Tenda AC19, AC23 - Dual Band Gigabit WiFi Router Quick Installation

Package contents

• Wireless router * 1
• Power adapter * 1
• Ethernet cable * 1
• Quick installation guide * 1

To get the App for management, scan the QR code, or search for Tenda WiFi in App Store/Google Play

Connect your router

If you want to copy the PPPoE user name and password from your original router, start from Step 1. Otherwise, start from Step 2.

Step 1: Import your PPPoE user name and password from your original router.

1. Power on your original and new routers.
2. Connect the WAN port of the original router to a LAN port (port 1, 2, 3, and IPTV/4 for AC19; port 1, 2, IPTV/3 for AC23) of the new router using an Ethernet cable.
3. When the WAN and LAN LED indicators of the new router turn solid on for 3 seconds after blinking fast, the PPPoE user name and password are imported to your new router successfully.
4. Remove the original router.
   

Step 2: Connect your new router to the internet.

1. Power on the new router.
2. Connect the WAN port of the new router to the LAN port of your modem or the Ethernet jack using an Ethernet cable. The WAN LED indicator lights on.
   

Connect your devices to the new router

Method 1: Connect your WiFi-enabled device (such as a smart phone) to the new router's WiFi network using the SSID labeled on the bottom of the router. There is no WiFi password by default.

Method 2: Connect your wired device (such as a computer) to a LAN port (port 1, 2, 3, and IPTV/4 for AC19; port 1, 2, PTV/3 for AC23) of the router using an Ethernet cable. The LAN LED Iindicator lights up.

Set up the new router for internet access

1. Start a web browser on a device that has connected to the router, and visit tendawifi.com.
   
   Tip
   If you cannot log in to the web UI of the router, refer to Q1 in FAQ.
2. Click Start.
   
3. The router detects your internet connection type automatically. Set required parameters and click Next.
   Note
   PPPoE is used for illustration here. If you migrated your PPPoE user name and password from your original router, this router auto- fills the ISP User Name and ISP Password.
4. Customize your WiFi name (SSID), WiFi password and the login password as needed, and click Next.
   
   Note The WiFi password is used to connect to the WiFi network, and the login password is used to log in to the web UI of the router.
   Done
   

Access the internet

WiFi-enabled devices: Connect your WiFi-enabled devices to the WiFi network of the router using the WiFi name and WiFi password you set.

Tips
The By default, the WiFi name for both 2.4 GHz and 5 GHz are the same, if you need to modify the WiFi name and WiFi password, see Q4 in FAQ.

Wired devices: Your wired devices connected to the router can access the internet directly now.

LED indicators

Ports and buttons

FAQ

Q1: I cannot log in to the web UI of the router after entering tendawif i.com, what should I do?
A1: Try the following solutions and log in again:

• Ensure that tendawifi.com is entered correctly in the address bar of the web browser, or you can try entering 192.168.0.1.
• If you use a WiFi-enabled device to log in to the web UI of the router, ensure that it is connected to the router's SSID, and mobile data (if any) is disabled.
• If you use a computer to log in to the web UI of the router, ensure that it is connected to a LAN port (port 1, 2, 3, and IPTV/4 for AC19; port 1, 2, IPTV/3 for AC23) of the router properly by an Ethernet cable. And it is set to Obtain an IP address automatically and Obtain DNS server address automatically.
• Replace the web browser.
• Reset the router.

Q2: I cannot access the internet after the con guration, what should I do?
A2: Try the following methods:

• Check if the WAN port of the router is connected properly, and the WAN LED indicator is solid on or blinking.
• Check if the SYS LED indicator blinks, log in to the web UI of the router, and navigate to the Internet Settings page, follow the on-screen instructions to solve it.
• If your wired devices cannot access the internet:
  • Check if your computer is connected to port a LAN port (port 1, 2, 3, and IPTV/4 for AC19; port 1, 2, IPTV/3 for AC23) properly.
  • Check if your computer is set to obtain an IP address automatically and Obtain DNS server address automatically.
• If your WiFi-enabled devices cannot access the internet:
  • Check if your WiFi-enabled devices are connected to the WiFi network of the router with the SSID you set.
  • Change your WiFi name and WiFi password on Wireless Settings page. Then try again.

Q3: How to reset the router?
A3: When the SYS indicator lights on or blinks, hold down the WPS/ RST button for about 8 seconds. Release it when all the LED indicators blink once. The router is reset successfully.

Q4: How to change my WiFi names and passwords?
A4: Log in to the web UI of the router on your wired or WiFi-enabled device, navigate to Wireless Settings > WiFi Name & Password Page, and customize your WiFi names and passwords.

Q5: Why cannot my phone f ind 5 GHz signal?
A5: Only devices supporting 5 GHz signal can nd and connect to the 5GHz network.
By default, the WiFi name for 2.4 GHz is the same with 5 GHz. To change it, please follow the instructions in Q4.

Technical Support

Shenzhen Tenda Technology Co., Ltd.
6-8 Floor, Tower E3, NO.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China. 518052
USA hotline: 1-800-570-5892
Toll Free: 7 x 24 hours
Canada hotline: 1-888-998-8966
Toll Free: Mon - Fri 9 am - 6 pm PST
Hong Kong hotline: 00852-81931998
Global hotline: +86 755-2765 7180 (China Time Zone)
Website: www.tendacn.com
E-mail: support@tenda.com.cn

Documents / Resources

References

• App Store - Apple
• Google Play
• Tenda US

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Tenda AC19, AC23 - Dual Band Gigabit WiFi Router Quick Installation