e P r i n t C o n t r a s t You may need to adjust the print contrast if the printing is too light or too dark. You may need to increase the print contrast for linerless supplies. - Page 82 You can also adjust the contrast online. See "Setting Contrast" in Chapter 4. Your System Administrator can adjust the print contrast by sending the print control packet. Refer to the optional Packet Reference Manual for more information. We recommend you check the bar code print quality with a bar code verifier. If you do not have a bar code verifier or scanner, check the bar code visually.
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Page 83: D I A G N O St I C S
D I A G N O S T I C S This chapter explains how to perform simple diagnostic functions such as checking the software version, the supply quality, printing test labels, and using password protection. CANCEL PRINT BATCH REPEAT MODE ENTRY BATCH... -
Page 84: Printing A Test Label
Line one lists the printer model number (M9850) and line two gives the version of software in the printer. P r i n t i n g a Te s t L a b e l 1. From the Diagnostics Menu, press 2. -
Page 85: Checking Supply Quality
"No data! Press Enter" message if you are using continuous (non-indexed) supplies. If you have printed labels since turning on the printer, you will 1568 034 124 Y The Len listing is the length of the loaded supply in dots. -
Page 86: Using Password Protection
The password protection feature prevents formats, graphics or fonts from accidentally being deleted from the printer’s memory. E n a b l i n g t h e P a s s w o r d ( S y s t e m A d m i n i s t r a t o r s o n l y ) A System Administrator can enable the password that must be entered before formats, graphics or fonts can be deleted. -
Page 87: Service Diagnostics
The default for password protection is "No," so you will always see "No" even if passwords are enabled. 7. If you do not want the user to enter a password before they can delete formats, graphics or fonts, press Enter/Pause. You return to the User Diagnostics Menu. - Page 88 9-6 Diagnostics...
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Page 89: T R O U Blesh O O T I N G
T R O U B L E S H O O T I N G This chapter provides solutions to minor printing problems and explanations of common error messages you may receive while using the printer. Troubleshooting 10-1... - Page 90 This section helps you correct some problems that may occur. Problem Action Error message appears Turn off the printer, wait fifteen seconds and then turn during startup. on the printer. Call Technical Support if the error message reappears. Does not print.
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Page 91: Error Messages
Some errors numbered 400-438 and 500-574 are internal software errors. Errors numbered 900-999 are hard printer failures. If you cannot clear an error, turn off the printer, wait several seconds and then turn on the printer. For a complete list of errors, refer to the optional Packet Reference Manual available on Monarch’s Web site. - Page 92 The printer sensed a calibration of different-sized black marks. Make sure the correct supply type is loaded. Printer has not sensed a supply mark within the specified number of inches or is out of supplies. Check the supply tracking, supply marks, black mark sensor position, and supply roll for binding.
- Page 93 Waiting to dispense label. Press Feed/Cut. The printhead has less than 4 bad dots. The printer can shift bar code fields to avoid bad dots. You may need to press Escape/Clear to continue printing. Print a test label to confirm the number of bad dots.
- Page 94 10-6 Troubleshooting...
- Page 95 S P E C I F I C A T I O N S P r i n t e r Height: 12.5 inches (318 mm) Width: 12 inches (305 mm) Depth: 13 inches (330 mm) with the optional 13.0" (330 mm) x 12.5" (318 mm) x 17.3" (439 mm) metal cover (H x W x D) Weight:...
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Page 96: A-2 Specifications
Print Speed: 2.5 ips (64 mm) default for all serial bar codes, 4.0 ips (102 mm), 6.0 ips (152 mm) default for parallel bar codes, 8.0 ips (203 mm), and 10.0 ips (254 mm) See Chapter 7, "Printing" for special considerations when printing at speeds greater than 6.0 ips. -
Page 97: Linerless Supplies
L i n e r l e s s S u p p l i e s For Supply Width greater Use Supply Length than or equal to 1.5" (38 mm) 1.5" to 16" (38 mm to 406 mm) 2.0" (51 mm) 1.5"... -
Page 98: About Ribbons
A b o u t R i b b o n s The width of the ribbon must be greater than the supply width. Since some supplies are more abrasive to printheads than others, using a ribbon wider than your supply helps protect the printhead. Replacement printheads are expensive. -
Page 99: A C C Esso R I Es & O Pt I O N S
Ribbon Take-Up Core (11796120, 30, or 40; available in 2", 3", or 4" widths) Monarch® MPCL Toolbox (utilities to configure the printer, download fonts, and design formats) Available on Monarch’s Web site (www.monarch.com) External LAN Print Server Supports Ethernet and TCP/IP: RJ-45 Connector (10BaseT) 11753101... -
Page 100: Factory-Installed Options
Software is available on Monarch’s Web site (www.monarch.com) to configure the print server or you can order part number TC9840ENCD for the MonarchNet also be configured using HP Jet Admin software. Configuration information prints automatically if the Ethernet print server senses a hardware error. To print configuration information... - Page 101 G L O S S A R Y The following terms will help you use this manual. continuous mode Mode in which the printer prints all the labels in the batch without stopping. download (send) Transmission of data from the host to your printer.
- Page 103 6-4 default port settings 5-1, 5-6 values 5-1, 5-6 defaults printer 6-1, 6-5 - 6-6 docum e n tation ordering 1-2 e m u lating 9445 1-2 entering a batch 7-7 error label, printing 7-2 Index 1...
- Page 104 A-3 loading, ribbon 3-2 locating supply sensor 8-3 2 Index m a intenance cleaning printer 8-1 m a rgin adjusting 4-7 m o d e data entry 7-7 offline 7-7 online 7-1 m o n e tary sign, defining 6-2...
- Page 105 1-3 features 1-1 lights 1-4 operating specifications A-1 physical specifications A-1 ribbon default 4-2 unpacking 1-2 printer accessories B -1 printer options B -2 printhead cleaning 8-2 printhead replacem e n t 8-4 printing considerations 7-8...
- Page 106 tag specifications A-2 tear bar 2-7 tear edge 2-6 test labels printing 9-2 troubleshooting 10-2 trueType fonts printing 7-9 using verifier 4-12 values com m unication 5-1, 5-6 default 5-1, 5-6 verifier inform a tion 4-12 version of softw a re 9-1 w o rd length 5-1 options 5-2 4 Index...