Contacting Service - Kodak Ngenuity 9000 Series User Manual

Symptom
Image and Feeding
• Streaks in the image
• Reduced bar code recognition
rates
• Blurred images
• Artifacts in the image
• Skewed documents
• Multifeeds
• Feeder jams
• Transport jams
• Page frame errors
Entry/exit sensor errors
Feeder table does not
automatically lower after the last
page is fed
Image is too dark
Slippage of documents or
multifeeds
Color image lacks fidelity
Scanner throughput has
decreased
Dog-earring pages

Contacting Service

A-61662 April 2010
Cause
• Imaging guide(s) and/or camera
cover(s) need to be cleaned
• Camera(s) need to be calibrated
• Feeder needs cleaning
• Skimmer rollers need cleaning
• Transport needs cleaning
• Page sensors need cleaning
Transport sensors need cleaning
Feeder sensor needs cleaning
Camera(s) need to be calibrated
• Front skimmer roller (pick roller)
is worn out
• Skimmer needs cleaning
Camera(s) need to be calibrated
Tires on skimmer rollers (pick and
drive rollers) are installed
incorrectly
The straight pass-through door is
not fully or completely closed.
1. Visit www.Kodak.com/go/dicontacts to obtain the most current
phone number for your country.
2. When calling, please have the following information ready:
• A description of your problem.
• The scanner model and serial number.
• Computer configuration.
• Software application you are using.
Remedy
• Clean the imaging guides
• Clean the camera covers
• Calibrate the camera(s)
See Chapter 5, Maintenance
• Clean the skimmer rollers
• Clean the separator roller
See Chapter 5, Maintenance
• Clean the transport area
• Clean the transport sensors
See Chapter 5, Maintenance
Clean the transport sensors
See Chapter 5, Maintenance.
Clean the feeder sensor.
See Chapter 5, Maintenance.
Calibrate the camera(s)
See Chapter 5, Maintenance.
Clean and/or replace the skimmer
rollers
See Chapter 5, Maintenance.
Calibrate the camera(s)
See Chapter 5, Maintenance.
Confirm skimmer rollers (pick and
drive rollers) are installed properly.
See Chapter 5, Maintenance.
Confirm the straight pass-through
door is fully closed. If problem
persists, contact Technical
Support.
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