Kodak Ngenuity 9090DB Operator's Manual
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Kodak Ngenuity 9090DB Operator's Manual

Kodak Ngenuity 9090DB Operator's Manual

Kodak ngenuity 9090db: user guide
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  • Page 2: Contact Information

    Scanner Help Desk: 1-800-SCAN-495 Europe The Bowe House The Sterling Centre Bracknell, Berkshire RG12 2PW England Sales: +44-1344-462-103 Fax: +44-1344-462-101 OTICE The instructions and descriptions contained in this document were accurate at the time of publish- ing, however, succeeding products and documents are subject to change without notice. There- fore, BÖWE BELL + HOWELL assumes no liability for damages incurred directly or indirectly from...

  • Page 3: Release Notes

    As future revisions of this manual are released, this section will contain a list of any changes that were made for that specific revision of the manual. The list will contain a brief description of each change and a link to the location in the manual where the change occurs. Item Status Ngenuity Operator...
  • Page 4 S008769 Rev A...

  • Page 5: Table Of Contents

    1.4.2 Scanner Back ........
  • Page 6 2.2.1.1 Menu - Scanner ........
  • Page 7 3.2.3 Advanced Color Screen ....... .50 Scanner Options ...53 4.1 Imprinter ..........53 4.2 SCSI Connection .
  • Page 8 6.1 Preliminary Troubleshooting Procedures ..... 85 Glossary ... 89 viii S008769 Rev A...

  • Page 9: Preface

    ® Ngenuity’s OEM version of VirtualReScan (VRS), 4.2 or newer. The model number of your Ngenuity scanner can be identified within the Home Screen of the Ngenuity Operator Utility or NOU (see ”2.2 Ngenuity Operator Utility” on page 29, specifically ”2.2.2.1 Scanner Model”...

  • Page 10: About Ngenuity

    Your Ngenuity scanner offers the following: • Integrated feeding system - Seamlessly scans a wider range of documents from rice paper to plastic cards; from documents smaller than business cards to documents up to 200 M in length • Straight Pass-Through paper path •...

  • Page 11: Trademark Acknowledgments

    (For European Union) WARNING: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. • BÖWE BELL + HOWELL, SharpShooter, Ngenuity and the Böwe Bell + Howell logo are trademarks or registered trademarks of BBH, Inc.
  • Page 12 Each time a symbol appears in the manual, it is followed by important information that you should read and follow carefully. Below are examples of the symbols found in this manual along with a definition for each: ARNING This symbol identifies a hazard or procedure that could cause bodily injury or loss of life if performed incorrectly.

  • Page 13: Getting Started

    There is also a section that details all of the various compliances on Ngenuity scanners meet. Please take a moment to register your scanner! Information on how to do so can be found in the section ‘Registration” on page Throughout the manual important information in the way of operational, functional and safety requirements is noted and identified through the use of special symbols.
  • Page 14 • Do NOT use an extension cord • Do NOT leave the power cord plugged in the AC outlet if the scanner is not used for an extended period • Do NOT, under any circumstances, remove or obstruct the function of any safety feature •...

  • Page 15: Operating Environment

    • Do NOT disassemble the scanner. Doing so will void your warranty. If there is a need to disassemble the scanner, please contact a BBH Authorized Service Provider (ASP). A list of ASPs can be found on the BBH web site at •...
  • Page 16 Cover, stipulated includes clearance for cables at the back of the scanner) Side View-2 (Transport Cover, Table Extended; Length stipulated includes clearance for cables at the back of the scanner) Back Imprinter, and Straight Pass-Through Back Imprinter Straight Pass-Through doors closed; Length doors open;...

  • Page 17: External Component Identification

    Place the scanner at the front edge of a sturdy, level surface. If the scanner’s straight pass- through feature is to be used, make sure to leave enough clearance at the back of the scanner (see Side View-2 on page 1.4 External Component Identification...

  • Page 18: Scanner Front

    The cork pad assists in preventing multifeeds by making it easier for the skimmer rollers to grab one document at a time from a batch to feed into the scanner. It is a small, rectangular piece of cork that sits in a ‘well’ on top of the feeder table.
  • Page 19 There are two transport cover release levers, one located on the left side of Cover Release the scanner and one on the right. The Operator is required to pull one or Levers both lever mechanisms towards them while standing in the front of the scanner to release and open the scanner’s transport cover for opening in...
  • Page 20 The exit tray can be positioned in one of three ways: Flat - Exit tray rests on top of the scanner in a flat, horizontal position, with the tabs on the back of the tray hinged into the bottom-most row of slots in the scanner.
  • Page 21 (stops are located directly beneath the exit tray - see image above) so that documents exiting the scanner are positioned to the back of the exit tray. This is useful when scanning small documents such as checks.
  • Page 22 It is to be placed in an ‘up’ position for use and folded down when not.

  • Page 23: Scanner Back

    Connector for attaching supplied USB cable which also attaches to the Connector host PC and is used to establish communication between the two. Power Switch Toggle switch used to apply or remove power to the scanner. ‘I’ = ON; and ‘O’ = OFF. S008769 Rev A Description 4).

  • Page 24: Unpacking/Repacking

    If you need to return the scanner and do not have the original packaging material, a packaging kit can be provided to you. Contact the BBH Sales at 1-800-SCAN-494 for more details (charges may apply).

  • Page 25: What You Should Have Received

    The following items are included with each scanner shipment. Confirm the receipt of each. If you did not receive one of the items listed, please contact our Scanner Help Desk at 1-800-SCAN- 495. • Ngenuity scanner • 10’ Power cord and USB cable •...

  • Page 26: Scanner

    600,000 scans Output: 600 dpi; Optical: 600 dpi Trilinear 7.6K CCD White LEDs - instant warm-up designed to last the life of the scanner with normal use Onboard Ngenuity VRS 4.2 (or greater) Professional USB™ 2.0 (cable included); SCSI III...

  • Page 27: Software

    For instructions on installing the scanner, refer to the Ngenuity Quick Install Guide (S008842). A hard copy of the Quick Install Guide is included with the scanner, and an electronic copy exists on the scanner’s installation resource CD-ROM. If you are unable to retrieve an Ngenuity Quick Install Guide from these sources, one can be downloaded from www.bbhscanners.com.
  • Page 28 S008769 Rev A...

  • Page 29: Operating Your Scanner

    The scanner’s control panel and the Ngenuity Operator Utility are detailed in this section. The control panel is located on the front of the scanner (see ”1.4.1 Scanner Front” on page switches, LED indicators, universal graphics (pictogram legends), and text legends that allow the Operator to manipulate basic scanner controls.

  • Page 30: Status

    (modes) or the transition between power modes. When lit, the POWER MODE LED indicator is green in color. The table below identifies the various actions of the POWER MODE LED depending upon the scanner’s power state: Power State or Transition READY SLEEP >...

  • Page 31: Back Door Led

    READY/ACTIVE READY > SLEEP SLEEP The BACK DOOR LED indicator displays the status of the scanner’s straight pass- through door located in the back of the scanner (see page 11). When lit, the BACK DOOR LED indicator is green in color.

  • Page 32: Manual Feed Led

    Operator Utility” on page 29 information) Scanner Busy/Offline; occurs when scanner is in off-line mode and not capable of scanning (occurs when scanner is in a special mode such as ADF Test, during camera calibration, while downloading firmware, performing an imprinter cleaning) Self-test failure;...

  • Page 33: Feed Modes

    ADF mode; Manual mode; Assisted Manual mode (type of Manual mode); and Test Feed mode. With the exception of the Test Feed mode, the type of feed mode the scanner uses is set by the Operator through the scanner properties window that resides within the software application being used for scanning.
  • Page 34 The MANUAL FEED LED on the scanner’s control panel does not automatically light. It will light to signal that the scanner is in Manual mode once a scan command (single or batch) is issued from the scanning software.

  • Page 35: Assisted Manual Mode

    (see assists the Operator in feeding the documents into the scanner so that the Operator does not have to push or feed the documents as far into the scanner’s transport as they would in regular Manual mode.

  • Page 36: Custom Functions

    Each error indicator LED and the MF IGNORE pushbutton are described in more detail in the following sections. When lit, the ERROR LED indicator is yellow in color. It is lit when any scanner error occurs that is not handled by one of the other dedicated indicators (i.e. Paper Jam, Cover, Misfeed, etc.).

  • Page 37: Cover Led

    When lit, the COVER LED indicator is yellow in color. It is lit when the scanner’s transport cover is open. If this error occurs during scanning, pressing the CLEAR/RESTART pushbutton on the control panel is required after the open cover is closed to restart the batch and turn the COVER LED indicator off.

  • Page 38: Multifeed Led & Mf Ignore Pushbutton

    2. Correct whatever it was that caused the multifeed and place the multifeed document back in the feeder on the top of the batch of documents to be scanned 3. Press the CLEAR/RESTART pushbutton on the scanner’s control panel to automatically restart scanning 2.1.4.5 Multifeed LED &...

  • Page 39: Preemptive Multifeed Ignore

    The MF (MULTIFEED) IGNORE pushbutton toggles the multifeed ignore feature on/off. When on, the scanner will ignore the multifeed sensor during the next page fed (one page only), and the MULTIFEED LED will blink to indicate the activated ignore state.

  • Page 40: Clear/Restart Pushbutton

    (scanning stops with documents remaining in the transport) along with a host “scanner stopped” error (this host error will not happen if the scanner is running in Test mode). Press the Clear/Restart pushbutton to resume scanning (there is a slight delay before scanning resumes).

  • Page 41: Ngenuity Operator Utility

    NOU’s controls to be accessible and functioning. To establish communication between the scanner and the NOU, perform the following: 1. Properly connect the USB cable to the back of the scanner (see 1.4.2. Scanner Back, Connector” on page 11) and to the host PC If using the optional SCSI connection, go to more information.

  • Page 42: Menu Bar

    Be aware that the NOU’s controls remain accessible, but are not functional after connectivity with the scanner has been established and then the scanner is powered OFF or the USB cable is disconnected. Any changes made to existing settings with the scanner powered OFF will not be present at next power ON.

  • Page 43: Menu - Scanner

    In future releases (updates) of the NOU, when launching the utility, instead of reverting to it’s default, the file path will remember and display the last used (saved to) path. Also, the file name will include the scanner serial number (e.g. BBH9125DC.txt will become BBH9125DC<SerialNumber>.txt or BBH9125DC090312140040.txt).

  • Page 44: Update Firmware

    BBH Authorized Service Providers (ASPs). For a list of BBH ASPs, go to the BBH web site at www.bbhscanners.com. Selecting “Exit” from the Scanner menu closes the NOU application entirely. Double click the NOU icon on the host PC’s Desktop or go to Start>Programs>Ngenuity Utilities>Scanner Utility to launch the NOU.

  • Page 45: Program Help

    The “Program Help” menu item launches a feature that allows Operators to search for information describing the different functions contained in the NOU. The “Program Help” feature will not be available at the initial launch of the scanner. Selecting the “View Operator Manual” menu item launches a copy of the Ngenuity Operator Manual in PDF file format.

  • Page 46: Home Screen

    If there are one or more faults reported, the icon changes and each fault is listed on its own line. The Scanner Self Test area allows for three messages to be viewed. If there are more than three messages, a scroll bar will be displayed so that the Operator can scroll down and read all of the scanner reported messages.

  • Page 47: Maintenance Monitor

    If the Self Test monitor returns a fault(s), make sure the scanner is properly connected to the PC. Power cycle the scanner and check the Scanner Self Test monitor again. If the problem persists, contact your local BÖWE BELL + HOWELL Authorized Service Provider (ASP). A list of BBH ASPs can be found on the web at www.bbhscanners.com.
  • Page 48 The maintenance reminders can be singularly disabled if the Operator so chooses; however BBH does not recommend doing so. The alerts for calibrating the front and back cameras are hard coded in the scanner and not adjustable by the Operator. If an alert to calibrate the camera(s) is displayed, click the corresponding hyperlink to reset the reminder and begin calibration.

  • Page 49: Settings Screen

    The Sleep Timeout feature allows the Operator to set a specific delay time in hours and minutes that the scanner will sit idle with full power before lapsing into a low-power Sleep Mode. The default Sleep Timeout is 15 minutes and the maximum time is four hours.

  • Page 50: Custom Functions

    Attempting to scan any thick card stock with this setting will likely trigger the multifeed alarm. The Custom Functions section of the Settings screen in the NOU corresponds with the Custom Functions area of the scanner’s panel (see ”2.1.3 Custom Functions”...

  • Page 51: Advanced Settings Button

    The current or active volume and error sound selection can be heard by clicking on the Play Sound button. 2.2.3.5 Advanced Settings Button Clicking the Advanced button in the Settings screen of the NOU opens a separate Advanced Settings window, from which the Operator can set and manipulate the Border Adjust control.

  • Page 52: Maintenance Screen

    Be aware that the NOU’s controls remain accessible, but are not functional after connectivity with the scanner has been established and then the scanner is powered OFF or the USB cable is disconnected. Any changes made to existing settings with the scanner powered OFF will not be present at next power ON.

  • Page 53: Configure Maintenance Reminders

    Although the ability exists to disable a maintenance reminder, BBH strongly recommends that all maintenance reminders remain enabled on your Ngenuity scanner. Assuming the reminder is enabled, when the specified interval has been reached, this feature will light the scanner’s Maintenance LED...
  • Page 54 S008769 Rev A...

  • Page 55: Advanced Features

    In order to access the VRS Interactive Viewer, Ngenuity VRS Professional software must be loaded on the host PC that the scanner is connected to, and be active. VRS Professional will be active once the scanning application being used is launched and a VRS scan source is selected.
  • Page 56 For scanning applications that utilize the VRS-based driver, the VRS icon will display in the Windows Taskbar on the host PC as soon as the scan source (scanner) is selected. To launch the VRS Interactive Viewer, right click on the VRS Taskbar icon and select Preview.
  • Page 57 3.2 Ngenuity’s Advanced Features Clicking the Scanner Driver Settings icon opens the BBH Advanced Properties window. This window contains a vertical menu tree that lists various hyperlinked menu items. To display the functions contained within a menu, click the corresponding hyperlink. The control screen will display directly to the right.

  • Page 58: Multifeed Screen

    • Stop - Upon the detection of a multifeed, the scanner sounds an audible alarm, the MULTIFEED LED on the scanner’s control panel lights steady (see MF Ignore Pushbutton” on page...

  • Page 59: Enable Sensors

    If the scanner’s audio feature has been set to Mute (see multifeed alarm that occurs with the Notify and Stop options will not be audible to the Operator. The Enable Sensors control allows the Operator to enable or disable three individual sensors that, when enabled, assist in triggering a multifeed alarm.

  • Page 60: Document Setup Screen

    When enabled (box checked), the Very Long Document control adjusts the scanner’s transport speed in order that the scanner along with the software is able to segment a long document (more than 40 inches (1016 mm) in length) being scanned into individual images. The size of the images is determined by the Paper Size setting in the scanning application.

  • Page 61: Ignore Holes/Ragged Edges

    The Very Long Document control does not support the simultaneous use of some of the other controls offered through VRS ImageControls and Direct Drivers. Below is a table that identifies those other controls as well as how the scanner and software handles the conflict when an Operator attempts to use them together.

  • Page 62: Front/Back Negative Image Enable

    • ICC - Select this option to set up scanner cameras to be compatible with the scanner’s ICC color correction profile and to cause VRS to embed ICC-compatible profile data into the image file ICC profile data is used by some viewing or printing applications to compensate or adjust col- ors for optimal quality.
  • Page 63 For the ICC profile data to be successfully embedded, the scanning application must: Be an ImageControls, Direct ISIS or Direct TWAIN application Be set up for color scanning Be set up to store TIFF, JPEG, or PDF image file types Not use VRS Automatic Color Detection (images may be converted to black and white) To properly view the images, the viewing application must be ICC-profile aware.
  • Page 64 S008769 Rev A...

  • Page 65: Scanner Options

    The Ngenuity scanner is equipped to accommodate a SCSI connection for communication between the scanner and host PC. The optional SCSI connection can be used in lieu of the standard USB connection. The SCSI and USB connection types cannot be used simultaneously.

  • Page 66: Installation

    (taking into consideration your lifting capabilities) before moving or lifting the scanner. 2. Do NOT connect the scanner to the host PC. Power on the host PC and load the Ngenuity VRS Professional software provided on the Ngenuity Installation Resource CD-ROM (do NOT reboot the host PC after the installation) 3.

  • Page 67: Troubleshooting

    ”4.2.1 Installation” on page If neither of the above troubleshooting tips results in communication being established between the scanner and the host PC, contact your local BBH ASP. A list of ASPs can be found on the BBH web site: www.bbhscanners.com.
  • Page 68 S008769 Rev A...

  • Page 69: Maintenance

    To maintain optimal scanner performance and image quality, it is important to make sure the scanner is being operated using the most current versions of software and firmware that are available for it.
  • Page 70 Once the intervals are set, the Maintenance monitor will display reminders for the Operator on the host PC as to when scanner maintenance will be, or is required (for more information on setting maintenance reminders in the Maintenance screen, see Reminders”...

  • Page 71: Items Needed

    Maintenance Replace Feed Rollers Ink Cartridge(s) - only relevant if optional imprinter(s) installed The following items are required for performing routine maintenance on your Ngenuity scanner: • Ngenuity Roller Kit • Ngenuity Cleaning Kit Blower Brush Transport Cleaning Sheets Roller and Glass Cleaner (to be used on transport rollers and glass items only)

  • Page 72: Feed Rollers

    The Skimmer (Pick and Drive) and Separator Rollers make up what is referred to as the Feed Rollers. All Feed Rollers should be cleaned and/or replaced at the same time to ensure optimal scanner function. Maintenance reminder intervals (both cleaning and replacing) are based on all Feed Rollers having the same life cycle (see The skimmer module is comprised of two rollers;...

  • Page 73: Cleaning The Skimmer Rollers

    Once in the far right position, the left side of the pick roller should clear the left gear shaft and can be lifted out and away from the scanner (note - the pick roller’s right roller shaft swings out and away from the scanner for easier removal and replacement of the roller)
  • Page 74 The right drive roller shaft which works on a spring, will shift along with the roller and pro- trude out of the right side of the scanner’s upper tray. Position the index finger of your right hand on the area of the drive roller shaft that is protruding out from the right side of the scanner’s upper tray and hold the shaft there, in place...

  • Page 75: Replacing Tires

    (<------->) motion taking care to rotate the roller, cleaning the entire surface of the tires 7. Re-install the clean, drive roller back into the scanner Hold the back drive roller between your thumb and index finger of your left hand with the markers on the roller tires...
  • Page 76 To replace the pick and drive roller tires, perform the following: 1. Power OFF the scanner (see 1.4.2 Scanner Back, 2. Open the scanner’s transport cover (see 1.4.1 Scanner Front, “Transport Cover Release Levers” on page 7) 3. Remove the skimmer rollers (see 4.

  • Page 77: Separator Roller

    Exploded View Assembled View The separator roller sits on a spring-loaded pivot assembly inside the scanner and is accessed through the separator door. The separator door is hinged at the bottom near the feeder tray and opens outward towards the font of the scanner to expose the separator roller. The scanner’s transport cover must be opened in order to open the separator door.

  • Page 78: Cleaning The Separator Roller

    2. Open the scanner’s transport cover (see 1.4.1 Scanner Front, “Transport Cover Release Levers” on page 7) 3. Open the separator roller door by pulling the door towards the front of the scanner, exposing the separator roller 4. Lift the separator roller out of the scanner 5.

  • Page 79: Replacing The Separator Roller

    To replace the separator roller, perform the following: 1. Power OFF the scanner (see 1.4.2 Scanner Back, 2. Open the scanner’s transport cover (see 1.4.1 Scanner Front, “Transport Cover Release Levers” on page 7) 3. Remove the separator roller (see 4.

  • Page 80: Optics

    “Optics” for maintenance purposes. BBH recommends that for optimal performance, the scanner’s Optics should be cleaned as a group, i.e. at the same time. If one component is to be cleaned, then every component that makes up the scanner’s Optics should be as well.

  • Page 81: Cleaning Glass Flats

    Before performing any maintenance procedures, power OFF the scanner. ARNING Before performing any maintenance procedures on the scanner, remove all jewelry or any items from hands or wrists that could become caught on internal scanner components. Over time the glass flats will become dirty with smudges and/or paper dust which can case streaks in images, reduced OCR/ICR/Barcode recognition rates, blurred images, etc.
  • Page 82 Hold the frame of the glass flat on the left and right side so that the fastening clips (2) are on the back side of the glass flat (side closest to the back of the scanner). Position the glass flat over the top and slightly behind the opening in the transport tray, centering the...

  • Page 83: Replacing Glass Flats

    7. Perform the same exercise for the upper (front page) glass flat 8. Clean all the items in the scanner’s Optics group (glass flats, cameras’ glass covers, sensors) 9. Close the scanner’s transport cover 10.

  • Page 84: Cameras' Glass Covers

    2. Open the scanner’s transport cover (see 1.4.1 Scanner Front, “Transport Cover Release Levers” on page 7) 3. Remove the bottom (back page) glass flat (see 4. Clean the new, bottom (back page) glass flat (see 5. Insert the new, bottom (back page) glass flat (see The cameras in Ngenuity scanners contain a glass cover (not to be confused with the glass flat) that protect the camera from dust and paper particles getting inside of it.

  • Page 85: Cleaning The Cameras ' Glass Covers

    Spray the Glass and Roller cleaner directly on the Swab - NOT IN THE SCANNER. When spraying the swab, spray the Glass and Roller cleaner away from the inside of the scanner so as to avoid getting any overspray inside the scanner.

  • Page 86: Cleaning The Sensors

    5. Once the glass cover is clean, re-insert the glass flat (see 6. Perform the same procedure for the front page camera’s glass cover 7. Clean all the items in the scanner’s Optics group (glass flats, cameras’ glass covers, sensors) 8. Close the scanner’s transport cover 9.

  • Page 87: Cleaning The Feeder Sensor

    Avoid using any type of cotton swab or any item that may leave lint behind. These types of cleaning items can cause further problems with sensors functioning properly. ARNING Make sure to power OFF the scanner before applying forced air to the sensors. S008769 Rev A LEANING THE...

  • Page 88: Cleaning Transport Sensors

    To view the exit sensor, move to the right side of the scanner so as to view the very back of the front transport tray (due to the shape/bend of the front transport tray, the exit sensor actually faces the back of the scanner).
  • Page 89 Dust or small pieces of paper may accumulate on these sensors, causing the miss-detection of the leading or trailing edge of a document, which can cause errors in the scanner. Regular cleaning of the transport sensors will prevent this from occurring.
  • Page 90 (as viewed from front - transport cover open) Pass Thru Sensor (1) Left Side View - Transport Cover Open Location of Exit Sensor Top or Front Page Assembly - Covers Removed Front of Scanner View from bottom right looking up Exit Sensor Gap Sensor (1) Page Entry...
  • Page 91 At the same time, sweep the brush end down into the opening of and across each of the sensors 4. Clean all the items in the scanner’s Optics group (glass flats, cameras’ glass covers, sensors) 5. Close the scanner’s transport cover 6.

  • Page 92: Camera Calibration

    Camera calibration is important for maintaining consistent image quality. Calibrating the cameras resets the white level and balance, as well as the black level and balance in the scanner. It performs red, green, blue (RGB) color balance and gain setting, and horizontal light level correction.
  • Page 93 If the confirmation screen states that the calibration was unsuccessful, power OFF the scanner, shut down the host PC, clean the scanner’s optics and begin the procedure again. If the calibration is unsuccessful a second time, contact the BBH Help Desk at 1-800-SCAN- 495 or your local BBH Authorized Service Provider (ASP).

  • Page 94: Cleaning The Transport

    Over time, the transport assembly components will become dirty and may feed documents erratically or skew the documents as they enter the scanner. To prevent erratic feeding, clean the transport every 50,000 pages fed or as needed. Different document types, the condition of the documents being scanned, and the volume of scanning may require more frequent cleanings.

  • Page 95: Lamps (Leds)

    The LEDs on Ngenuity scanners should NOT be cleaned or wiped with any type of wipes and/ or solvent The LED illumination system on Ngenuity scanners should last the life of the scanner with normal use. If something happens that requires the replacement of the LEDs, contact the BBH Help Desk at 1-800-SCAN-495 or your local BBH Authorized Service Provider (ASP).
  • Page 96 2. Using a small, flat blade screw driver gently lift the cork pad from the feeder table, taking care not to scratch the feeder table in the process. Make sure all remnants of the old cork pad are removed 3. Remove the clear cover from the adhesive strip on the back of the new cork pad 4.

  • Page 97: Troubleshooting

    The following section offers some helpful hints for troubleshooting your Ngenuity scanner should the need arise. Should you have any questions about the information contained within this section, contact the BBH Help Desk at 1-800-SCAN-495. If your problem(s) persist, contact your local BBH Authorized Service Provider (ASP).
  • Page 98 ON, and that sensors are clean and not blocked (see the Sensors” on page The scanner’s control panel is Service required. Contact your not communicating local BBH Authorized Service Provider (ASP). A list of ASPs can be found on the BBH web site Service required.
  • Page 99 VRS catches the error and document’s image missed (since communicates with the one or two documents may get scanner that an error fed after the error occurs, there occurred. The scanner quits may be multiple images missed). feeding documents, but the...
  • Page 100 Symptom Dog-earring pages Cause Most common cause is the Confirm the straight pass-through straight pass-through door is door is fully closed. If problem not fully or completely closed. persists, contact your local BBH Authorized Service Provider (ASP). A list of ASPs can be found on the BBH web site at www.bbhscanners.com Remedy...
  • Page 101 Ngenuity Product (scanner) name. Control Panel Interface located on the front of the scanner that is used to perform basic scanning functions and to signal scanner statuses through the use of LEDs, pictograms, and text legends. Acronym used to refer to Dots Per Inch.
  • Page 102 S008769 Rev A...

This manual is also suitable for:

Ngenuity 9150Ngenuity 9090dcNgenuity 9125

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