Appendix 3 Troubleshooting - Tenda AC1750 User Manual

Wireless AC1750 Dual-band Gigabit Router

APPENDIX 3 TROUBLESHOOTING

This section provides solutions to problems that may occur
during installation and operation of the device. Read the
following if you are running into problems. If your problem is not
covered here, please feel free to go to www.tendacn.com to find
a solution or email your problems to support@tenda.com.cn
orsupport02@tenda.com.cn. We will be more than happy to help
you out as soon as possible.
1. Q: I entered the device's LAN IP address in the web
browser but cannot access the utility. What should I do?
Check whether device is functioning correctly. The Sys LED
should blink a few seconds after device is powered up. If it does
not light up, then some internal faults may have occurred.
Verify physical connectivity by checking whether a corresponding
port's link LED lights up. If not, try a different cable. Note that an
illuminated light does NOT ALWAYS indicate successful
connectivity.
Run the "ping 192.168.0.1" command. If you get replies from
192.168.0.1, open your browser and verify that Proxy server is
disabled. In case that ping fails, press and hold the
"WPS/RESET" button on your device for 7 seconds to restore
factory default settings, and then run "ping192.168.0.1" again.
4) Contact our technical support for help if the problem still exists
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