E-Mail Features Problems - Dell C5765dn User Manual

Color laser multifunction printer

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Table of Contents

22 Problem Solving

E-mail Features Problems

The possible symptoms and remedies for problems when using E-mail Notification Service,

the Print E-mail feature, and the E-mail service as follows:

Cannot receive e-mail (Print E-

Cannot transmit e-mail (E-

mail Notification Service and

Is the e-mail address for the machine configured?

Is [Receive E-mail] set to [Enabled]?

Are settings such as the IP addresses for the SMTP server and

POP3 server (if POP3 is selected as the incoming mail protocol)

configured correctly?

Are the POP3 user name and password entered correctly?

Is [Domain Filtering] set?

Confirm whether your own domain is set to [Allow Domains],

on Dell Printer Configuration Web Tool.

Are the SMTP server and/or POP server operating properly?

Consult your network administrator.

Is the E-mail address for the machine configured?

Is [E-mail Notification Service] set to [Enabled]? (For E-mail

Notification Service)

Is [Send E-mail] set to [Enabled]?

Is the IP address for the SMTP server configured correctly?

Are the settings for notification of transmission configured

correctly? (for E-mail Notification Service)

Confirm the settings on the [Properties] tab of Dell Printer

Configuration Web Tool.

Is the destination address entered correctly?

Is the SMTP server operating properly?

Consult your network administrator.