Removing Jammed Media - Toshiba B-SA4TP SERIES Owner's Manual

5. TROUBLESHOOTING
5.2 Possible Problems (Cont.)
Possible Problems
Nothing is printed on
the media.
The printed image is
blurred.
The optional cutter
module does not cut.
The optional Strip
Module does not
remove labels from the
backing paper.
5.3 Removing Jammed
Media
CAUTION!
Do not use any tool that may
damage the Print Head.
NOTE:
If you get frequent jams in the
cutter, contact a TOSHIBA TEC
authorised service representative.
Causes
1. The media is not loaded properly.
2. The ribbon is not loaded properly.
3. The ribbon and media are not matched.
1. The ribbon and media are not matched.
2. The Print Head is not clean.
1. The Cutter Unit is not closed properly.
2. The media is jammed in the Cutter.
3. The cutter blade is dirty.
Label stock is too thin or the glue is too
sticky.
This section describes in detail how to remove jammed media from the
printer.
1. Turn off and unplug the printer.
2. Press the Top Cover Release Button and gently open the Top Cover to
its fully open position supporting it with your hand.
3. Press the Upper Sensor Lever inside, and open the Upper Sensor
Ass'y.
4. Remove the ribbon and media from the printer.
Upper Sensor Ass'y
5. Remove the jammed media from the printer. DO NOT USE any sharp
implements or tools as these could damage the printer.
6. Clean the Print Head and Platen, then remove any further dust or
foreign substances.
7. Paper jams in the Cutter Unit can be caused by wear or residual glue
from label stock on the cutter. Do not use non-specified media in the
cutter.
1. Load the media properly.
⇒ Section 2.3.
2. Load the ribbon properly.
⇒ Section 2.4.
3. Select an appropriate ribbon for the
1. Select an appropriate ribbon for the
2. Clean the print head using a Print Head
1. Close the Cutter Unit properly.
2. Remove the jammed paper.
⇒ Section 4.1.3.
3. Clean the cutter blade.
⇒ Section 4.1.3.
Refer to Section 7.1 Media and change
the label.
E5- 4
ENGLISH VERSION EO1-33048

5.3 Removing Jammed Media

Solutions
media type being used.
media type being used.
Cleaner or a cotton swab slightly
moistened with ethyl alcohol.