Contacting Service - Kodak i5000 Series User Manual

Power button/
Indicator lights
Upgrading software

Contacting Service

A-61670 August 2014
Steady green: the scanner is in Ready mode.
Flashing yellow: the scanner is in Low Power mode.
Steady yellow: the scanner is in Standby mode.
Kodak Alaris updates drivers and firmware to correct issues and add new
features. If you encounter errors, verify that you are running the latest scanner
software version before you call Technical Support. Go to:
www.kodakalaris.com/go/disupport, access i5000 Software and Drivers and
download the most recent upgrade.
1. Visit www.kodakalaris.com/go/dicontacts to obtain the most current phone
number for your country.
2. When calling, please have the following information ready:
• A description of your problem.
• The scanner model and serial number.
• Computer configuration.
• Scanning application you are using.
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