Dell C5765dn User Manual page 536

22 Problem Solving
Symptom
The image is not
the desired size.
The image is not
scanned in color.
The image is
coarse.
Black-and-white
gradation is not
reproduced
properly.
536
Cause
The document glass or the
document cover is dirty.
The document is a
transparent type such as a
transparency film.
The document is misaligned.
The document guides on the
document feeder are not set
in the correct positions.
The document is a non-
standard size.
The document is folded.
[Color Scanning] is set to
[Black & White], or
[Grayscale].
The resolution is too low.
Image is saved with high
compression.
[Black & White] is selected
for [Color Scanning].
Remedy
Clean the document glass or the document
cover.
Refer to "Cleaning Document Cover and
Document Glass" (P.246).
Place a white sheet of paper on top of the
document when scanning.
Load the document correctly.
Refer to "Scanning Procedure" (P.134).
Load the document correctly, and align the
document guides to the document.
Refer to "Scanning Procedure" (P.134).
Specify the document size.
Refer to "Scanning Procedure" (P.134).
Flatten the curl and load the document again.
Refer to "Scanning Procedure" (P.134).
Set [Color Scanning] to [Color].
Set the resolution higher.
Select a lower compression ratio in [Quality /
File Size].
Set [Color Scanning] to [Grayscale].