Removing Jammed Media - Toshiba BA410T Series Owner's Manual

4. TROUBLESHOOTING
4.2 Possible Problems (Cont.)
This section describes problems that may occur when using the printer, and their causes and solutions.
Possible Problems
Nothing is printed on
the media.
The printed image is
blurred.
The optional cutter
module does not cut.
4.3 Removing Jammed
Media
CAUTION!
Do not use any tool that may
damage the Print Head.
NOTE:
If you get frequent jams in the
cutter, contact a TOSHIBA TEC
authorised service
representative.
Causes
1. The media is not loaded properly.
2. The ribbon is not loaded properly.
3. The ribbon and media are not matched.
1. The ribbon and media are not matched.
2. The Print Head is not clean.
1. The Cutter Module is not closed
properly.
2. The media is jammed in the Cutter.
3. The cutter blade is dirty.
This section describes in detail how to remove jammed media from the
printer.
1. Turn off and unplug the printer.
2. Press the Top Cover Release Button and gently open the Top Cover to
its fully open position supporting it with your hand.
3. Press the Upper Sensor Lever inside, and open the Upper Sensor
Ass'y.
4. Remove the ribbon and media from the printer.
Upper Sensor Ass'y
5. Remove the jammed media from the printer. DO NOT USE any sharp
implements or tools as these could damage the printer.
6. Clean the Print Head and Platen, then remove any further dust or
foreign substances.
7. Paper jams in the Cutter Module can be caused by wear or residual
glue from label stock on the cutter. Do not use non-specified media in
the cutter.
1. Load the media properly.
⇒ Section 2.3.
2. Load the ribbon properly.
⇒ Section 2.4.
3. Select an appropriate ribbon for the
1. Select an appropriate ribbon for the
2. Clean the print head using a Print Head
1. Close the Cutter Module properly.
2. Remove the jammed paper..
3. Clean the cutter blade.
4
E4-
ENGLISH VERSION

4.3 Removing Jammed Media

Solutions
media type being used.
media type being used.
Cleaner or a cotton swab slightly
moistened with ethyl alcohol.